Ray Skillman Northeast Mazda

4.8

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00am
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Ryan Gagen headshot

Ryan Gagen

Sales Manager (28 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years
Alexsandra Flores headshot

Alexsandra Flores

Team Lead (4 Reviews)
Dealer Experience 3 years
Mark  Galyan headshot

Mark Galyan

General Manager (2 Reviews)
Dealer Experience 32 years
Dealership Experience 3 years

Cars on the lot

112 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Ray Skillman Northeast Mazda are from Cars.com and DealerRater.com

733 reviews

Nice people

5.0
by Lorraine on Mar 31, 2022

The attitudes everyone seemed kind and caring I felt that they genuinely wanted me to get the best rates. It did take my credit score down by running my credit that many times through different lenders but however I am satisfied with the rate that I was received

Customer service 5.0 Buying process 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Lorraine, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! - The Ray Skillman Northeast Mazda Team

General service center

5.0
by Donnella on Mar 22, 2022

I liked the videos and that they explained things to me so I could understand the plan and what was wrong.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. - The Ray Skillman Northeast Mazda Team

Mazda CX-9 service

5.0
by Nicole on Mar 22, 2022

I was absolutely impressed with the technical video provided regarding my vehicle. I felt as if I were in the service department. The summary text with the costs of recommended services was great. Thank you for implementing that service

Customer service 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate your input, Nicole. We're glad to hear that you are consistently impressed with the service we offer here at Ray Skillman Northeast Mazda. If there is anything more we can do for you please come back and see us any time! Take care! - The Ray Skillman Northeast Mazda Team

Great service and the repairs are great too!

5.0
by Brad on Mar 22, 2022

I was kept informed of the progress on my vehicle which was very helpful. Also, a courtesy vehicle was made available which really helped as my vehicle was in the shop for several days. Additionally, another dealership was involved in paying for some of the repair. The team handled that detail with excellence! I also had to travel out of town before the work was done, and it was easy for my wife to step in and finish the transaction. Thank you for such a pleasant experience!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. - The Ray Skillman Northeast Mazda Team

GREAT SERVICE

5.0
by Steven on Mar 16, 2022

EASY AND SMOOTH TRANSACTION THE SERVICE DEPARTMENT IS ONE OF THE NICESS IVE EVER BEEN IN THE THE EMPLOYEES ARE GREAT PEOPLE TO WORK WITH

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. - The Ray Skillman Northeast Mazda Team

Warren Good

5.0
by Warren on Mar 15, 2022

Your place is very clean and organized. The people who work there are prompt, pleasant and good at what they do. The video of the actual service done to the car was exceptionally good. The guy who did the video will soon be hired for commercial TV.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to share your feedback with us, Warren. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. - The Ray Skillman Northeast Mazda Team

Oil Change

5.0
by Michael on Mar 15, 2022

The mechanic was very informative in the video explaining what was needed. He did not try to sell anything that was not needed.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. - The Ray Skillman Northeast Mazda Team

Great Service

5.0
by John on Mar 09, 2022

I like how a email is sent to you from your technician about your car. Customer was excellent and like the new set up.

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for reaching out John! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. - The Ray Skillman Northeast Mazda Team

Awesome Service Team

5.0
by Patsy on Mar 08, 2022

I thought I made an appointment online but when I showed up I wasn’t scheduled the service advisor told me they could work me in but it would be a 2 hr wait. I agreed to stay and only waited about 30-40 mins to my surprise! They got me in and out so fast!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate your input, Patsy. We're glad to hear that you are consistently impressed with the service we offer here at Ray Skillman Northeast Mazda. If there is anything more we can do for you please come back and see us any time! Take care! - The Ray Skillman Northeast Mazda Team

Great customer service, decrease wait times

4.0
by Stefanie on Mar 08, 2022

Everyone was very patient with me as I searched for a new vehicle with specific features. Wait time after selecting vehicle was too long for a previous buyer. I arrived at the dealership at 10 , selected vehicle by noon but didn’t leave until 3:30.

Customer service 5.0 Buying process 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
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