Route 46 Mitsubishi

4.3

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–8:00pm
Friday
7:30am–5:30pm
Saturday
7:30am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Sales Team

Arthur  Bongiorno  headshot

Arthur Bongiorno

Service writer (30 Reviews)
Dealer Experience 22 years
Dealership Experience 4 years
Frank  balido headshot

Frank balido

service advisor (27 Reviews)
Stephanny Perez headshot

Stephanny Perez

Sales Consultant (14 Reviews)
Dealer Experience 5 years
Dealership Experience 5 years

Cars on the lot

104 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Route 46 Mitsubishi are from Cars.com and DealerRater.com

613 reviews

Untruthful dealership

1.0
by Marco Murakami on May 18, 2022

I purchase a vehicle at this location with 30k miles the dealer told me the car was never involved in an accident before so I decided to purchase it. I noticed the brakes where bad and a piece of the chrome was falling off they replaced it with no complaints but 2 years later my wife hit a bear and when we took it to the bodyshop . They showed us the car had junkyard parts on the bumper ares the condenser was bend not from the bear hitting it but from a prior accident this vehicle was involved in . The carfax showed no accidents prior to me purchasing the vehicle . The dealership assured me the vehicle was only used in the past as a rental only and that was the reason why the brakes were worn out as well as the tires .come to find out this vehicle was in an unreported accident. When I call the dealing their answers was "WHAT YOU WANT ME TO DO ABOUT IT?" "it's been 2 years and now that your wife hits a bear you call to complain?" "How are we supposed to know what is wrong with the car? " there is nothing we can do . I got charge for a car that was in good condition with no prior accident not one with a prior accident otherwise I would not had purchased from a so called prestigious dealership. With that bein said I definitely would never purchase from this dealership and I would recommend anyone not to buy at this dealership either especially if the vicar is certified owned with is full of lies .

Customer service 3.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Marco, I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

Jacob helped me with my purchase.

5.0
by DennisDunn953 on May 04, 2022

Jacob helped me with my purchase. I had an amazing experience and am so happy with my new Mercedes

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Dennis, we are so happy to hear that Jacob provided you with an amazing shopping experience. It was a pleasure serving you as a customer.

I'm very happy with my new Mercedes thanks to Jacob for helping me to get my car his service was very good thanks again

Stay away

1.0
by Kate on May 03, 2022

Terrible shady dealership. Total bait and switch. Went to see a car that was listed at 16k, called ahead and drove over an hr to get there for it to not only be listed at 23k , but also had damage that was not on the carfax or in the pictures posted. Stay away!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Kate, I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

Jacob Tabita was awesome and professional with his

5.0
by edgar.ortiz123 on May 02, 2022

Jacob Tabita was awesome and professional with his patients and negotiations. Deal made. Happy customer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are happy to hear that Jacob provided you with a 5 Star shopping experience. It was a pleasure serving you as a customer.

Dealership worth visiting

5.0
by Sasha Andreski on Apr 30, 2022

A dealership where you get the service worth for your money.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Sasha, thank you for taking the time to leave a 5 Star Review. Our staff appreciates hearing great things from their customers.

Jacob tapia was very helpful and provided professional

5.0
by Jvrserr on Apr 16, 2022

Jacob tapia was very helpful and provided professional advice for all my needs- Thanks Jacob

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave a positive review. Our staff appreciates hearing great things from their customers.

CROONS

1.0
by Andy on Apr 08, 2022

Got quoted on a car $25k set the appointment the day of appointment they bumped up the car price by $5k. They said $4k certification fee even though the car is still under warranty. These guys are CROOKS dont even bother calling them as they switch prices and not sure how this is legal

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Andy, I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

Jacob Tapia, was my sales rep.

5.0
by rhodestj on Apr 07, 2022

Jacob Tapia, was my sales rep. He was very helpful and eager to making sure that I walk away with a vehicle, at Route 46 E. Mitsubishi, in Totowa, NJ. I would highly recommend family and friends. Make sure you ask for Jacob.👍

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave a 5 Star Review and recommending us to your friends and family. Our staff appreciates it.

If I could give this dealership a 0 I would.

1.0
by Cbastante70 on Apr 07, 2022

If I could give this dealership a 0 I would. One of the worst experiences I can remember. The salesperson I was talking to was a good guy, no problems there, it’s when his sales manager got involved is when the problems started. First words out of his mouth were him making fun of my name, an insult that I didn’t appreciate. Next the complete devaluation of my trade with insults ranging from…..This car is a real Picasso to did you paint this car yourself? In an attempt to completely destroy any value my 2010 Honda Accord had left. I get comments all the time on how well kept and nice my car is for the year, but this guy was clearly looking to steal my trade coming back with a ridiculous number, meanwhile every dealership I had been to offered me 3k more than what he did, I took It as an insult. Then, more shenanigans. So the car I am looking at was priced at 19995 on Cars.com. When we sat down to talk about the price there was a $3995 Market adjustment price on the multitude of nickel and diming little charges…….when all was said and done he wanted 27000 for a 2017 Honda Accord. No matter how you slice it, it’s False advertising 101. It’s not legal, and on top of all else treating people like they need you, meanwhile the dealership was completely empty and morale of everyone I met was dismal at best. Steer completely clear of this place! They are not interested in doing business like gentleman. A three ring circus with a bunch of washed up used car salespeople that have a bad reputation for good reason. This is why they get the bad rep within the business world. In this climate you can at least make an effort not to insult people, and make them feel like you are trying. I will buy a car elsewhere, where I’m treated with dignity, and respect. And don’t contact me and tell me that you are sorry about my experience. Look at all of the negative reviews that sound a lot line mine and make your assumptions from them, I don’t ever want to hear from anyone there….EVER! So don’t waste your time trying!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

No thank you. How in the world would you fix my experience there? Apology not accepted, and I will never buy anything there nor would I recommend anyone I know to go there and be talked down to and disrespected like I was. I have bought over 20 cars and all of them treated me with respect and dignity, and now you want me to call and discuss my experience with you? I think you already know how people are treated when they visit your establishment. Nothing you do or say would get me to back down from my disdain for your sales manager. Unprofessional, rude, dishonest, and inflexible are the adjectives I would use to describe him. Trust me, my money will be good at another dealer.

No words to describe how helpful and accommodating Jacob

5.0
by asjrox329 on Mar 31, 2022

No words to describe how helpful and accommodating Jacob and Raphael are. I wish I could give them 10 stars!!!! Amazing customer service. I guarantee you if you are looking to buy a new car… Jacob and Raphael are your guys. I promise you wont be disappointed!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave our staff a 5 Star Review and recommending us to your friends and family.

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