Route 130 Chrysler Jeep Dodge

4.1

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

199 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Route 130 Chrysler Jeep Dodge are from Cars.com and DealerRater.com

134 reviews

Happy with the dealer and mike de Jesús!!! A very comfy...

5.0
by Caluperez.cp on Dec 05, 2021

Happy with the dealer and mike de Jesús!!! A very comfy place and the attention is five stars. I made a good deal ( mike was very helpful and professional) I recommend the dealer. Very clear at the time to close agreement. I felt very confident. Thanks mike!!! I got my dream Jeep!!!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Thank you to Chad Bowers and his manager Ian Hanlon for...

5.0
by htote9919 on Dec 01, 2021

Thank you to Chad Bowers and his manager Ian Hanlon for my new jeep wrangler

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your New Jeep Wrangler. We are so happy to hear our staff was able to make this happen for you.

Mike DeJesus was there every step of the way. Was willing...

5.0
by justin.kaplan23 on Nov 29, 2021

Mike DeJesus was there every step of the way. Was willing to go the extra mile.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for letting us know Mike went above and beyond to help make your shopping experience a pleasant one. It was a pleasure serving you as a customer.

Mike DeJesus was so helpful and really made the process...

5.0
by apichalski on Nov 29, 2021

Mike DeJesus was so helpful and really made the process of getting into a new car less stressful. Definitely recommend and would come back to him again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your excellent shopping experience with us and recommending Mike to your friends and family.

What a mess - from start to finish

1.0
by K Whitley on Nov 25, 2021

This buying experience was terrible from start to finish - I leased my Jeep Compass on Oct. 18, 2021 . John Major was in a rush and never went through the features or helped me get my car set up. He sent me on my test drive alone and didn't even take care of the insurance coverage change that needed to happen. Once I filed a poor review with Google, John Emmel contacted me to try to fix it (the person who sold my husband his Jeep).  I agreed to meet him on Oct. 30, 2021.  Well, he didn't fix the insurance problem either. He offered to split the cost of car seat covers to help make amends, but I find out that he told me it was almost $200 less than what I actually had to pay for them upon my 3rd visit to the dealership. On top of that, I find that over a month into having my new leased vehicle, my old leased vehicle is still in my name. Now I am over 2 weeks late on a payment for a car that I no longer have.  Four days after contacting the dealership about it, no one has any answers. I have no proof that the situation is being properly handled. When I went back again today - Nov. 24, 2021, Chris (the owner) offered to give me his cell phone number so I could contact him.  Well, if your dealership screwed up so much from start to finish, shouldn't he be asking for my phone number so he could personally keep me updated on problem that his dealership and salesmen have caused?  This is how a repeat customer is being treated?  My husband bought a Jeep Grand Cherokee in August of 2021.     I am not looking for the royal treatment, but I would think that a dealership's salespeople should know the proper way to do things.  I didn't need a parade. I understand that mistakes happen, things happen.  But not one person took accountability for all these errors.  And to add insult to injury, no one has fixed the problem. I have been the one reaching out to get an update. I have been the one to correct the errors. I just keep getting the run around, the same typical treatment a woman would expect at a car dealership.  I was hoping that in this day and age, people would be doing better. I will not come back to this dealership. I will share this with friends and family.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

Trust the negative reviews and stay away!!!This is one...

1.0
by Carl P on Nov 24, 2021

Trust the negative reviews and stay away!!! This is one of the worst dealerships I have ever dealt with! They are very aggressive to get you in the door. Then when you get there they say let’s run your credit so that we can talk about numbers. That I can understand because I was there to look/buy a vehicle anyway. They tell you they are running a soft inquiry and next thing you know your getting hit with several HARD inquiry’s. Then they say “sorry we thought you wanted to buy the car today and we figured it wouldn’t matter”! Well it does matter because a soft pull don’t hurt your credit score. Now they did what they did and we finally made a deal. I told them I wanted to think about the deal and would most likely do it and said I will go to the bank and call them on my way back from the bank just to make sure I didn’t have to wait around and no answer. I called a few times that day and week and they never answer the phone. If they do you are always transferred to a voicemail. If you leave a voicemail for the salesman you just wasted your time because they never call you back. If you do speak to your salesman he will tell you “sorry if I don’t call you back it’s because I’m very busy and I will eventually get back to so please be patient”! Guess what still no call back from him! Save yourself the time and the wasted phone calls because you will get no where. I wonder if the owner knows how the dealership is being operated everyday.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The saga continues... This is my third and probably final...

