Ron Tonkin Honda
Hours of Operation
Cars on the lot
I went in to test drive a vehicle I was told was on the lot. When I get there they say it just sold but we can get a deposit from you for one of the incoming ones that will arrive in a couple of weeks. So we did that and left. There was not much discussion. The Marcus was dealing with us and 2 other people. He brought over the paperwork for me to sign and said he would let me know when the car comes in. Over the course of a few days questions came to mind. I emailed the questions and received a response from David Moreno saying if I did not want the car they would refund my money. I said no I wanted answers. After the 3rd time being told by Adam Brown that my questions indicated I am still shopping and they were refunding my deposit. I agreed that I did no longer want to business with a dealership who thinks questions for clarification purposes is unnecessary. They said the price is what it is. Little did I know that they actually had done me a huge favor. I was told to check with Swickard Honda in Gladstone and wow! Those guys are awesome. They answered all my questions, sent me a proposal for the vehicle with price ( much lower) via email and scheduled an appointment for a test drive. The whole experience at Swickard was different and very pleasant and I drove away in the HRV I wanted.
I went into Ron Tonkin Honda in Portland Oregon yesterday to have an air sensor replaced, my recall work done, and a headlight replaced. My appointment was for 8:30 am. I checked in about 8:15, and was told by the service rep that my vehicle should be done by 11:30 or so, and if there were any problems, she would let me know. We discussed, that since I live over and hour away, I would be waiting on site for the car. About 12:30, having not heard anything, I went out into the parking lot and saw my vehicle parked. I then went back in, assuming that they had called my name, and I had just missed it. No, when speaking to the service advisor, I was told that they had the wrong part that morning, but that the correct part has since been delivered, and they would be starting on my car immediately. She told me it would take no more than 90 minutes, and the confusion in not letting me know what was going on was due to their being 'double booked'. I assumed that since the time now needed was 1/2 of what I was originally told, that the recall and headlight had already been repaired, and they just needed to do the air sensor. I wasn't super happy with the lack of communication, but I was willing to wait. At about 2pm (90 minutes later) I walked out to see if my car was out in the lot. Imagine how I felt to see that it had not been moved from earlier. When I went in and asked a different service person was my car done? Why has it not been moved? She looked it up and said well, nothing has been done. NOTHING, 6 HOURS LATER. No headlight, no recall, no air sensor. Basically they parked my car about 8:45 and never looked at it again. This new service advisor tried to tell me that if I could just wait another 90 minutes, she was sure it could be done. I asked her, if I needed a 3 hour appt that morning, how were they going to get everything done in 90 min? Also, what happened to my being assured at 12:30 that my car would be done by 2, only to find out nothing was done. This service advisor told me that they were 'short staffed', and that's why nothing had been done. At this point I had spent 6 hours in the dealership, and hour driving there, and had an hour drive home ahead of me. I was quite angry, and demanded my keys, which after some stalling, she gave me. I did prepay for the air sensor, which I never got installed or given to me to take to somewhere else. I would like a refund for the part I neither have nor have installed, so that I can go to another Honda service place and get it installed. The total lack of communication (I had to initiate all conversations), the parking my vehicle and just not repairing it, my sitting for 6 hours assuming they are doing their job, the total lack of apology or asking me how they can make this better, make this the worst service experience I have ever had.
Recommendation for Tait Hanson who was a wonderful
I purchased a new 2022 CRV from Tait Hanson yesterday. He was friendly, courteous, professional and extremely knowledgeable. It was a great experience and I highly recommend him.
From start to finish everyone was kind and professional!!!!!!!!! They know how to get the correct car for you. I would recommend to all my family and friends.
Great car buying experience
Bill Kruse and Evan Walter in Sales were great. Great service, friendly and factual follow up. No haggling, bought it at the agreed price. Even the “little room” experience with Windam in Finance was great. He explained the options for extended warranty, etc., gave a good pitch, but didn’t pressure. Explained the contract thoroughly. I’ll buy my next Honda here.
Very easy process
Buying our car was a very easy process here. Robert and Evan were very helpful on the front end and Marco was very easy to work with on the final pickup day.
Best salesperson ever
I would recommend this dealer to a friend, mainly because I really liked the salesperson who I dealt with and he made it all easy. I put 4 stars for facilities only because I saw a couple sales people indoors without masks and that bothered me. ( not the person who I worked with). After seeing sales staff w/out masks I waited outside as I didn’t feel safe indoors.
Got The Car I wanted
Contacted numerous dealers but Tonkin was able to give us the best price. Sales rep was very helpful. Only negative was that they were short on help in the finance department and we had to wait quite awhile to finalize the purchase. I believe that was temporary problem.
It was nice to work with Marco very professional and easy to work with. Thank you for my new car and for being understanding and working with our situation!
New car shopping
Working with Bill K. and Wendell was so great. Very nice people, excellent customer service and fair pricing. Would definitely recommend to everyone I know.