Prestige Lexus of Ramsey

4.8

Hours of Operation

Service
Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

219 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Prestige Lexus of Ramsey are from Cars.com and DealerRater.com

2679 reviews

Friendliness and flexibility in service arrangement

5.0
by yyoon on Dec 24, 2019

Jorge Reinoso was so kind to explain and offer an apology that a wrong part was delivered on the promised day. He quickly arranged a loaner car and expedited correct part delivery. I was able to pick up my car fixed on the same day without any hassle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are glad that Jorge could assist here and ensure that your repairs were completed in a timely manner. Thank you so much for sharing this feedback! For all your future auto service needs, the Prestige Lexus of Ramsey team will be here to help.

Good Service

5.0
by irishguy on Dec 24, 2019

Jorge was very pleasant to work with. He got us in and out in a very reasonable period of time . The car attendants were very pleasant and efficient .

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Perfect! Thank you so much for bringing your car to Prestige Lexus of Ramsey. For all your future auto service needs, we will be here to help.

michael was excellent to deal with, answered all questions

5.0
by appaluccio7 on Dec 09, 2019

as always courteous and professional. i would recommend Prestige to everyone.they answerd all questions and made recommendations for the future. everyone was friendly and welcoming.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your glowing review! We are happy to have you as a customer and appreciate you choosing Prestige Lexus of Ramsey!

Excellent service Michael Zearfaus was great

4.8
by lexus on Dec 06, 2019

I had great experience with service Michael, Joe, Jorge everyone there was a real PRO they couldn't be more helpful & polite to work with, I should know this is my 3rd lexus. Your service guys Adam & Jack are excellent. I would recommend your dealer to everyone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind review! We are so grateful to hear that we lived up to our service standard here at Prestige Lexus of Ramsey. Michael, Joe, Jorge, Adam, and Jack are all fantastic, and we will be sure to share your recommendation with all of them. We are looking forward to seeing you again!

Not Honoring warranty

2.4
by David W on Dec 06, 2019

Too bad it's not possible to give this Lexus dealer less then one star. Purchased a used GMC vehicle from them on 10/31/19 with a written agreement the at the manufactures warranty was good through February 2020. Took the car in for a warranty repair and was notified by the GMC dealer (Lexus of Ramsey tried to repair and failed ) and was told the warranty had expired. Placed a total of eight calls to lexus starting on 11/6/19 at 12:02 pm and my eighth call was at 3:04 pm on December 8th. Everyone was very nice and polite, but no action was taken and the problem was not resolved. Please, if you expect any sort of post sale service - find another dealer

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

David - It sounds like there must have been a miscommunication about your warranty and I sincerely apologize for that. Customer service is our priority and I would like to get the details about this situation to see if there is anything I can do to help. I'm going to look for your contact information, but don't hesitate to reach out to me directly. Thank you, Jeff Miller - General Sales Manager - 201-258-6152

Friendly Service

5.0
by cynthiamarie3 on Dec 06, 2019

Thank you Jorge Reinoso for great service! Friendly and very helpful! Even the guys who pulled my car up were so nice and helpful-thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are so happy to hear that Jorge took good care of you! Thanks for the review! Providing excellent customer service is our highest priority here at Prestige Lexus of Ramsey, and we couldn't be more proud to hear that we earned 5 stars from you. We will be sure to let Jorge know that you appreciated his help!

Very courteous and professional service

4.8
by Syed on Nov 29, 2019

Had a 10 K appointment and had excellent overall experience. Overall experience from valet to reception to service agent was great. I would highly recommend them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Syed - We are delighted to earn your recommendation! Thanks so much for coming to Prestige Lexus of Ramsey for your auto service needs. Safe driving.

A great dealership

5.0
by Peter on Nov 17, 2019

After 3 weeks of dealing with some of the most unscrupulous people on Earth at various used by car lots in NJ, I thankfully found what I wanted at Prestige. My salesman,Justino, was patient, accommodating and completely professional. Their whole staff was very courteous. I was not buying a $40k Lexus but they treated me as if I was. I would highly recommend this dealership.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Peter - It's wonderful to hear that you received the five-star service you deserve at Prestige Lexus of Ramsey! We truly appreciate your feedback and recommendation. Thanks so much and safe driving in your new ride!

Very professional service, foccused all timecin the best...

4.0
by lic_Ramones on Nov 16, 2019

Very professional service, foccused all timecin the best solution for the customer, in a friendly and comfortable enviroment. All identified problems in my vehicle were fixed

Overall experience 4.0 Does recommend this dealer.
Dealer Responses

From the whole service team here at Prestige Lexus of Ramsey, thank you very much for your kind review! We appreciate you taking the time to let us know you had a good experience.

Michael Z. made my first experience with Lexus service...

5.0
by gc1225 on Nov 06, 2019

Michael Z. made my first experience with Lexus service such a pleasure. He answered all my questions and even got me quotes for the removable of a dent. Thank you Michael. Geraldine C

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Nothing makes us happier than hearing that our guests enjoy their visits to Prestige Lexus of Ramsey. Thank you so much for your business and kind review!

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