Randy Marion's Sav-A-Lot

4.3

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

184 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Randy Marion's Sav-A-Lot are from Cars.com and DealerRater.com

32 reviews

HORRIBLE!!!

1.0
by Jordan Waycaster on Aug 14, 2020

I had round after round of BAD, BAD, situations with this dealership. Bought a car with the promise to fix a problem that was evident. I BOUGHT BUMPER TO BUMPER COVERAGE!!!!! Took WEEKS for them to schedule the appointment but in the mean time, my vehicle got worse and worse and showed even more problems. They ended up taking my vehicle TWICE.. Once with no rental provided (I live two hours away). David smith took care of the first time they picked up the vehicle to “fix it”.. during the time they had it, David called me a liar, screamed at me, drug me around like a rag doll and still didn’t even attempt to fix the problem that was first found and agreed to be fixed!! The same day I got it back, I let them know the exact problems were still very much there and not fixed at all. David proceeded to text me ABOUT ME! thinking he was texting someone else!! They eventually (under protest) agreed to get the vehicle back and try to fix it again. I work every single day so I asked i was told that someone else could drop my vehicle off and pick up the rental. On MONDAY, My grandfather took my vehicle down for the exchange where he was taken to FOUR different rental companies who all refused to rent! David smith got in my grandfathers face and yelled, stomped around the office and tried everything in his power to avoid a rental and getting my vehicle to be fixed! I stated OVER AND OVER that if I got a rental, it had to be big enough for me to be able to have my children and their car seats. Eventually I was given a 2002 Toyota that was nasty, smelled like smoke, shook like a leaf and wasn’t even big enough for me to travel with my own children! ON FRIDAY, I was told my vehicle was fixed and ready to go! Then I received a call saying that there was ABSOLUTELY nothing found wrong with my vehicle! EVEN AFTER THE ORIGINAL PROBLEM HAD NEVER BEEN FIXED!!!!!! They blamed it on my vehicle not being brand new.. They offered to trade me out of my vehicle.. For a vehicle A year OLDER than mine. I found another vehicle at another Randy Marion that I wanted to try and trade for. They first said that it was impossible to move a vehicle for trade from one Randy Marion to another. I called the other Randy Marion and they told me that it was actually pretty popular to move vehicles between the Randy Marion Dealerships for trade. Called back and was again drug around, called a liar, Jordan even went as far as to say I was lucky to have the things I do because of my finances!!!! At the end of this day I ended up calling Randy Marions Secretary for the THIRD time and trying to get help. I called Randy Marion In Hickory back and told them I had contacted my lawyer and he had advised me to get my vehicle back and we would start the process of legally holding them responsible for breaking contract.. We are in the beginning stages of this, now. AND I STILL HAVENT HEARD FROM ANY TYPE OF AUTHORITY! So PLEASE save your time and MONEY!!!! Stay away!!!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

2018 Ford F150 EcoBoost

5.0
by Greg T on Jun 18, 2020

Need to buy a vehicle... go see Yonga at Randy Marion Sav A Lot in Hickory! Excellent service, friendly staff, great buying experience! I would definitely buy from them again!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

LEMON CENTRAL

1.0
by RotaTechInc on Apr 23, 2020

We recently purchased a vehicle from this dealer within the past month. When we noticed a major oil leakage issue, we called several of the previous repair centers that were listed on the CarFax report. The last service center mentioned that the vehicle was leaking oil during the 3rd individual's ownership period. They mentioned that this repair would be a $1,900 repair. All vehicles sold by Randy Marion undergo an "inspection" prior to sale, however, they failed to mention this issue to us at the time of purchase. An issue this major would have been noticed by the dealership. When we confronted the dealership about this issue and asked for an amicable resolution, we were told in no polite terms that we would not be helped at all. Unless you want to buy a lemon vehicle, do NOT buy from this dealership. No accountability at all even though this was clearly their issue.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate you taking the time to share your story and we are sorry to hear that you didn't find your experience with us to be a positive one. This review has been sent to the appropriate managers for further review and contact.

Volvo S60

5.0
by Kohnens on Apr 22, 2020

We bought the Volvo today from with the awesome help from Billy Wilfong. He was very patient with me showing me half the lot and letting me test drive as many vehicles as I wanted. I'll definitely be back for my next car and would recommend you guys all day long. Thanks for everything!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

2013 mustang

5.0
by Blane hartness on Feb 01, 2020

The salesman that helped me out was jordan bolick. He was very friendly and very diligent with the whole process. I would buy from randy marion in hickory again.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

President

5.0
by Eddie on Nov 01, 2019

Just traded for a 2019 Denali and had a great experience. I received a fair trade in value and the Salesman I used, Jordan Bolick , was excellent and I would highly recommend !

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Toyota

4.5
by Hope Patterson on Oct 08, 2019

Yonga Westphal was an absolute delight and very knowledgeable! She greeted us politely and helped look for the perfect car! Thank you so much Yonga!!!!

Customer service 5.0 Buying process 4.0 Quality of repair 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

David Wilson

5.0
by Mika Hayes on Sep 07, 2019

My fiancé and I went in today to finance our first car. The experience was awesome and David made sure to answer all of our question. 5/5 completely recommend!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Most likely the best service you can ever expect!!

5.0
by Michael Travis Blanton on Aug 16, 2019

So today I decided that I needed a new Truck for my company. As a small business owner I have had to make some sacrifices over the past several years to get my company up and going. As an owner of a service company, I understand how important good customer service is. At Randy Marion Sav-A-lot that is exactly what you will receive. I called ahead already with a finance company in hand, and was greeted with the most laid back sales manager (Dave) I have ever spoken too. I decided to go and check out 2 of the trucks they had on the lot and too my surprise was greeted by a sales person ( Travis) who was also laid back. Now pulling into a used car lot, and coming from a family of dealers I didnt expect them to be this genuine. I told him the only two vehicles that I wanted to see and again to my surprise, my first choice was actually being detailed. I was allowed to go back and introduced to the service person who actually walked me through what he found while checking out the vehicle (nothing wrong with it at all, but he did say he wouldn't let me drive the vehicle off the lot until it was spotless). Now at this point I was blown away , Dave (who didnt have to even talk to me, left his office and introduced himself to me) assured me that all of the information I had requested had been forwarded to the finance company while I was travelling at my request. We then began the paperwork after I test drove the trucks during which I received a call from the finance company. The finance company had played with the numbers and came out with a horrible payment plan. Travis then left the room without saying a word while I continued to speak to Dave, and began a conversation with the finance manager. While Travis didnt know I could actually hear the conversation. Travis started telling his finance manager my story. And closed by saying, look he needs this truck there has to be something we can do to help him. Right there, I found my new dealer. Now be mindful, until he reads this, he probably still isnt aware I heard this. Travis then walked back up to me and began explaining percentages and how the numbers didnt add up to him and his team. He then explained he was working on something and asked me to hang out for a bit. He and his team then spent 5 hours, working on getting me approved through the best lender they possibly could at a rate over a hundred dollars cheaper per month than what i expected to pay anyway. IF you need a great used car or truck go see Travis and Dave. I drove my new truck home today.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Enjoyed my shopping experience.

5.0
by Tracy Fredell on Jun 13, 2019

Mr. Scott Mitchell was the best Sale person to work with He was under stand and work with me. he explained the loan process and we discussed what i was looking for in a car/SUV. He was the BEST

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
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