Hours of Operation
Cars on the lot
nice people extremely terrible vehicles
Just bought an 07 explorer and they firstly charged way too much for the vehicle in the condition it was in and once I had a mechanic look at it it was worse than I had initially thought. The computer died not to mention a cracked windshield. The other cars I tried looking at in my price range did not even start from the expeditions to a minivan. The man I did business with was nice enough yet the owner himself could not even be bothered to look after the cars on the lot stay far away from them
Honest and reliable, you're in good hands!
It's been our second car with Regan Motors and we already recommended him to a friend who bought also a car there. Mr. Regan and his team are very honest and they always keep their word. Hard to find nowadays in this car dealer jungle out there.
Showed respect for a customer by fixing car issues
Purchased a used car. It had issues before and after purchase, but the owner stepped up and sent car to his mechanic. I recommend their mechanic, CJP Auto Repair in Thousand Oaks - Justin and Chris. They thoroughly addressed my car issues and communicated their findings quickly. All were addressed and they assured me my purchase was a good one. Regan Motors, Troy, Antonio and Jimmy made a bad situation better. They paid the $170 in needed repairs and now I feel better. I would recommend them to others, but always be proactive in your purchase. Check everything in the car- lights, A/C, locks, seatbelts, brakes, wipers...before you buy.
If you want a hassle free dealer go to regans!!
Went to regans and left with a nice bmw in less than 1 1/5. Great service fast service very happy with my purchase. Thanks Gre
A lack of any customer service
I was looking into an SUV here. It turned into one xxxx of a disappointment. First I get to this place and NO ONE is there. The door is unlocked, but no staff are there. After about 15min of waiting for someone who doesn't work there, but is a friend of the people that run the place, helps us out. This Transitions into a 20min wait looking for the keys to the car I was trying to look at. The key is nowhere to be found. I will state that one more time. They did not have keys to a car on their lot. After that 20min point, someone that works that got in and looked around himself. Still could not find the keys. He calls everyone and it turns out someone had taken the keys off-site. It would be a 20min wait more before we would be able to see the keys. Its late at this point. I will not be able to bring it to a shop for inspection. This is a USED car. You need to run an inspection before buying. I tell them "look it's late. We will return not next day but the day after to take a look at this car." They were cool with that. Now we get to that day after, the day I am writing this review. They sold the car from under me. Do not go to this place to buy a car. If my experience says anything. They are unprofessional and will only waste your time.
The best experience.
This is my second purchase from Regan in the last 4 years. The best service I've ever experienced. The first was a Jeep Cherokee for myself that is going on 228,000 miles and now a car for my wife. Thanks again guys!!!
Great place fair prices
Love this place I never have issues with the car I bought and the one thing in the beginning mediately took care of it ... definitely a family orientated dealership
Not happy with car
I bought a 2005 Chrysler seebring from the get go something was wrong with the car. The cluster was burned out so I had no lights inside at night . My car overheated I didn't know it until the alarm with off due to not being able to see the temperature gages. Mr Regan did say he would work with me in getting it fix, but before I could get this done the car was back in the shop again. I couldn't drive down the street without the car over heating and a knocking noise. My mechanic informed the motor is going out and not to drive it. I have sent numerous emails to Mr Regan to see if we could come up with a solution that both of us would be happy with. He has never contacted me back. I just want this resolved so I have a car . My mechanic will back me up on this. My mechanic will write a letter if needed
Never received my spare key
Came all the way from Anaheim to purchase the silver ls400 they had for sale. Made the purchase because I went in and knew exactly what I wanted. The salesman Richard, if I'm not mistaken, told me he would email me the spare key once the check from the bank was processed. It's been over 6 months since that purchase was made and I still have not received my spare key. I also had a major issue with the woman who dealt with customer service in regards to the registration process. She was by far the most rude customer service rep I have ever dealt with in my life, almost unbelievable. I hope I get my spare key soon since Richard told me he would send it after the check was processed. My name is Ismael and you can contact me by email.
Buyer beware! Regan knew problems with electrical. The key faub wouldn't work. Security issue! Claims would help find someone but didn't. Regan knew problems with brakes, alignment, tires. Knew problems with paint. I purchased during rain storms. Females bring someone who knows cars .