Rolls-Royce Motor Cars Raleigh

Jacob made our purchase super seamless! We were coming from out of town and he ensured the car was ready when we arrived. Any and all questions were answered and taken car of!! Run don’t walk to buy your next car from here!

I was unable to complete my sale however, your sales staff is excellent when I am ready I will be back to your dealership

Jacob Holbrook was the absolute best salesman ever ! He showed us multiple cars and helped me find the right one for me ! I highly recommend him for your next Luxury Car Purchase !!! Thank you Jacob !

WORST experience and lowest class service ever. And I had many different experiences with dealers. I bought an expensive car - BMW M6, for ±50k and was treated like garbage by rep Mohamed and General Manager Tony Enderle. Long story short: - I bought a car sight unseen and assumed that the Rolls-Royce dealer was trustworthy (a huge mistake) - Mohamed sent me documents to sign to the wrong address - He forgot to send the tracking number (i was forced to wait for 1.5h @FEDex) - Car arrived with paint chipping (he said the car was perfect) - I complained and asked for a small refund for repairs - Mohamed ignored me - I reached out to GM - Tony Enderle. He said it is normal to have paint chipping for a 2013 low mileage car (nonsense). - Car title and contract did not arrive (temporary plates are expired already) - Tony Enderle (Rolls-Royce dealership GM!) agreed to issue a check and said he would send it to me the next day - For three weeks, I was trying to reach him - always busy, leaving a message - never calling back - Emails not responded to. - After two more weeks finally sends a check BUT with the WRONG name on it. So basically, I don't know how these people can be around one of the best car brands in the world. The service is non-existing, and I suggest you steer away from this dealership if you don't want to ruin your car buying experience.

WORST experience and lowest class service ever. And I had many different experiences with dealers. I bought an expensive car - BMW M6, for ±50k and was treated like garbage by rep Mohamed and General Manager Tony Enderle. Long story short: - I bought a car sight unseen and assumed that the Rolls-Royce dealer was trustworthy (a huge mistake) - Mohamed sent me documents to sign to the wrong address - He forgot to send the tracking number (i was forced to wait for 1.5h @FEDex) - Car arrived with paint chipping (he said the car was perfect) - I complained and asked for a small refund for repairs - Mohamed ignored me - I reached out to GM - Tony Enderle. He said it is normal to have paint chipping for a 2013 low mileage car (nonsense). - Car title and contract did not arrive (temporary plates are expired already) - Tony Enderle (Rolls-Royce dealership GM!) agreed to issue a check and said he would send it to me the next day - For three weeks, I was trying to reach him - always busy, leaving a message - never calling back - Emails not responded to. - After two more weeks finally sends a check BUT with the WRONG name on it. So basically, I don't know how these people can be around one of the best car brands in the world. The service is non-existing, and I suggest you steer away from this dealership if you don't want to ruin your car buying experience.

The experience at this dealership was excellent. Jacob was extremely helpful and went out of his way to ensure that my questions were answered and items found on an independent inspection were addressed and fixed. I now have my car and am enjoying it thanks to Jacob and the Rolls Royce team.

While the staff is seemingly helpful as far as in listening to issues/concerns, my car buying experience went downhill after purchase. 2 Stars, due to feeling like I'm getting the runaround. 1st star because I indeed love my car, and 2nd star because my sales rep was on her A-game. However, my experience has been having to constantly call more than a month later to get things done within the financial realm that should've been taken care of when purchasing my new car. I've been driving a purchased vehicle for more than a month where the paperwork to the banks was never submitted. Car has not been registered or anything. It appears the representative who was supposed to submit my info was fired/quit within the time frame of my purchase. If someone is fired, quits, whatever...check over their customers & ensure all is up to par. Hold everyone accountable, because you are a team. One persons error can cause issues for everyone, especially if a customer is having an issue. Overall, I think the customer service could be better. If there is an issue a customer is having (who gave your business the time of the day & their service) should feel like a priority when the issue is not their fault/error in the 1st place. No one should have to consistently call and check on these types of things, that a dealership typically handles. While it's unsaid, I feel like a "when we get to it" type of ordeal. As someone in the PR industry with a primary role of handling disputes, urgencies, complaints and issues, my feedback would be to resolve things the first time around to avoid complaints as best possible. As tedious as it may be, call customers back with updates, even if it seems minuscule. Example that may be helpful in the future: "Hey, just letting you know, we're still working on it" OR "It wasn't resolved yet, but we wanted to touch base to keep you in the loop!" While all customers are not right, you never know who could send more business your way just from simple good customer service. I don't expect immediate results, but I do expect that when an issue is brought to the attention of a company that they work to address it sooner rather than later. Something has to really bother me for me to leave a company a negative review because I understand the importance of quality service and also the grit that goes into making a business run. Please treat customers better when it comes to resolutions. Customer service goes beyond making the sale. Thank you!

Quite possibly worst transaction/experience ever. Dealer took my 75k wire, and has been unresponsive ever since. Dealt with Jacob for sales, you can see how that’s been in our texts. Dealt with Mac the GM after calling 4x a day to get on the phone with someone as to why my car that was portrayed as in great condition had a deep scratch along passenger side, missing the interior visor mirror, and some other issues. Haven’t been able to get ahold of anyone about my title that they by law are supposed to deliver within 28 days. Bought on October 1 it’s December 15 as I write. Buyer beware, this was on a crummy little Tesla model S; dang glad I didn’t buy anything nicer. Take your money elsewhere there’s literally buy here pay here dealers that treat their customers better than this.

Great team! Very responsive and professional. Jacob was awesome to deal with. I purchased a sight unseen Ferrari and had it delivered to my home. Not only did they make me feel comfortable doing so by providing me with detailed pictures and videos, they also disclosed to me any imperfections on the vehicle. They went above and beyond to assist me on my purchase and they delivered the vehicle to my in a timely fashion. They had the check in the morning at 10am and the vehicle was at my house by 4pm that day! I will continue to do business with Jacob and his team. I ABSOLUTELY LOVE MY NEW CAR!

Great team! Very responsive and professional. Jacob was awesome to deal with. I purchased a sight unseen Ferrari and had it delivered to my home. Not only did they make me feel comfortable doing so by providing me with detailed pictures and videos, they also disclosed to me any imperfections on the vehicle. They went above and beyond to assist me on my purchase and they delivered the vehicle to my in a timely fashion. They had the check in the morning at 10am and the vehicle was at my house by 4pm that day! I will continue to do business with Jacob and his team. I ABSOLUTELY LOVE MY NEW CAR!