Prestige Lexus of Ramsey

4.8

Hours of Operation

Service
Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

137 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Prestige Lexus of Ramsey are from Cars.com and DealerRater.com

2687 reviews

Great group of guys to deal with. So happy with our new...

5.0
by BK1 on Jan 06, 2021

Great group of guys to deal with. So happy with our new GX. Our Sales associate Rudy Trbovich was great. He was knowledgeable and helped us choose the best model to suit our needs. The General Sales Manager Jeffrey Miller was extremely nice and helpful. Will definitely recommend these guys to all my family and friends. Bassem

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Bassem, we can't thank you enough for your business and your recommendation of our team! We appreciate you highlighting the help you received from Rudy and Jeffrey in particular. Thank you and congratulations on your new Lexus GX! - Prestige Lexus of Ramsey Team

This dealership is the worst i have ever been to in my...

1.0
by Amani kfouf on Dec 30, 2020

This dealership is the worst i have ever been to in my life they gave me a stolen temporary plate and now i have to deal with the toll authority to fight tickets , when i bought my car i told them transfer plates because I already had my plates they went and got me knew plates and made me pay for them , no one answers the phone calls and no one knows anything will never buy a car from them again or recommend them to anyone.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Amani - It sounds like there may have been a miscommunication here concerning your plates, and I would be more than willing to speak with you directly to ensure we get this all sorted out. I sincerely apologize for the lack of follow-up on our end. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

This dealership is awful. Don't purchase from them....

1.0
by Sam on Dec 21, 2020

This dealership is awful. Don't purchase from them. When there is a problem they are no where to be found, do not respond to emails, phone calls. All they care about is the sale and then you are dead to them. Avoid them. There are other choices.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Sam - We truly value our customers and it's hard to hear that this hasn't come through in your experience. I'm so sorry for the trouble you had reaching someone to assist with your concerns. I would be glad to help here, but I won't be able to find your contact information without a last name. Please call me at your earliest convenience. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

Dishonest people

1.0
by Nurmamet Hemrayev on Oct 27, 2020

I had a very bad experience with Prestige Lexus of Ramsey. I talked to the sales person, Kim, over the phone about a car they had for sale. I am about 400 miles away from them, so I asked about every detail and they assured me the car was in perfect condition. I asked if it had any scratches that can’t be seen in pictures, she said ‘No, it is in a good condition, no scratches or any other problems.’ I believed her and they made me get an insurance and to pay a deposit before coming to their dealership. I drove 400 miles to come and find out the car wasn’t as described. It had a lot of scratches and when I showed her these problems, her manager said ‘It’s not a brand new car.’ When I wanted to negotiate, Kim said ‘You are stealing this car for this price already, we don’t negotiate. Whatever we told you over the phone, that is our final price.’ I asked to get a refund for the deposit i paid and was told it will be refunded the next business day. I left disappointed for the way they treat their customers. Two business days have passed and still didn’t get my deposit back. Also, I see they posted the same car for $1,500 cheaper than what they wanted to sell it to me. I ask you to stay away from these kind of dealers. Save your nerves and time and go do shopping somewhere else with people who deserve your money and give you better product and service.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Nurmamed - we strive to find the best option for guests and I apologize if we left the wrong impression. It is never our intention to be misleading and I am disappointed to hear that we weren't able to help you purchase a car. I'll speak with my team regarding the details of your refund. In the meantime, would you please give me a call so we can discuss your concerns further? Thank you. Jeff Miller - General Sales Manager - 551-777-5372

Dr. Irina

4.7
by Irina on Oct 14, 2020

This is our 3rd time purchasing or leasing from Prestige Lexus in Ramsey and it because we had a great experience there. This time it wasn’t big difference except low options of new cars choice. Thanks Rudy Trbovich for his professionalism, warm and accommodations.

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Irina - Thank you for taking the time to review us! Your loyalty to Prestige Lexus of Ramsey means so much to us, and we are happy to hear that Rudy earned your five-stars. Congratulations on your new vehicle, and we hope to work with you again in the future!

It is funny at least. I placed review on this website...

1.0
by grgneb on Aug 30, 2020

It is funny at least. I placed review on this website about this dealership and all i have got is brush off response from General Sales manager about how good they are and now they striving to satisfy every customer. Instead of call and find out what happened and what they can do to make customer satisfy, they simply answer review to place the mark, that they respond. So ! 10 weeks later i still have no papers to register my vehicle and have no answers to my questions about number. Way to go guys. That will bring much more customers to your doors.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I am very sorry we haven't gotten back in touch. It is our goal to accommodate customers and I sincerely apologize if we left the wrong impression. I'd like to step in here to try to take care of your concerns. I am afraid that I won't be able to call you without your full name so would you please reach out to me directly? Thank you, Jeff Miller - General Sales Manager - 551-777-5372

Misleading deceitful

2.3
by vicki Aldea on Jul 08, 2020

I'm looking for a new car and my husband received an email they were doing certified preowned leases. He already owns a Lexus. I called and spoke with a woman who said they had a lot of cars for lease. I came in, the salesman Kelvin, couldn't have been nicer, he found a car and I took it on a test drive. I was in love. So we started working on the deal. The salesman comes back and says the finance manager said they were not doing the leases on the car I wanted as of that day. Mind you it was 6:00 at night. No one said anything before that. I was livid. The salesman tried to find me an SUV but that is not what I wanted. The poor salesman had a sale and it was ripped away from him and left very angry. I expected better treatment from this dealership.

Customer service 3.0 Buying process 1.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Vicki, we strive to be transparent with guests and I apologize for any inconvenience we caused. It's our goal to help customers find the best option and it sounds like there may have been a miscommunication among our team. I'm sorry for what you experienced and I will address your concerns with the right people so we can prevent an instance like this from reoccurring. Thank you, Jeff Miller - General Sales Manager - 201-258-6152

Excellent customer service

5.0
by Bella O on Jul 06, 2020

I’m currently looking to buy a used car and our sales rep was super helpful. I have not found the car I’m looking for yet although I feel I will in the near future with this dealership!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Bella, it is great to hear that our sales team has been so helpful during the search for your perfect vehicle. At Prestige Lexus of Ramsey, it's our goal to get customers on the road and we hope that we get the opportunity to work with you soon!

Outstanding Service

5.0
by ValTram on May 26, 2020

Prestige Lexus in Ramsey, NJ is wonderful! I've had two Lexus vehicles that both have been so well taken care of at this dealership. John De Santis in Service is wonderful and takes the time to explain things thoroughly and makes sure your experience is pleasant. I recommend them highly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're grateful to have earned your business at Prestige Lexus of Ramsey! We're pleased to hear that John treated you to the outstanding service that we strive for. See you next time!

Excellent Service!

5.0
by gsjr1 on Apr 04, 2020

The entire experience with Prestige Lexus was pleasant. The scheduling was easy, they took my car in early and the service was professional and prompt. Every step was explained in detail. A great crew from the scheduler to the service corrodinator to the mechanic! Thanks!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5-star review! We couldn't be happier to hear that you had a pleasant experience working with our team at Prestige Lexus of Ramsey. We look forward to your next visit!

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