Prestige Lexus of Ramsey

Prestige Lexus in Ramsey, NJ is wonderful! I've had two Lexus vehicles that both have been so well taken care of at this dealership. John De Santis in Service is wonderful and takes the time to explain things thoroughly and makes sure your experience is pleasant. I recommend them highly.

Dealer Responses

We're grateful to have earned your business at Prestige Lexus of Ramsey! We're pleased to hear that John treated you to the outstanding service that we strive for. See you next time!

The entire experience with Prestige Lexus was pleasant. The scheduling was easy, they took my car in early and the service was professional and prompt. Every step was explained in detail. A great crew from the scheduler to the service corrodinator to the mechanic! Thanks!

Dealer Responses

Thank you for the 5-star review! We couldn't be happier to hear that you had a pleasant experience working with our team at Prestige Lexus of Ramsey. We look forward to your next visit!

Great Service and very polite & professional staff. Car was picked up very punctually and delivered back close to the time that was promised. Good job!!

Dealer Responses

Thank you for the review! It was our pleasure to work with you here at Prestige Lexus of Ramsey. If you ever need anything else, don't hesitate to come back and see us again!

Michael was very patient and gave me a tutorial on radio presets. Very nice person who didn’t rush me. Made waiting for service a good experience. Thx

Dealer Responses

Janet, thanks so much for taking the time to write a review of Prestige Lexus of Ramsey. We strive to make every visit a positive experience and we are happy that came true for you!

Great Service provided by Prestige Lexus of Ramsey. Friendly and professional staff and the entire experience was quick and efficient. Great experience the minute I pulled by car into the service area.

Dealer Responses

Thanks for taking the time to write us a review! At Prestige Lexus of Ramsey, we strive to provide exceptional customer service and its great to know we hit the mark!

Unbelievably helpful and accommodating! Will definitely be back when my car needs service. Could not have been better. Thank you for your help. Loaner car made life easier.

Dealer Responses

For you to say that your recent service visit "could not have been better" makes our day! Thank you so much for the rave review. We look forward to assisting you next time at Prestige Lexus of Ramsey.

Michael, was excellent in answering and resolving my questions. I was satisfied by his response and his conduct and the time frame it was handled.

Dealer Responses

Thank you for the review! We are happy to hear that Michael and our team at Prestige Lexus of Ramsey were able to resolve your questions and help you out. We will be sure to let Michael know that you enjoyed working with him!

I have been a customer of Prestige Lexus for eight years and been a part of purchasing or leasing at least 7 vehicles. Always a smooth transaction, and I have always had my vehicles serviced at the dealership , if there ever was a problem it was corrected and service does everything possible to meet the customers needs. Jorge is an asset to the service dept and always takes the extra step to meet my needs, he is a pleasure to deal with.

Dealer Responses

Thank you for the review! We are so grateful to have you as a longtime customer here at Prestige Lexus of Ramsey. We will certainly let Jorge know that you appreciate him!

Prestige has the best Customer Service and Sales Employees! I've had a valued relationship with Prestige since 2007 and will never change dealers or brand!

Dealer Responses

We can't thank you enough for trusting us with your business for over a decade - wow! We are honored to have you as part of the Prestige Lexus of Ramsey family. Have a wonderful weekend!

5 star all the way to Kim and I’ll sure be sending more referrals to this location! Kim T. is excellent, was patient to let us test drive 2 RX, answered questions about the vehicle conditions / features / capabilities, she was straight forward without bluffing. We were able to negotiate a year end offer for one of them. This is a nice dealership location with ample parking, and green lawn right outside the front. On a genuine note, there was not a lot of room in the negotiation but I still credited Kim for going above and beyond all options to meet our expectations.

Dealer Responses

James, thank you for the review! We are so happy to hear that you enjoyed working with Kim and our team at Prestige Lexus of Ramsey. We will be sure to let Kim know that you appreciate her help!

Hi - after taking delivery of my L/Certified vehicle, I've noticed there is a chip on the windshield that is blocking driver's vision, particularly at night time I cannot look straight on the road which is quite dangerous. I only test drive it in the noon time so the issue never surfaced itself, and I didn't take the car home until after the next day time. I've had high expectation of this vehicle because I paid extra for the CPO, I understand human errors do get made and perhaps this was an oversight during the 161 point inspection process by your technician because the chip was so small? If it wasn't for vision blocking I'd probably not bother to turn it in, as I am physically quite far from your shop. Lexus Corporation advised me to contact you to see if a remedy can be reached. Please give me a call, I am happy to discuss this matter further, and thanks!

James - I will look up your information and try to get in touch regarding the chip in your windshield. You are also free to call me on my direct line. Thank you, Jeff Miller - General Sales Manager - 201-258-6152

Jeff - I have left you a VM mid-week, I had to educate myself to find out that it is probably a less severe "pit" rather than a "chip", nevertheless you can disregard my concern for now.