Rusnak BMW

4.8

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–8:00pm
Wednesday
8:30am–8:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–8:00pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

57 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Rusnak BMW are from Cars.com and DealerRater.com

1286 reviews

Unbelievable Incompetence!

1.0
by Shawn-A on Sep 20, 2022

Unbelievable Incompetence!! Brand new 2022 X6 M50i with 1500 miles leaves me stranded in front of AutoZone on a Sat afternoon!! Car starts, then shuts off immediately.... BMW roadside says "Tow to Dealer". Tuesday Rusnak calls me: "We could not find a problem... but someone ran into your car while it was here! We sent it to our bodyshop..." Genius!! Just genius. Not only can they not find a fault that leaves you stranded, they damaged the car! Beyond inept.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

New BMW X6

5.0
by Cherif Benattia on Sep 19, 2022

The salesman was amazing and went far beyond his duties to help get the car I wanted.

Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

Excellent Experience !!

5.0
by Steve Hayes on Sep 18, 2022

We picked up the new car we had ordered this week from Rusnak BMW. We were so excited it arrived early !! The delivery experience was exceptional. When we arrived it was waiting in front of the showroom ready to go. After a very quick (And Pleasant) lease paperwork signing, the in house BMW Genius sat in the car with us for over 90 minutes explaining everything and setting up our phones with the BMW App. We have never had such a great experience buying a New Car !! What a treat !!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Steve, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

My 1st BMW!

5.0
by Michael T on Sep 13, 2022

I met Mark through one of my clients and we struck up a conversation. We stayed in touch as I live on N. Cal. I saw a certified 430i on the website that looked like a great value and purchased it. Mark gave me a fair deal even though this is not a buyer?s market. So far I?m very happy to do business with Mark and Rusnak.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak BMW! If you have any further questions, please give us a call. We're always happy to help! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

Ryan was THE BEST!

5.0
by Donna N on Sep 10, 2022

Ryan was THE BEST!! Honestly, we dread buying cars but he made it SO great! Professional, reasonable, kind and helpful in every way.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Rusnak BMW Customer Review

1.0
by Jessica Lucero on Sep 08, 2022

We walked in with a pre-approved car loan from our local educators credit union. When Rusnak sold us our car, we were not given an Option Loan. So, when we attempted get our loan from our credit union, we were told we had to wait on the DMV's registration to arrived (which is still hasn't). As a result, we lost out on our 1.9% interest rate loan. I am very disappointed with Rusnak's financing department over this issue.

Customer service 1.0 Buying process 5.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Jessica, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us. We look forward to hearing from you. Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

Hello. I ordered bmw ix year ago. My car arrived f

1.0
by Love on Sep 07, 2022

Hello. I ordered bmw ix year ago. My car arrived for me and sold other buyer. Some extra money will earn one manager. I was disappointed. I needed the help of a psychotherapist. I was also hurt mentally and emotionally. I still worry. I don't know how it will affect my health. never do business with this company. these dishonest people run the company

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us. We look forward to hearing from you. Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

Great Expereince

5.0
by TG on Sep 05, 2022

We had a great experience buying a new car at Rusnak BMW in Thousand Oaks. The facility itself is very comfortable. We can especially recommend Ryan Bosman who made sure the whole process was transparent and seamless.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

Ryan Bosman was amazing to work with!

5.0
by Drozdial on Aug 27, 2022

Ryan Bosman was amazing to work with! He made it so easy to find and secure the car we wanted. I am so happy with the whole experience!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Rusnak BMW

5.0
by Drozdial on Aug 27, 2022

Ryan Bosman was an absolute pleasure to work with. He found and secured the car we wanted and it was such a great experience. He went above and beyond! Highly recommend to anyone looking for a painless process.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

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