Red McCombs Hyundai Northwest

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–8:00pm
Sunday
Closed

Cars on the lot

84 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Red McCombs Hyundai Northwest are from Cars.com and DealerRater.com

460 reviews

Horrible Service Experience

1.0
by Janet Connell on Oct 15, 2019

Service ruined our custom wrapped calipers and scratched our custom painted rim in the process of servicing the car, which was in pristine condition when brought in. Not bad enough, the Service rep and then service manager, Patrick argued non-stop with us speaking in a manner that was close to threatening tone. This was by far the worst experience I have ever had with a Ford dealership service. The service manager tried to bully us into believing the wrap had been ruined from the heat coming off of the car prior to bringing it in for service. He clearly knew nothing about custom wrap. We should have been notified that this work at this service location could ruin the wrap and scratch the rims, but no such information was provided. I have reported this to Ford Motor Company as a formal complaint against this dealership's customer service service department. We do have proof that this custom wrap can withstand a very high heat without damage. We have driven this beautifully custom designed car for over four years in Texas with NO damage to the wraps. Patrick talked over us, would not listen, talked down to us, argued with us, lied to us, and generally caused us to definitely loose trust in Ford Service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Honest, up front pricing, and the lowest around to beat!

5.0
by Gene H. on Aug 14, 2019

I spent over a week contacting Hyundai dealerships in the San Antonio, Austin, Dallas/Ft Worth, and Houston markets, asking for their best offer and a detailed pricing sheet explaining the costs. My experience with this dealership was stellar from the first email to the final walk out the door with the keys. The salesperson sent me what I asked for first, and the pricing was so reasonable that they ended up beating everyone else out in the end, I was almost astonished that there was no more haggling to work through once we sat down to discuss. Thank you for making my purchase an enjoyable experience, I will make sure to point people in your direction if they are in the same market.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Small in size, large on service

5.0
by Debi on Jul 22, 2019

This is the second vehicle we have purchased from Red McComb's Northwest. We love our 2013 Sonata Ltd. It was our first dealing with the Hyundai brand and we are hooked. Added bonus was the service from Eddie & Gonzo in the service dept over the 7 years we owned that vehicle. Let's face it, once you drive off the lot, service/maintenance becomes a large part of vehicle ownership. We decided to purchase a 2019 Tucson Sport. Little did we know when we inquired about the vehicle it was our sales rep Jordan's first day, He handled every question we had seemlessly and didn't play games when it came to pricing. We asked him for a final price and that is what he did. From start to finish he handled all our needs/questions like a pro. He demonstrated superb customer service skills. He even pumped gas in a severe thunderstorm so as not to make us wait to be on our way. This dealership is small in size compared to many in TX, but the service in sales & service depts is well above other experiences we have encountered. I can highly recommend the Hyundai brand and this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

GENERAL MANAGER

5.0
by Elvira Perez on May 30, 2019

I have bought two vehicles from Red Mcombs by the best car salesman Paul Flores. Hands down I would recommend his impeccable choice for your needs. I have never been more impressed with the service and attention provided by Paul. He's a natural at finding the perfect fit for you. And if that wasn't enough, he makes sure i tend to my vehicles services. I highly recommend a Hyundai from Red Mccombs Northwest from Paul Flores.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Good sales, bad finance, ugly management

1.6
by Jason M Waltz on Apr 18, 2019

50 years, 20+ car purchases or leases, and this is the worst dealership experience ever. Salesman himself was fine, no complaints with him - it's the finance and management you should beware. Zero customer service, zero initiated communication unless they want something and even if they've said they'd call, and zero ownership of their internal issues. Apparently they are not interested in putting the customer first - if they were they'd own up to taking 40 days to payoff a trade-in and causing all sorts of additional financial stress and forcing us to cover their errors. I thought Red McCombs was above the infamous dealer failure to payoff a trade-in scam.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

DO NOT COME HERE !!!!!!!

1.0
by MELANIE TREVINO on Feb 20, 2019

LEFT CAR IN SHOP FOR REPAIR. FRANCO CALLED AND TOLD US WHAT THE PROBLEM WAS. THEN CALLED AGAIN A WEEK LATER AND TOLD US AGAIN WHAT THE PROBLEM WAS. WE ALREADY NOW !!!!!! YOU TOLD US THAT A WEEK AGO. NOW FIX IT !!!!!!! THREE WEEKS LATER AND ITS STILL THERE. NO COMMUNICATION. NO ANSWER. NO REPLY BACK. I WILL NEVER COME HERE AGAIN !!!!!! HORRIBLE PLACE !!!!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Retired Military

5.0
by Rick on Oct 26, 2018

Eddie, the service manager has taken care of my 2015 Genesis since 2015. His attitude & curtesy is always positive. He always makes sure my Genesis is completely serviced before I leave.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rick! Thanks for the awesome 5-star review! Please let us know if there's anything we can help you with.

They will fix problems

4.0
by Derrick Phillips on Sep 14, 2018

Had a disagreement over services requested and services approved, we did come to an amicable compromise. Vehicle works better than before and the technicians are honest.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Derrick, thank you so much for your feedback! We're glad we were able to get your vehicle fixed and ready to go. Please let us know if there's anything we can improve or if there's anything else we can help you with.

2018 Hyundai Sonata

4.8
by Christine King on Mar 23, 2018

Love my new Sonata. Chris Posada did an excellent job helping me find the perfect car. I will definitely be sending my granddaughter here to purchase her first vehicle!

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Christine for taking the time to review our sales professional, Chris Posada. We're so glad we could find the right vehicle for you. Let us know if there's anything else we can help you with.

Great Service

4.0
by Karel Rodriguez on Mar 23, 2018

Bought a 2017 Elantra Limited from Chris Posada. It was the fasted and best experience I have ever had buying a car. If you are looking to buy a new car go to RedMcCombs Hyundai and ask for Chris!

Customer service 5.0 Buying process 5.0 Overall facilities 1.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much Karel for the great review! We're so glad we could help you find the right vehicle. Please let us know if there's anything else we can help you with.

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