Romano Subaru

4.0

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–3:00pm
Sunday
Closed

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Romano Subaru are from Cars.com and DealerRater.com

55 reviews

Uncommunicative, Unresponsive, and Uncaring,

1.0
by T Neidl on Mar 02, 2022

In my entire life I have never ever been treated so badly when purchasing anything. This is NOT how a business should be run. All I needed was a sincere apology and better communication from Romano Subaru. Instead I was met with confrontation. We know there are aspects of any business that are out of their control, but you should treat your customers with respect and decency, not blame and vague delayed answers. Telling the truth is not a threat Borzou Razmjou, it's the right thing to do. You could have fixed this deal but you chose this path instead. I hope it was worth it. If you, your family, or friends ever think about doing business with Borzou Razmjou and Romano Subaru, you should think long, and think hard about their values and what they truly stand for, because it is most certainly NOT the customer.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out toRick Rossen at 315-475-7933 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

In my entire life I have never ever been treated so badly

1.0
by neidl32 on Mar 02, 2022

In my entire life I have never ever been treated so badly when purchasing anything. This is NOT how a business should be run. All I needed was a sincere apology and better communication from Romano Subaru. Instead I was met with confrontation. We know there are aspects of any business that are out of their control, but you should treat your customers with respect and decency, not blame and vague delayed answers. Telling the truth is not a threat Borzou Razmjou, it's the right thing to do. You could have fixed this deal but you chose this path instead. I hope it was worth it. If you, your family, or friends ever think about doing business with Borzou Razmjou and Romano Subaru, you should think long, and think hard about their values and what they truly stand for, because it is most certainly NOT the customer.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Beware** Romano Subaru - As a customer, I was told to...

1.0
by hillgs on Oct 25, 2021

Beware** Romano Subaru - As a customer, I was told to “Leave!”, when I asked why they were over charging an 83 yr old woman $3,269.00 for a new car! On 9/14/21 My For the second time that week, my 83 yr old mother asked me to drive from Rochester to Syracuse to help her purchase a new 2021 Subaru Crosstrak from Romano Subaru. My Dad passed away not long ago and she always depending on him for support with these kind of purchases. So I spent many hours calling around looking for her possibly “last car” and when asked to help of course I said “yes”… She had many, many questions about the cost of the car, the trade in value and so on, all of which I couldn’t answer right away. In general, there were two visits to RS (Romano Subaru) over the course of two days, one to see the car and the other to finish the “paper work”… on the 2nd day I asked the sales rep, for clarification on deal #83692, I was told the Dealership doesn’t have any obligation to disclose, in anyway, how they came up with the deal, (i.e. how much they would give her for the trade in and how much they would take off the new car and so on). So feeling a bit confused by the comment, not feeling good about the details as they were presented to us, no way I could comfort my mom’s inquiries and putting me in a position so I just couldn’t clearly recommend she should proceed with the purchase. So while the Sales rep and my mom were talking about the New Car details and how excited she was to get it, the color and so on… I excused myself waked across the show room floor, over to see the “Sales Manager”. He was in an office area (a glass booth in front of the show room floor), I knocked on the steel frame door and asked “could ask you a question about these numbers for my mom’s car?”, he slowly looked up from his desk and pensively said “yes…” next I pointed to to a few figures I had jotted down on the back of a folder, i.e information I found in the internet and wanted to see if I he could help me understand them better as it pertained to the deal. Note, before I could get my full question out of my mouth, the guy next to the Sale manager, in that same glassed in office area, starting interrupting me with comments about how “Kelly blue book wasn’t a correct source for information and couldn’t be used”. I then tried to respectfully restate my observations… (below). KBB - Kelly Blue Book KBB $27,996 New 2021 Subaru Crosstrek Premium package at fair market value. KBB $6,892 Used 2011 Subaru Foster, lowest package group and in fair condition from KBB.. Note - The car was in Much better shape, but for the purpose of this posting I grossly undervalued the trade in condition to just “fair” and fair market value. RS - Romano Subaru Note - I have the paperwork if anyone would like to see it. RS $29,944 New MSRP RS $5,544 Trade in offer. Math summary: The deal was over by more than $3,296.00 and I was very concerned they were taking advantage of my mom who didn’t completely understand what she was signing up for! Still at the SM’s desk, I was very surprised when the SM asked me if MY name was on the “deal”or not?, I said “no”, it’s my mom’s name and she’s in the other room across the show room floor”, he then in a RAISED voice said “then, I’m done talking with you!”, “get out, get out of my office!” “In fact get out of the building…leave”! Frustrated by that response, confused why the assistance manager was now telling me to “get out” and shouting me down.. in a defensive reaction “i asked the SM why you are being such a “xxxxx to me?!!” (Obviously I could have handled differently) So at this point I feel like he could have said something like… I’m sorry but I’m not the guy to need to talk to or let me help you get to someone who can… (obviously this could’ve handled another way) but no one likes to be treated rudely, by anyone at anytime and I felt like this guy was way out of line. I was escorted outside and told don’t come back in! While I was outside, the store owner stopped in the showroom and apparently talked directly to my mom, who was still in the sale’s rep’s cube and he said I was “outside” and everything was okay. (not sure what else was said I wasn’t there.) later on I asked the sales rep if the SM would come out of his office and apologize in front of my mom and I for his rude behavior (to make my mom feel better), but he said he wouldn’t because I called him a “xxxxx”. After the rest of the transaction was completed, mom got her new car and Romano never explained why they potentially over charged an 83yr old woman > $3,292.00 and why they did what they did to me. I have managed customer facing call centers, married for 30yrs, a father of two boys both Eagle Scouts, have been a little league manager for 8yrs and a Boy Scout Scout master for 40 boys in Fairport NY and have NEVER been treated that poorly. All I can say is… be very, very aware!

