Ron Marhofer Nissan

4.8

Hours of Operation

Service
Monday
7:30am–9:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–9:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

107 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Ron Marhofer Nissan are from Cars.com and DealerRater.com

709 reviews

Stay away!

1.0
by Drew on May 20, 2022

By far one of the most frustrating experiences of my life. In February I ordered a blue versa 5 speed. The friend I went with and I did not get a good feeling when we were there we were shown repeatedly on the computer how A versa only gives them about a $500 markup. We were made to feel like we weren't worth the time. March 19th I was told my car had been built and that I was to come up and sign all the loan paperwork and get all of that handled before the car showed up. I got a much better feeling that time about my salesperson that time however when I got home and downloaded the apps from Nissan I noticed that the versa in the pictures was black so my wife verified with Dave that the car was black however I had ordered a blue one but this just being transportation I wasn't too concerned about it and I just let it go and didn't say anything. I didn't want to have to wait any longer for a car over a color. April 6th the car arrived and the front end was smashed on it The picture up there in my profile is the picture that I received of my car. Two days went by and then on April 8th having not heard anything conclusive about what was going to be done I went up to the dealership and talked to Dave directly he told me that I could borrow a leaf and that they were working on a deal with another dealer where they would trade them a frontier for their five-speed versa and was sure to tell me how they would be losing quite a bit of money as how the frontier had a $3,500 .markup compared to the verses $500 markup. I also informed Dave that he had ordered the wrong color and that it should have been blue .I was told that I would be given an answer on Monday April 11th about the trade and that my salesman was going on vacation and I would hear from his boss. By April 17th I had heard no word on whether the trade had worked out or not so I contacted Dave inquiring if I could just cancel this out and go elsewhere and Dave informed me that he had ordered me another versa. May 3rd come around and my loan payment was due for the wrecked versa which I still had not even seen except for the wrecked picture. My wife contacted Dave just to double check the loan was closed out and he assured her that it was. And he also showed her a picture from his computer showing that he ordered me a blue versa on April 6th which is funny because I didn't tell him till April 8th that he had ordered the wrong color. May 10th I start getting collection calls saying that my payment on the 3rd was not made. I called Dave and I left an angry voicemail on his phone which wasn't returned until later by one of his bosses claiming that because I use profanity in my voicemail they will no longer deal with me and that they closed the loan out. However on May 13th I got more collection calls so I decided to go ahead and make my payment. So I am making car payments now on a car that Ron marhofer has not shown me other than a wrecked picture and they refuse to give me a replacement and they refuse to give me physical confirmation that my loan has been closed. Calling Nissan North American will not get you anywhere either they are about helpless. Save yourself some time and go to another Nissan dealer if you have to have a Nissan. They have also refused to answer my life's questions via email giving her proof of the loan cancellation and other things. They are really good at ignoring you unless you show up at their front door ready to buy a car. This review isn't to sway you from not going there I'm just simply hoping that finally they will listen to me and stop ignoring me.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