1.0
by Katie W. on Nov 24, 2021

The saga continues... This is my third and probably final review of this dealership and the people who work there. Bear with me because it's worth the time, if you want to avoid poor service, lack of integrity, and just an all-around bad car buying experience. My husband bought his Jeep Grand Cherokee from John E. and had a great experience. Because of this, I came back when it was time to trade in my lease. When I arrived and asked for John E., I was told that he was on vacation, and they didn't know when he'd be back. (Sounds like maybe he left?) So I ended up talking with John M. We were there for about 2 hours and were told they couldn't do anything to get me to the payment I was looking for. This was fine, knowing the car shortage and car companies taking advantage. So, disappointed, I left... However, I get a phone call about 30 minutes later asking how many miles were on my current lease, and if it was below 36K, they could work something out with equity in the car. Where was that conversation while I was at the dealership? I arrived back at the dealership a few hours after I had first arrived (which I later found out that John M was trying to make it out like it was my fault - this conversation was overheard while he was getting reamed out for not taking care of yet another thing with my car in the middle of November - I bought my car on mid October, mind you). Then, I was sent on the test drive by myself. I'm not sure why. This is in stark contrast to how John E. went through all the features of the car and getting my husband's car setup. For me, it felt like a "Quick. Let's get this done and get her out the door." It was not the above and beyond experience my husband got. The insurance stuff wasn't taken care of properly. John M never called the insurance company while I was there. My husband had to call about it that evening. I get a text a few days later about an insurance binder and a phone call a few days after that about getting something with the coverage changed at 7:15 at night. Then there was the suggestion that I take care of it in the next 45 minutes before he leaves work. This should have been taken care of when the lease was signed. If enough attention had been paid at the start, I wouldn't have been back at the dealership so late. Maybe there would have been more time and less pressure to get things wrapped up. I think it was a poor job by a substandard (or maybe just inexperienced) sales guy. It has soured my experience. It sounds as though there are some great sales people working there. John M just isn't one of them. So in an attempt to get rid of a poor review, John E contacted me - the man who sold the car to my husband a day after my first review went up. To his credit, he reached out to try make amends. I agreed to meet up with him at the end of October. He went through the features of the car and called the insurance company to get the problem taken care of. He even offered to pay for half the amount of the car seat covers I wanted to get my husband as a Christmas gift. In exchange, I would agree to take down the review. When I finally agreed, he walked me over to Chris, the owner, who thanked me. He told me that after my free oil changes were up, he would give me additional one. Chris told me to come in and see him in his office if I ever needed anything. I felt much better about my purchase until... I got a phone call two days later about a problem with my insurance AGAIN. When I texted and called John E to find out what was going on - I got no response. My husband called John E as well. No answer. He did get back to me the following day, but had no explanations. Bottom line - he screwed up with the coverages needed for my new lease. I had to call myself to get it fixed... The story isn't over yet! A couple of weeks go by, and I start getting phone calls from Detroit. I thought it was just a spam call, but after listening to the messages... I find that the lease for my old car (the one that the Route 130 Jeep Dealership was supposed to have bought out) was still in my name - as of November 20. No one sent the check. I was now 14 days overdue of my last payment for a car that was no longer mine. So I decided to go in to the dealership myself today to pick up the car seat covers that were miraculously found. However, I was now being quoted $200 more than what I was told by Stacy and John E. The kind woman at the desk in Parts was so nice and made a call for me to see if the check had been taken care of. No one was available to find out because of the upcoming holiday. The finance guy, Pete, approached me saying that he didn't know that there was a problem. He offered no proof that the check had been sent on time. He said he was "looking into it." This is now 4 days after the dealership was notified of the problem. Why isn't it solved? After speaking with the owner Chris, who is just your typical car salesman, asked me what he could do to fix this. He wanted to give me his cell number so I could contact him. Why not ask for my number, so YOU can follow up with me? I've done all the legwork to take of all of this. Put in some effort to make a terrible situation a little better. My response to Chris's question, which I didn't really think he wanted to know (he thought paying the $200 difference on the car seat covers was going to make it go away), was to train his people properly and do better. All I wanted was for something to be done correctly. When you're investing thousands of dollars, it really isn't asking for much. Other than the two people I spoke with in Parts, John M, John E, Pete, Chris... They are what would expect. Shame on me. I expected better, being a return customer. Some are worse than others - some are your snakes that you can see coming. Others are a wolf in sheep's clothing. I think I'll take the snake. I would save yourself the time and headache. If you're looking for a car, go some place else!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Katie, I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

Great experience Thanks to Mike Dejesus who helped us...

5.0
by Ahmet Katlan on Nov 22, 2021

Great experience Thanks to Mike Dejesus who helped us out thru ever process. Professional, Honest, Experienced and Polite with a great attitude and respect. Everyone Friendly and Professional environment.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Ahmet, thank you for sharing your positive shopping experience with our staff. It was a pleasure serving you as a customer.

Certified Pre-Owned LEMON.

1.0
by Virginia C on Nov 09, 2021

If I could give this dealership ZERO stars, I would. I purchased a 2018 Grand Cherokee from this dealership in June after being referred by a friend. It was a certified pre owned, under factory warranty, and was a lease trade in with 24k miles so I trusted it was a good car. Since purchasing the vehicle it has spent more time with their service department then in my possession. EVERYTHING has gone bad in the car from multiple faulty after market parts to finding out the entire electrical system needed to be replaced after bringing it in 8 times complaining about the vehicle not starting. The service department had the nerve to tell me it was not their fault and I needed to have patience. I have expressed my dissatisfaction and even tried returning the car as I don't feel safe driving it and bought this to have a safe reliable car. I have owned 3 jeeps prior and all three combined didn't cost as much as I paid for the down payment on this Jeep alone nor gave me nearly as many problems. They don't back their vehicles. I didn't think it was even possible to purchase a LEMON as a certified pre owned, but here I am.

Customer service 1.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Virginia, I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com if you wish to discuss this matter further. Thank you.

If I could give this dealership ZERO stars, I would. I...

1.0
by vcummings on Nov 09, 2021

If I could give this dealership ZERO stars, I would. I purchased a 2018 Grand Cherokee from this dealership in June after being referred by a friend. It was a certified pre owned, under factory warranty, and was a lease trade in with 24k miles so I trusted it was a good car. Since purchasing the vehicle it has spent more time with their service department then in my possession. EVERYTHING has gone bad in the car from multiple faulty after market parts to finding out the entire electrical system needed to be replaced after bringing it in 8 times complaining about the vehicle not starting. The service department had the nerve to tell me it was not their fault and I needed to have patience. I have expressed my dissatisfaction and even tried returning the car as I don't feel safe driving it and bought this to have a safe reliable car. I have owned 3 jeeps prior and all three combined didn't cost as much as I paid for the down payment on this Jeep alone nor gave me nearly as many problems. They don't back their vehicles. I didn't even think it was even possible to purchase a lemon as a certified pre owned, but here I am.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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