Ron Tonkin Mazda
Hours of Operation
Cars on the lot
With all the different dealerships, my only hope is one...
With all the different dealerships, my only hope is one thinks twice before purchasing from a Ron Tonkin dealership. I’ve purchased many cars over the years and am pretty accustomed to the different games dealerships play, but I have to give kudos to Ron Tonkin for their deceitfulness, that was a first, you got me! We drove over an hour each way, to see a car on their lot on 2/17/2020, this would’ve been our second vehicle purchase from Ron Tonkin. While we were test-driving, they were doing an appraisal on our trade. After our test drive, there was another couple interested in test driving the same car, our salesperson assured us we were ‘first in line.’ Their salesman came running towards us and says I need the keys immediately so my customers can take it on a test drive. He could have asked politely because it’s not like we could or would’ve said no. Again though, we’re first in-line so all is good. After our test drive we had to wait 25 minutes (the whole time the other couple was test driving) before we were seated and presented their first offer on our trade. We had to wait almost 15 minutes for the second offer (which is when the other couple was filling out their credit application at the table next to us). Conveniently, our third offer came 5 minutes after the salesman left with the other couple’s application. Our salesman returns to inform us they can get us what we wanted on our trade, everything looks good, but unfortunately the car just sold. Do you guys want to look at another car? We only negotiated three times on our trade and never negotiated the price on the car we were wanting to purchase, but that took almost an hour to do. Pretty funny since the other couple came, sat next to us, filled out a credit application, negotiated their trade, car payments, and were done in less than 20 minutes. I’m confused why ours took almost an hour? We asked to speak with the Manager. Evan Mcquirk who of course start stating Oregon law, we can’t hold cars (which is not true, I’ve had dealerships hold cars for me). We never asked them to hold the car for us, we were told we were first in line. They say they don’t hold cars, but in my opinion, they were holding the car for the other couple since they didn’t even start our deal until the other couple returned from their test drive. For our troubles, the Manager, Evan Mcquirk did offer to fill our gas tank, our gas tank that was already full. No thanks Evan. We didn’t get the car, wasn’t meant to be, complete waste of three hours. Since then, I’ve spoken with Lisa Nichols, Customer Relations Manager whom has apologized over and over for the way we were treated, but wished she was there that day, so she would’ve known what really happened. Per Lisa, Evan has a different story in regard to what happened. Wednesday, the general sales manager called me, also to apologize about the situation and what he could do to make it better. He offered to find us another Audi since he buys the cars for that lot. Honestly, that was nice of him to offer, but I only get screwed once. I’m unclear why they’re apologizing, since according to them they did nothing wrong. If they were truly ‘sorry,’ they would own up to the poor decision their employees made. As I told Lisa and the general sales manager, I have nothing to gain from my complaint, what happened to us is 100% the truth and I will never buy a car from any Ron Tonkin dealership. You literally negotiated two deals on the same car at the same time, lied to my face saying we were first in line, and went for the better deal! If the dealership had handled the situation correctly, they could’ve sold two cars.
Hi Bryan, Unfortunately, it can occasionally happen that we have two clients interested in the same car at the same time. In your situation, the other client opted to take our initial offer while we were negotiating terms with you. Much like other types of transactions (real estate, etc.), the first and best offer is accepted. This is not a great situation for anyone, as someone usually leaves dissatisfied. We offered to find as identical a vehicle as possible for you, but you declined. We are really not sure what else we could have done and apologize for your experience. If you would like to reconsider our offer to find another vehicle, we will get to work as fast as possible, just let us know.
Like I said in my review, we were there before the other customers. We test drove the car first! It’s not our fault we had to wait on your manager for 25 minutes for our first offer on our trade which was conveniently after the other customers returned from their test drive. If we actually received an offer when we returned from our test drive we would of had the option to actually have time to negotiate on our trade and would have been able to buy the car before they even returned from their test drive! Also, you didn’t offer to find another car until I called to complain about how we were treated! Which, I declined because of the way we were treated and you guys can’t even admit what you did!
Worked with Ryder...very pleasant young man, no complaints with him at all. Bought brand new 2020 Mazda 3 Premium Hatchback. The "but" part in my review title was because they simply would not negotiate on the car. Sticker price/MSRP was it, period. We paid it and were ok with the deal...still!!!
Thank you for allowing us to earn your business. We're glad to hear you had such a positive experience with Ryder, and we'll make sure to let him know. We hope you're loving your new vehicle!
Scott Barney is the best. I recommend him! Pleasure to work with! Go see him for all your automotive needs he will treat you right!
Treat you right, indeed! Thanks for being so great to work with, Valerie! Looking forward to continuing to serve you in the future.
Simple and painless process
Super easy and cars are already aggressively priced. Knowledgeable and willing to go the extra mile to help. Scott Barney was very professional, friendly and easy to work with.
Wonderful to hear! Thanks so much!
Scott Barney is awesome!! Go see him!
Scott Barney is knowledgeable and so very helpful. This was the best car buying experience I have had. No high pressure sale. No bargaining. I would highly recommend him if you are in the market for a great car shopping experience.
Thank you for the great review. We appreciate your business!
Great service at Ron Tonkin Mazda!
Had a great buying experience with Scott Barney at Ron Tonkin Mazda! Very helpful in answering all my questions and providing me with all my options. Also worked with Mike Kasper who was extremely helpful as well, would definitely recommend.
Hi Michael - Thank you so much for your kind feedback on Scott and our team here. Looking forward to welcoming you back in the future!
Scott Barney is patient and an excellent listener!
We purchased our first vehicle from Scott Barney/Ron Tonkin Mazda about a year and a half ago and he was fantastic! So when my 75 year old mother was in a bad way with her current car I reached out to Scott for help and ideas. He was incredibly patient with her, listened to exactly what we had in mind for her needs and made sure we got the best fit for her! I'm so grateful to have a guy like Scott we can trust and who looks at the whole picture, especially the people involved. Ron Tonkin Mazda's finance process is also excellent and stress free. The rest of the staff is courteous and polite and the entire experience (both times) have gone perfectly! Scott's our guy, for life :)
"Scott's our guy, for life" - Wow do we love that! Thanks so much for sharing your feedback with us on your fantastic experience.
Fun, very comfortable
Scott gave no pressure only information with a touch of humor. Very personable and knowledgeable. We felt like we were talking to a friend. Sprent lots of time making sure we would be able to operate our new CX5. I have bought many new cars and this was my best experience.
We absolutely love that you felt like you were talking to a friend when working with Scott. Thank you for taking the time to share your great and uplifting feedback with us!
3rd new Mazda from Ron Tonkin Mazda
Michael Kasper is the reason we've purchased 3 new Mazda vehicles. He listens, works at getting you a good price and has the answers, or is willing to find the answers to every question you have regarding your purchase. Will definitely shop with Michael at Ron Tonkin Mazda in the future. He is professional, pleasant and efficient.
Third time's a charm, Michael! Thank you for being a loyal, wonderful customer to us and trusting us with your business.
Mike Kasper was awesome!
We had a wonderful experience here quick,friendly,and dare I say fun!The customer service here is something you don't see very often .Every one was wonderful and friendly .We came in to purchase a pre owned Mazda but left feeling as if we had just purchased the most expensive car on the lot.Mike Kasper was great and took lots of time after the deal to make sure that we were set up and knew how to use all of the features of our new car.Thank you!
You're so welcome! Thanks so much, Scooter, for the great feedback and kind words about Mike! Can't wait to welcome you back in the future.