By far one of the most frustrating experiences of my

1.0
by rsmarr1982 on May 19, 2022

By far one of the most frustrating experiences of my life. In February I ordered a blue versa 5 speed. The friend I went with and I did not get a good feeling when we were there we were shown repeatedly on the computer how A versa only gives them about a $500 markup. We were made to feel like we weren't worth the time. March 19th I was told my car had been built and that I was to come up and sign all the loan paperwork and get all of that handled before the car showed up. I got a much better feeling that time about my salesperson that time however when I got home and downloaded the apps from Nissan I noticed that the versa in the pictures was black so my wife verified with Dave that the car was black however I had ordered a blue one but this just being transportation I wasn't too concerned about it and I just let it go and didn't say anything. I didn't want to have to wait any longer for a car over a color. April 6th the car arrived and the front end was smashed on it The picture up there in my profile is the picture that I received of my car. Two days went by and then on April 8th having not heard anything conclusive about what was going to be done I went up to the dealership and talked to Dave directly he told me that I could borrow a leaf and that they were working on a deal with another dealer where they would trade them a frontier for their five-speed versa and was sure to tell me how they would be losing quite a bit of money as how the frontier had a $3,500 .markup compared to the verses $500 markup. I also informed Dave that he had ordered the wrong color and that it should have been blue .I was told that I would be given an answer on Monday April 11th about the trade and that my salesman was going on vacation and I would hear from his boss. By April 17th I had heard no word on whether the trade had worked out or not so I contacted Dave inquiring if I could just cancel this out and go elsewhere and Dave informed me that he had ordered me another versa. May 3rd come around and my loan payment was due for the wrecked versa which I still had not even seen except for the wrecked picture. My wife contacted Dave just to double check the loan was closed out and he assured her that it was. And he also showed her a picture from his computer showing that he ordered me a blue versa on April 6th which is funny because I didn't tell him till April 8th that he had ordered the wrong color. May 10th I start getting collection calls saying that my payment on the 3rd was not made. I called Dave and I left an angry voicemail on his phone which wasn't returned until later by one of his bosses claiming that because I use profanity in my voicemail they will no longer deal with me and that they closed the loan out. However on May 13th I got more collection calls so I decided to go ahead and make my payment. So I am making car payments now on a car that Ron marhofer has not shown me other than a wrecked picture and they refuse to give me a replacement and they refuse to give me physical confirmation that my loan has been closed. Calling Nissan North American will not get you anywhere either they are about helpless. Save yourself some time and go to another Nissan dealer if you have to have a Nissan. They have also refused to answer my life's questions via email giving her proof of the loan cancellation and other things. They are really good at ignoring you unless you show up at their front door ready to buy a car. This review isn't to sway you from not going there I'm just simply hoping that finally they will listen to me and stop ignoring me.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

They were very friendly and knowledgeable.

5.0
by onesweetaka on Feb 27, 2022

They were very friendly and knowledgeable. Chuck was very helpful. We closed the deal in a timely manner. Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

It took a little while for them to get back with me and...

4.0
by bmantzey on Dec 10, 2021

It took a little while for them to get back with me and to be honest, the collaboration could be better. I'll be flying in to pick up the car tomorrow and I'm not 100% certain someone is going to be there for me. Also, one of the salesmen have an automated message that says, "I hope I didn't offend you in some way", which is really weird I think. Maybe I'm just not used to the 'I'm supposed to be offended by everything' culture that is today's America. On the positive side, the person who contacted me about financing asked me multiple times if I had more questions and was incredibly helpful working with me to ensure I understood everything and ensured me that everything was in line and all set to go. Overall, it's been a fine experience. I gave 4 stars and not 3 trusting that someone will pick me up at the airport.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Great car buying experience. Everyone I worked with was...

5.0
by Frank Polisena on Oct 07, 2021

Great car buying experience. Everyone I worked with was honest and open with me and kept their word. Will return their for my next car purchase and would recommend to others.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I purchased a 2016 frontier Brand new. The only thing i...

2.2
by bishnu on Aug 18, 2021

I purchased a 2016 frontier Brand new. The only thing i am not happy with is key fobs. Both key fobs stopped working. In order to replace the key fob they ask for $500. I think it is not worth it. Why the dealer overpriced the key fob price. We are the regular customer.

Customer service 4.0 Overall experience 1.0 Does recommend this dealer.

Chuck Willis and Mike Richards helped me lease a 2021...

5.0
by Laura 1958 on Jul 18, 2021

Chuck Willis and Mike Richards helped me lease a 2021 Rouge SV. They both were great to work with and very professional. Smoothest transaction ever

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

One of the best car buying experiences I've had, staff...

5.0
by cbitt1231 on Apr 13, 2021

One of the best car buying experiences I've had, staff was knowledgeable and kind especially Gabor and Tyler who helped me with my new purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I had a wonderful experience purchasing my new vehicle...

5.0
by Looney98 on Mar 30, 2021

I had a wonderful experience purchasing my new vehicle here! They helped me find what I was looking for as long as helping me meet my other needs. This is a great place with great service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words! We appreciate your business!

Sales

5.0
by Stacie on Mar 13, 2021

I must say after past experiences I was nervous to shop for a car. But it was nothing but the best experience. From the first call, the instant text with links to cars I was searching for, to the amazing hospitality from when I walked in until I left to the hard fight to get to the payment I needed. Thank you David and Mike for getting me in the car I wanted. Not only are you great at your job but your compassion for your customers

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words & recommendation, Stacie! We appreciate your business & hope you love your car!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.