Principle Volvo Cars San Antonio

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

227 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Principle Volvo Cars San Antonio are from Cars.com and DealerRater.com

1675 reviews

This is a first class dealership. We just purchased a...

5.0
by JNelly on Jan 05, 2022

This is a first class dealership. We just purchased a 2022 Volvo XC90 Inscription. It was a comfortable process, with no high pressure sales or extras pushed from the Finance Department. I highly recommend Jeremy Meurin (Finance Manager) and Cameron Haynes (Sales). Overall, I don't think we could have had a smoother transaction. A+

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Here I sit at Principle Volvo. Waiting for my ride back....

1.0
by No Principles at Principle Volvo on Dec 04, 2021

Here I sit at Principle Volvo. Waiting for my ride back. Had to call my ride and tell them to turn around to come get me. Drove two hours down from Austin and now will be driving back two hours to Austin....without purchasing a vehicle from them. I did get a bottle of water. And the bathroom was clean. Ricco (sales person) was responsive to my questions prior to coming down. Also discovered the same day that I was coming down that the back bumper had a couple of circular indentations from when it backed into something. I could live with that. No offer to discount anything because of the damage. I accepted that. At least I was told before coming down. Unfortunately there are a number of paint issues that were apparently not discovered until I came down here. Once again, four hours of time that could have been better spent on almost anything else you can think of...if only the car dealership that is selling the car could have brought forward that information before I wasted my time. I highly recommend you get triple confirmation on the condition of the vehicle before wasting your time. Buyer beware. There was a big scratch on the hood that was brought forward that they did address. So I applaud them for that. Yes Covid, yes used cars are selling fast, etc....they don't negotiate much on pricing, but that is their prerogative. So please go in knowing that. The 'Manager'...Mark. A little gruff. Not the personable type. He was brought out to look at the car. He basically asked me what the situation was. I told him to ask Ricco what the situation was. That's not my job. He said, 'We already discounted it'. Yep, that is true, before you showed me at the last minute that something had eaten through the paint. I told him I would pass then as they offered nothing to make this fair. He walked away. I then used the bathroom and they asked to speak with me again. They offered $500 off. That was nice, but I told them I have no idea how much it would cost to repaint the issue areas. They said they don't have anyone to evaluate the estimated cost to do the work. I am confused as this is a car dealership and they do this for a living and have a lot more resources, people, a repair shop and vehicle understanding than I do on this stuff. I offered to let me take the vehicle and have them pick a spot for me to get the vehicle fixed. They said no. Which leads me to believe that this is more than a $500 repair. Well...not an enjoyable way to spend a Friday, but it is what it is. I will not be purchasing from here. I wish you better luck than what I went through.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Make sure you get the condition of the car before

1.0
by Jonathan on Dec 03, 2021

Here I sit at Principle Volvo. Waiting for my ride back. Had to call my ride and tell them to turn around to come get me. Drove two hours down from Austin and now will be driving back two hours to Austin….without purchasing a vehicle from them. I did get a bottle of water. And the bathroom was clean. Ricco (sales person) was responsive to my questions prior to coming down. Also discovered that the back bumper had a couple of circular indentations from when it backed into something. I could live with that. No offer to discount anything because of the damage. I accepted that. Unfortunately there are a number of paint issues that were not discovered until I came down here. Once again, four hours of time that could have been better spent on almost anything else you can think of…if only the car dealership that is selling the car could have brought forward that information before I wasted my time. I highly recommend you get triple confirmation on the condition of the vehicle before wasting your time. Buyer beware. There was a big scratch on the hood that was brought forward that they did address. So I applaud them for that. Yes Covid, yes used cars are selling fast, etc….they don’t negotiate much on pricing, but that is their prerogative. So please go in knowing that. The ‘Manager’…Mark. A little gruff. Not the personable type. He was brought out to look at the car. He basically asked me what the situation was. I told him to ask Ricco what the situation was. That’s not my job. He said, ‘We already discounted it’. Yep, that is true, before you showed me at the last minute that something had eaten through the paint. I told him I would pass then as they offered nothing to make this fair. He walked away. I then used the bathroom and they asked to speak with me again. They offered $500 off. That was nice, but I told them I have no idea how much it would cost to repaint the issue areas. They said they don’t have anyone to evaluate the estimated cost to do the work. I am confused as this is a car dealership and they do this for a living and have a lot more resources, people, a repair shop and vehicle understanding than I do on this stuff. I offered to let me take the vehicle and have them pick a spot for me to get the vehicle fixed. They said no. Which leads me to believe that this is more than a $500 repair. Well…not an enjoyable way to spend a Friday, but it is what it is. I will not be purchasing from here. I wish you better luck than what I went through.

Customer service 2.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Executive Services

5.0
by Numenee Barclay on Nov 06, 2021

My service advisor David Collins was very helpful, he made sure to have a loaner vehicle ready for me when I dropped my vehicle off for service. I really appreciate the executive service and attentiveness he provided. Thank you very much David!!!!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Ricco was great!! Very knowledgeable! He gave us lots of...

5.0
by kristenmoore2009 on Nov 02, 2021

Ricco was great!! Very knowledgeable! He gave us lots of information and helped guide us to the right car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I was interested in purchasing a used xc60 with a listed...

1.5
by BRETT THOMPSON on Apr 28, 2021

I was interested in purchasing a used xc60 with a listed price 21968 and was told it was required to purchase an extended certification warranty extension for $3995 in order to purchase it. Beware buying from them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Just bought a Xc90 from Principle. My sales person, Mari...

5.0
by Kyle Beck on Apr 05, 2021

Just bought a Xc90 from Principle. My sales person, Mari Tjoerhom, and dealership manager, Mark Smith, were very professional! Made the whole buying experience enjoyable!

Overall experience 5.0 Does recommend this dealer.

Five Star Service

5.0
by LMH on Mar 02, 2021

The only thing that would make it nicer while waiting would be some tv entertainment, just for brain candy. I have really enjoyed my suv, with the only negative being the lack of AM radio selection.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I had a fantastic experience buying a used car from Volvo...

5.0
by carleybrookes on Sep 16, 2020

I had a fantastic experience buying a used car from Volvo of San Antonio! Rey Aguilar was the best salesperson, hands down. I never had to go to the dealership and he brought the car to my house! Rey was personable, prompt and professional. Would definitely buy there again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent service

5.0
by VPro on Sep 03, 2020

Daniel was professional and courteous! Thank you for servicing my car. We always have a great experience when going in to service our Volvo. We have been going there for over 4 years.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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