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Borzou Razmjou at 315-475-7933 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon. Take care!

Women - be aware!

1.0
by Greg on Sep 23, 2021

** Beware** Romano Subaru - As a customer, I was told to “Leave!”, when I asked why they were over charging an 83 yr old woman $3,269.00 for a new car! They Physically remove me. On 9/14/21 My For the second time that week, my 83 yr old mother asked me to drive from Rochester to Syracuse to help her purchase a new 2021 Subaru Crosstrak from Romano Subaru. My Dad passed away not long ago and she always depending on him for support with these kind of purchases. So I spent many hours calling around looking for her possibly “last car” and when asked to help of course I said “yes”… She had many, many questions about the cost of the car, the trade in value and so on, all of which I couldn’t answer right away. In general, there were two visits to RS (Romano Subaru) over the course of two days, one to see the car and the other to finish the “paper work”… on the 2nd day I asked the sales rep, for clarification on deal #83692, I was told the Dealership doesn’t have any obligation to disclose, in anyway, how they came up with the deal, (i.e. how much they would give her for the trade in and how much they would take off the new car and so on). So feeling a bit confused by the comment, not feeling good about the details as they were presented to us, no way I could comfort my mom’s inquiries and putting me in a position so I just couldn’t clearly recommend she should proceed with the purchase. So while the Sales rep and my mom were talking about the New Car details and how excited she was to get it, the color and so on… I excused myself waked across the show room floor, over to see the “Sales Manager”. He was in an office area (a glass booth in front of the show room floor), I knocked on the steel frame door and asked “could ask you a question about these numbers for my mom’s car?”, he slowly looked up from his desk and pensively said “yes…” next I pointed to to a few figures I had jotted down on the back of a folder, i.e information I found in the internet and wanted to see if I he could help me understand them better as it pertained to the deal. Note, before I could get my full question out of my mouth, the guy next to the Sale manager, in that same glassed in office area, starting interrupting me with comments about how “Kelly blue book wasn’t a correct source for information and couldn’t be used”. I then tried to respectfully restate my observations… (below). KBB - Kelly Blue Book KBB $27,996 New 2021 Subaru Crosstrek Premium package at fair market value. KBB $6,892 Used 2011 Subaru Foster, lowest package group and in fair condition from KBB.. Note - The car was in Much better shape, but for the purpose of this posting I grossly undervalued the trade in condition to just “fair” and fair market value. RS - Romano Subaru Note - I have the paperwork if anyone would like to see it. RS $29,944 New MSRP RS $5,544 Trade in While I was outside, the store owner stopped in the showroom and apparently talked directly to my mom, who was still in the sale’s rep’s cube and he said I was “outside” and everything was okay. (not sure what else was said I wasn’t there.) later on I asked the sales rep if the SM would come out of his office and apologize in front of my mom and I for his rude behavior (to make my mom feel better), but he said he wouldn’t because I called him a “xxxxx”. After the rest of the transaction was completed, mom got her new car and Romano never explained why they potentially over charged an 83yr old woman > $3,292.00 and why they did what they did to me. I have managed customer facing call centers, married for 30yrs, a father of two boys both Eagle Scouts, have been a little league manager for 8yrs and a Boy Scout Scout master for 40 boys in Fairport NY and have NEVER been treated that poorly. All I can say is… be very, very aware and want a public apology! Email me for the full detailed information!

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Greg, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Borzou Razmjou at 315-475-7933 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon. Take care!

Do you due diligence....

1.0
by Not a dumb *ss on Sep 21, 2021

Flew hundreds of miles to purchase a vehicle from this dealer. I informed them ahead of time, to ensure that there was no water in the interior sure to a common issue with these cars sunroof drains getting clogged. They assured me that there was no water in the car. One I got to the dealer and put it up a lift, water could be seen leaking from the floor boards. Sure enough, once the doors were open there was standing water in the foot wells of the passenger and driver side of the car. The GM immediately tried initially claim it was from the "detailers", and proceeded to claim that the issue was a design flaw, and not the dealers fault. He constantly tried to gaslight the issue, and play the victim, but eventually agreed to reimburse me for my flight, and other expenses. As I was about to leave for the airport again that day, they offered to take another meaningless amount of money off the car to try to get it off their hands, which I declined. I wouldn't buy a new car from these folks.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Borzou Razmjou at 315-475-7933 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon. Take care!

Very courteous and enthusiastic service center. Great...

4.0
by 9mclovin9 on Aug 21, 2021

Very courteous and enthusiastic service center. Great deal of follow up and follow through. Calls and texts keep you up to date throughout the service time cycle.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Happy New Customer

5.0
by Jim and Rosemary on Jun 13, 2021

Joe Barry was our salesman. He did an excellent job guiding us through our purchase and answering all our questions. We highly recommend Joe Barry!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jim and Rosemary, thank you for the awesome feedback! We're glad you enjoyed your experience with Joe Barry and we hope to see you again at Romano Subaru! Safe travels.

Wasn’t detailed very well covered in dog hair!! When I...

3.8
by jojo4572 on Apr 12, 2021

Wasn’t detailed very well covered in dog hair!! When I purchased my truck the dealership took my truck and filled the gas tank and I wasn’t left with only a quarter of a tank

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Jojo4572, We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

I didn't realize you got rid of your show up and get...

4.4
by bobhunt19 on Apr 05, 2021

I didn't realize you got rid of your show up and get services .and I didn't expect to have break work at 11000

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Bob, thank you for taking the time to review our dealership. We look forward to working with you again in the future! Safe travels.

Owner of vehicle

5.0
by jean hammond on Mar 15, 2021

Expedited repairs quickly. Very happy. Just repair this time.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Jean, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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