Prestige Lexus of Ramsey

4.8

Hours of Operation

Service
Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

137 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Prestige Lexus of Ramsey are from Cars.com and DealerRater.com

2687 reviews

Great Service

5.0
by vijay_bhavnani on Mar 25, 2020

Great Service and very polite & professional staff. Car was picked up very punctually and delivered back close to the time that was promised. Good job!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! It was our pleasure to work with you here at Prestige Lexus of Ramsey. If you ever need anything else, don't hesitate to come back and see us again!

Michael was very patient and gave me a tutorial on radio...

5.0
by Janet spreen on Jan 25, 2020

Michael was very patient and gave me a tutorial on radio presets. Very nice person who didn’t rush me. Made waiting for service a good experience. Thx

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Janet, thanks so much for taking the time to write a review of Prestige Lexus of Ramsey. We strive to make every visit a positive experience and we are happy that came true for you!

10,000 Service & Maintenance

5.0
by ronporto on Jan 25, 2020

Great Service provided by Prestige Lexus of Ramsey. Friendly and professional staff and the entire experience was quick and efficient. Great experience the minute I pulled by car into the service area.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for taking the time to write us a review! At Prestige Lexus of Ramsey, we strive to provide exceptional customer service and its great to know we hit the mark!

Unbelievably helpful and accommodating! Will definitely...

5.0
by mbcarter74 on Jan 18, 2020

Unbelievably helpful and accommodating! Will definitely be back when my car needs service. Could not have been better. Thank you for your help. Loaner car made life easier.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

For you to say that your recent service visit "could not have been better" makes our day! Thank you so much for the rave review. We look forward to assisting you next time at Prestige Lexus of Ramsey.

Michael Zearfaus was my service representative,

4.8
by SHABBIR Hasan on Jan 17, 2020

Michael, was excellent in answering and resolving my questions. I was satisfied by his response and his conduct and the time frame it was handled.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! We are happy to hear that Michael and our team at Prestige Lexus of Ramsey were able to resolve your questions and help you out. We will be sure to let Michael know that you enjoyed working with him!

Pleasure to deal with!

4.4
by joeey on Jan 10, 2020

I have been a customer of Prestige Lexus for eight years and been a part of purchasing or leasing at least 7 vehicles. Always a smooth transaction, and I have always had my vehicles serviced at the dealership , if there ever was a problem it was corrected and service does everything possible to meet the customers needs. Jorge is an asset to the service dept and always takes the extra step to meet my needs, he is a pleasure to deal with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! We are so grateful to have you as a longtime customer here at Prestige Lexus of Ramsey. We will certainly let Jorge know that you appreciate him!

Maintenance Service

5.0
by Timiqua on Jan 09, 2020

Prestige has the best Customer Service and Sales Employees! I've had a valued relationship with Prestige since 2007 and will never change dealers or brand!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We can't thank you enough for trusting us with your business for over a decade - wow! We are honored to have you as part of the Prestige Lexus of Ramsey family. Have a wonderful weekend!

Kim T. is excellent, was patient to let us test drive 2...

5.0
by james on Jan 01, 2020

5 star all the way to Kim and I’ll sure be sending more referrals to this location! Kim T. is excellent, was patient to let us test drive 2 RX, answered questions about the vehicle conditions / features / capabilities, she was straight forward without bluffing. We were able to negotiate a year end offer for one of them. This is a nice dealership location with ample parking, and green lawn right outside the front. On a genuine note, there was not a lot of room in the negotiation but I still credited Kim for going above and beyond all options to meet our expectations.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

James, thank you for the review! We are so happy to hear that you enjoyed working with Kim and our team at Prestige Lexus of Ramsey. We will be sure to let Kim know that you appreciate her help!

Hi - after taking delivery of my L/Certified vehicle, I've noticed there is a chip on the windshield that is blocking driver's vision, particularly at night time I cannot look straight on the road which is quite dangerous. I only test drive it in the noon time so the issue never surfaced itself, and I didn't take the car home until after the next day time. I've had high expectation of this vehicle because I paid extra for the CPO, I understand human errors do get made and perhaps this was an oversight during the 161 point inspection process by your technician because the chip was so small? If it wasn't for vision blocking I'd probably not bother to turn it in, as I am physically quite far from your shop. Lexus Corporation advised me to contact you to see if a remedy can be reached. Please give me a call, I am happy to discuss this matter further, and thanks!

James - I will look up your information and try to get in touch regarding the chip in your windshield. You are also free to call me on my direct line. Thank you, Jeff Miller - General Sales Manager - 201-258-6152

Jeff - I have left you a VM mid-week, I had to educate myself to find out that it is probably a less severe "pit" rather than a "chip", nevertheless you can disregard my concern for now.

Friendliness and flexibility in service arrangement

5.0
by yyoon on Dec 24, 2019

Jorge Reinoso was so kind to explain and offer an apology that a wrong part was delivered on the promised day. He quickly arranged a loaner car and expedited correct part delivery. I was able to pick up my car fixed on the same day without any hassle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are glad that Jorge could assist here and ensure that your repairs were completed in a timely manner. Thank you so much for sharing this feedback! For all your future auto service needs, the Prestige Lexus of Ramsey team will be here to help.

Good Service

5.0
by irishguy on Dec 24, 2019

Jorge was very pleasant to work with. He got us in and out in a very reasonable period of time . The car attendants were very pleasant and efficient .

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Perfect! Thank you so much for bringing your car to Prestige Lexus of Ramsey. For all your future auto service needs, we will be here to help.

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