Rich's Cars N Credit

4.8

Hours of Operation

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–6:30pm
Tuesday
9:00am–6:30pm
Wednesday
9:00am–6:30pm
Thursday
9:00am–6:30pm
Friday
9:00am–6:30pm
Saturday
9:00am–5:30pm
Sunday
Closed

Sales Team

Jacob Olsen headshot

Jacob Olsen

Sales Manager (86 Reviews)
Dealer Experience 11 years
Dealership Experience 8 years
Rich Geertsen headshot

Rich Geertsen

Owner (48 Reviews)
Dean Ricks headshot

Dean Ricks

Sales (40 Reviews)
Dealer Experience 25 years
Dealership Experience 7 years

Cars on the lot

97 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Rich's Cars N Credit are from Cars.com and DealerRater.com

154 reviews

Great salesmanship, courteous, friendly

5.0
by Happy Buyer on Apr 06, 2022

They were very helpful and quick to send us home with a car same day we were allowed to take the car with us. The friendly service was like you had been friends forever. I will always recommend anyone to go there for a vehicle. Dean and Blake are Awesome, thank you for giving us an experience that was pleasant.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Don't buy anything from hear trust me

1.0
by Gramps on Aug 19, 2021

Never buy a vehicle from them just warning ya they will screw you over No good liein people and they will take all your money for a peace of xxxx vehicle and then come take it cause they don't have your number but they do and lie about it.

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Wendy McBride

5.0
by Wendy on Dec 31, 2020

Very nice staff and very happy to help out with any thing my car had an issue when we bought it and they were very good to solve the problem the guys are awesome

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Most honest dealership in town

5.0
by A Layton on Sep 19, 2019

I visited Murdock and one other car dealership before I went to Rich's and all of the salesmen were complete crooks. If they weren't showing me vehicles that I could not afford, they were changing the prices of 20 year old vehicles with max mileage. After hours of Murdock being me, I finally made my way to Rich's and was amazed at how helpful Jacob, Steven, and Rich were. I am a single mother with less than perfect credit and this staff bent over backwards to make it work. They found me a vehicle for a great price with payments that I can afford. Not only was my experience at the dealership absolutely amazing but after the fact they have continued to take care of me. There were a couple issues that I noticed after I drove the car off of the lot and they simply told me to take the car into car smart and they would cover the cost. I got a copy of the work that was done and the bill that was being charged to Rich's and I almost started crying. There is absolutely no way I would have been able to afford that out of my pocket and I would have again been without a save and working vehicle. I am astonished at how respectful, honest, and kind Jacob and the rest of the staff at Rich's are. I truly appreciate everything they've done for me. I would recommend these guys over anyone else in the valley

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for your kind words Athena. We are so glad we could help you.

Riches failed to do the work they promised

1.0
by Annoyed0000000 on Aug 15, 2019

Riches failed to do the work they promised i took my car in to get it fixed and ended up with the same problem so i fixed it myself and somehow keep finding new things wrong with everything they said they fixed but didnt do xxxx they also tried to get me to go to a lock smith to fix my door locks all it needed was a fuse i put in myself I rather train a xxxxxx to fix my car the right way then go through them again for anything worst decision i ever made i would rate negetive 5 stars.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Annoyed000000 We are sorry you had such a poor experience with whatever happened. We would all like to get to the bottom of this and see what actually happened here. There is no possibility that all of those salesman helped you or told you to do one thing or the other. Please call the dealership and discuss this with us further.

Never buy a vehicle from hear

1.0
by Gramps on Jul 04, 2019

Bought a used vehicle and they didn't tell me it was wrecked and had serious problems and I payed $15,000 for it and sun roof leaks, and dies while driving down the road and it resets everything when it dies, the vehicle books on nada and black book for 3200. I'm not very happy with this dealership, they sold me a lemon or should I say a peace of crap vehicle.The passenger air bag has a hole cuz of a stabe from a knife, the computer was unplugged so I couldn't get it fixed by them so I had a friend fix it and it has alot of problems.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Sorry you feel that way Gramps. We try are hardest to be able to provide the best customer service possible. If you would call us so we can know how we can improve how we do things that would be great. Also, about the vehicle only booking for 3200.00. If it only booked for that amount the banks would not have financed the truck. Again sorry that you feel that way.

Amazing

4.8
by Kenzie.hunsaker24 on Jun 08, 2019

I had the best help here, Jacob Olsen is the best! He was very helpful in helping me get my very first car! I love it!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review. We really try hard to make it happen

Great experience!

5.0
by Armyfam2006 on May 30, 2019

These guys are fantastic. Jacob is great to work with. We have had a positive experience both times we have purchased a vehicle from them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Fair, Quick, & Easy

5.0
by Andydee388 on May 25, 2019

Great prices and very helpful service. They were honest and made it painless. I got a perfect car for my situation. After a while of searching I felt good about the deal I got and was pleased with the every part of this experience. Certainly will return.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Truthfully impressed

5.0
by Brinna10 on Apr 13, 2019

I was blown away at the dedication from the entire rich team, going out of their way for me to get the perfect car! Not only did they go out of their way but they made sure I got a manageable vehicle for hauling my kids as well, I would definitely recommend this place and I’m glad I got my very first car here!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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