River Oaks Chrysler Jeep Dodge RAM

4.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

115 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of River Oaks Chrysler Jeep Dodge RAM are from Cars.com and DealerRater.com

177 reviews

I don’t normally write bad review or bad mouth about

1.0
by khkhv4 on Jul 27, 2022

I don’t normally write bad review or bad mouth about anyone but Sales manager at River Oaks dealer is very shady . I ordered my jeep for almost 2 months from River Oaks . Sales person told me that I will get the best deal and they will beat out anyone’s deal and will get the best experience from River Oaks . About 2 days before my vehicle arrive another dealer called me and told me that they had 2 exact same vehicles I was looking for and will be in about a week or so and both are available and I need to get it before someone put deposit on those vehicles .I told them that vehicle I ordered will be arrive at River Oaks about 2 days so just let someone else buy and enjoy it , and just happened that I knew the sales manager at that store because I use to worked at that store so the manager at that store told me that the Jeep that I ordered was a hard to get and low on supply but he will sale it to me at most is MSRP or lower , they do not sell their vehicle over MRSP but I told him that since I already ordered the Jeep at River Oaks I want that sales person at River Oaks get the deal since he took my deposit and did the paper works and leg works .The day that my vehicle arrived sales person called me to come down and sign paper work . I was exited after 2 months the vehicle that I ordered for my wife had finally arrived but to my shocking and utterly surprised . The sales manager at River Oaks raised the price at $ 5000.00 over MSRP and he told me that this is a hot vehicle and due to supply and demand and if I don’t want to buy it someone else will since he now has vehicle on the lot and people who doesn’t want to wait for 2 months or longer will pay their asking price .I told him that I am also working in auto industry and know several sales managers that can get me a good deal why would I pay $5000 over MSRP . I also told him due to supply and demand and this Jeep is in high demand I am willing to pay him at MRSP and I told him that when I ordered it you did tell me that you will charge $5000 extra if I knew I would not have wasted my time and ordered from your store and than he told me he can do $ 3000. 00 over MSRP . I did not want to waste any breath or time talking to a slime ball so I walked out.His tactic of doing business was very unethical and bad business . I will never doing business at this store or will never recommend anyone else doing business at this store due to their greediness and shady .

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Service department doesn’t look at vehicle For days

2.0
by Mstav1952 on May 03, 2022

Service department doesn’t look at vehicle For days charge for xtra for FREE loaner

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.

Online shopping

5.0
by Henry on Mar 21, 2022

Found the perfect used Grand Cherokee at River Oaks on online listings. As soon as I inquired, they were responsive and made sure that I was able to get the car. Straight talk, courteous and fair.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I give this dealership a 5 star for sure!

5.0
by Janeth Lopez on Feb 20, 2022

I give this dealership a 5 star for sure! I’ve bought three different vehicles here and my experiences have always been great. My recent purchase was a Wagoneer and the sales person Husain made my purchase so easy and great. Weeks later I needed some work done for a minor scratch on my new vehicle and Mr. Luna from their body shop team was super helpful and made my visit super smooth as well! Not to mention the owner Mr. Alan is so kind and truly provides the best customer service experience! Great team Mr. Alan! I would definitely recommend this place for your purchase of a new/used vehicle! Happy Customer here! Thank you! :)

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I recently purchased a 2021 Jeep Grand Cherokee L which...

1.0
by Daisy on Feb 05, 2022

I recently purchased a 2021 Jeep Grand Cherokee L which was advertised on their internet site as having 862 miles. We spoke to the GM and he said it was like new and explained that a doctor needed a car to drive temporarily since his car was on order. We Trusted what he said and stupid me never looked at the Odometer. The paperwork I signed also noted it had 862 miles on it. Come to find out the Jeep has 2860+ miles on it! False advertising! They Falsified the miles on the Application for Texas Title and Registration too. When we confronted the GM he said Oh sorry, come in for a free oil change! Unbelievable deception going on here at this dealership. I would not pay same price for a car that had 2800+ miles on it versus one that has 862 miles. Do NOT buy your car here or any Helfman dealership! Be warned they are liars!

Overall experience 1.0 Does not recommend this dealer.

This was most easiest experience I have ever had...

5.0
by ericgrimm65 on Feb 05, 2022

This was most easiest experience I have ever had purchasing a vehicle. We will definitely tell others about them and definitely return to purchase more vehicles. Hector was our sales person and is great!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Been trying since latter part of May 2021 to get battery...

1.0
by bettyloubrisbin on Dec 13, 2021

Been trying since latter part of May 2021 to get battery cover for my Grand Jeep Cherokee Summit. I've talked to Jared, Mark (sales manager) and today Derrick. Mark was going to call me back first part of November and Derrick was going to call me right back this morning at 9:30 am...it's now 3:45 pm...no phone call. Derrick went as far as to say jeep didn't have battery cover??? Really, battery under front seat passenger seat has no cover??? My 2015 jeep had one. There is not a person at that dealership, so far, who has kept a commitment made to me. The actual sale went fine..no hiccups there...all I want is a battery cover for my battery...but, evidently, that is a pretty big deal. Before you buy, go over vehicle with a fine tooth comb. Very disappointed in response since sale.

Overall experience 1.0 Does not recommend this dealer.

I will always buy from River Oaks Chrysler Dodge! My...

5.0
by kathryn griffin on Dec 03, 2021

I will always buy from River Oaks Chrysler Dodge! My wrangler is the bomb.com. Number one service in the nation! It is my home away from home

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

I will always buy from River Oaks Chrysler Dodge Jeep by far it is the number one greatest customer service quality dealership I’ve ever dealt with in my entire life! Everyone is treated like hero!My Wagoneer is my favorite purchase ever! Alan Helfman is the greatest!

Customer service and Staff . Compassionate , caring and...

5.0
by pobrien450 on Oct 20, 2021

Customer service and Staff . Compassionate , caring and dependable . Willing to help At any cost .I recommend River Oaks .

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I purchased a used Jeep Rubicon. I can't say enough good...

5.0
by SMS on Sep 12, 2021

I purchased a used Jeep Rubicon. I can't say enough good about how I was treated. My salesperson was Randy Novosad, a long time employee at River Oaks. I took the vehicle for a test drive. Upon returning, I wanted to check around a little more and make sure this was the vehicle I wanted. Randy was very accommodating and agreed to hold the vehicle for 5 days. I did not feel under any pressure to complete the purchase. After making my decision to purchase, I made an offer that I believed was appropriate. My offer was accepted. I completed part of the paperwork online. Upon arrival at the dealership to finish the purchase, Randy accompanied me to the finance department where I met Ray Edmund, Finance Director. Ray processed the "paperwork" electronically and did not attempt to add anything I didn't need or request. The finance process went very smoothly. I also met briefly with Tony Valerio, the accessories Director. All in all, I had an excellent experience at River Oaks used vehicle department. I would highly recommend contacting Randy Novosad if you are looking for a used vehicle at River Oaks Chrysler Jeep Dodge Ram.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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