Roswell Ford

4.0

Hours of Operation

Service
Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–5:30pm
Sunday
Closed
Sales
Monday
8:00am–7:00pm
Tuesday
8:00am–7:00pm
Wednesday
8:00am–7:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–7:00pm
Saturday
8:00am–7:00pm
Sunday
Closed

Cars on the lot

92 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Roswell Ford are from Cars.com and DealerRater.com

74 reviews

Great sales experience very smooth will repurchase their....

5.0
by gitndwn on Oct 15, 2021

Great sales experience very smooth will repurchase their. Staff very friendly facility nice and clean.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The vehicle has been in repair after two days. I have...

3.0
by rittmanc1949 on Sep 27, 2021

The vehicle has been in repair after two days. I have been using a loaner.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.

New 2021 Ford Explorer

5.0
by Christopher Pulice on Dec 15, 2020

They where fair on selling price and trade-in. No hassles, no pressure, all easy going.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Christopher, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

So after having dropped the truck off for a month and...

1.0
by BAYERS0505 on Dec 11, 2020

So after having dropped the truck off for a month and having over 21,000 dollars worth of work done, of which almost 5000 dollars were out of pocket, I now have so many problems with the truck I did not have before. . They will not even look at it. I was met at the door and told they were not going to look at the truck and that I needed to leave the property. It is a desiel and replaced only one battery, and are telling me it is my fault they only replaced one battery. Because I am obviously a moron and did not know you have to replace both batteries. My Dad is a desiel mechanic and has been my whole life. Beard could not even look me in the eye. I just need the battery cable replaced. I spent a fortune to get my truck fixed and they will not make things right. I will not go back for anything. I will drive to Albuquerque next time I purchase a vehicle. The complete and utter lack of anything from these people is gross.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

my experience at Roswell ford

5.0
by Elsa Ramirez on Aug 21, 2020

Beyond awesome very helpful awesome experience awesome people!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Elsa, we are happy we could make your experience a positive one! It is great to hear our Staff took such great care of you! We hope to see you here again! Have a great day!

RoswellFord rocks. Lori was a joy and I should have...

5.0
by RonABQ on Jun 16, 2020

RoswellFord rocks. Lori was a joy and I should have relied on her even more. They delivered a great truck deal. Definitely recommend! Blue Ribbon

Overall experience 5.0 Does recommend this dealer.

HORRIBLE

1.0
by Pissed off customer on Jan 17, 2019

TERRIBLE THEY PRETTY MUCH SAID KISS MY xxx. WE HAVE A RATING OF OVER 800. DO NOT WASTE YOUR TIME THE WORST DEALERSHIP EVER. DONT GO IN THINKING YOUR GOING TO GET A DEAL THEY WOULDNT EVEN GIVE US WHAT TJE REBATES WERE THEYSAID THEY WOULDNT WORK WITH US UNLESS WE WERE SERIOIUS

Overall experience 1.0 Does not recommend this dealer.

Lousy registration service

1.0
by Trucker on Dec 27, 2018

Bought a pickup on 9/14/18,and up until today 12/26/18 haven't got it jet The manager jeremy crow keeps giving me the round around, I wish they have a better service, they said the vin# was wrong , so is the truck legal?

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

1 star because i cant give no star.

1.0
by JustGivingHonestReview on Jun 15, 2017

Worst dealership I've ever dealt with. Bought my 2012 Focus from them several years ago brand new. I immediately started having problems with it. Took it back to have them check it. Was told nothing was wrong. For several MONTHS I continuously tried to tell service that what my car was doing was not normal. They wouldn't listen. Finally after 10 months they actually looked at my car, and surprise! The transmission was junk. So they replaced it. The only reason I continued to go there for my car needs was because my car was under warranty. As soon as the warranty expired I refused to go back. The service department staff are rude. They gave me a loaner car and requested that I return it with the same amount of gas as it had when I got it. I returned it with more gas and the lady in service tried to charge me and said the tank was on empty. She refused to go back out and check the reading again. Stay away from them! I've received better service at every other dealership in town.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Bad service

1.0
by mj120181 on Jan 03, 2017

I was traveling through town with 3 small children and 2 dogs when I managed to loose all break control. Well I stopped into service about 3 pm on a Tuesday afternoon to find out I just had a busted break line. Took them all of 20 mins to find the problem. Ok great the issue was that they couldn't overnight a part for my vehicle until Thursday..I asked why couldn't they just go down to the local part store and get a break line being that I have mechanic exp in my back ground said it wasn't possible they have to order the part from ford. I told the lady well I will have to have my vehicle towed the following day, but being that I couldn't get a tow until the next day I would have to stay over night. She got super pissy with me after I paid out my 132.52 charge ticket because I had asked if someone could take me and my children up to the motel so I could spend the night. To which me and my children had to walk .4 miles to even reach our stuff in the vehicle because their shuttle person named Jose informed me service closed at 530. It was now 5pm. Not happy at all

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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