Prestige Lexus of Ramsey
Hours of Operation
Cars on the lot
Just horrible, especially that woman Jamie,,she told me they had 2 cars in stock which they didn't , I really don't want to get in to it but please stay away from this dealership
David - This is a disappointing review to read. We strive for transparent and communicative service here, and I sincerely apologize if there was any miscommunication here. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Jeff Miller - General Sales Manager - 551-777-5372
AVOID THIS DEALER!!
DO NOT BUY YOUR VEHICLE HERE! WHAT A NIGHTMARE OF A DEALER! AVOID THEM! I purchased a Lexus RX350 on 4/16/2020, it’s been exactly a year and I don’t have my car registered with license plates. Long story short they messed up paperwork to the point that they don’t even know who they mailed my car title to which is the reason why they couldn’t even register my car after charging me DMV fees when I purchased it. The manager JEFFREY MILLER will not reply to an email or voicemail, the only way I can get to speak to him is if I personally go to the dealer and he’ll leave me waiting for 2-3 hours to avoid speaking to me. The office manager ANNA FINSTRA does not take responsibility for the dealers actions and tries to solve any issue by giving you attitude and telling me to go register the car myself. IMRAN KHAN is the worst salesman ever, his way of fixing the problem was blocking my number so that I would not contact him. After countless emails, voicemails and visits to the dealer, they kept my car because the temporary plates had expired 10 months ago and they couldn’t print me new ones and DMV told the manager himself that I could not drive a car without a registration. They gave me a loaner. A few days later they called me to go to the dealer. As I’m inside speaking to Jeffrey Miller, the service dept gave the loaner I was currently driving to someone else with ALL my belongings inside! They gave a loaner that I still had assigned to me!! Without me signing it back to them! But wait, the nightmare isn’t over. I am still driving another loaner for the past month, the dealer does not reach out to me unless I call 15 times a day and to top it off they sent me a refund check of my dmv fees and clearly told me to return the loaner and go register my car myself because that’s not their problem. I explained to them that in order for me to register the vehicle I’ll need at least a title, to which their response was “go figure it out”. So unless you want to be carless, get treated poorly and feel hopeless then AVOID PRESTIGE LEXUS OF RAMSEY AND THEIR HORRIBLE STAFF! It’s a shame that Lithia Motors allows this dealer to treat their customers so poorly. And it’s disappointing that they’re affiliated to Lexus and offering such a bad customer service. They’re quick to take your money, but not quick enough to offer the customer the help that they deserve. After a full year of emails and calls, I still can’t even drive my own car because it’s sitting on their lot without license plates. AVOID THIS DEALER! Go to any other Lexus dealer if you want to be treated like a paying customer!
Short story long: I recently bought an L-Certified 2017...
Short story long: I recently bought an L-Certified 2017 LS460 at a dealership in NY (whose name I may never speak again), rather than at Prestige Lexus of Ramsey, where I and several friends have purchased 5 cars. During my first long drive above 60 MPH one week later, I noticed a significant amount of vibration in the steering wheel and in the rear seats. Rotated the tires myself and the vibration got worse. Called the selling dealership, who told me the car was L-Certifed and that I could take it to any dealership for repair. Took it to Prestige Lexus of Ramsey, where they told me all 4 tires were bent, with two of them severely and that tires are not covered by the L-Certified warrantee. A local wheel and tire shop later told me two of the rims were irreparable. Joe Scalo and Steve (Prestige service Advisors) gave me good advice, did not try to upsell me, and suggested I explore reaching out to the selling dealership for some help. (BTW, they made no promises and told me that legally I may not have any recourse). After 11 unreturned calls to the selling dealership, I was given a rude and unprofessional Heisman Trophy-like stiff arm. They even accused me of damaging all four rims myself in under 1k of driving. Thank’s to the advice and honesty at Prestige Lexus, and a bit of online research I was ultimately able to get the situation remedied to my great satisfaction by Lexus Corporate. Split the cost of the fix with corporate and now my car now rides like an L-Cert is supposed to. Despite my terrible experience at Lexus of Rockville Center,NY (oops I said their name), Lexus Corporate and Prestige Lexus of Ramsey, not to mention how darn sweet these cars are, have retained me as a loyal customer.
Ricardo - We are very glad that our team could help in this challenging situation to resolve your concerns. Thank you for allowing us the chance to assist you! We appreciate you mentioning Joe and Steve and posting such excellent feedback. Safe driving from all of us at Prestige Lexus of Ramsey!
UPDATE: Prestige goes further south. For the record, this...
UPDATE: Prestige goes further south. For the record, this is all real. I know to those who have not visited this dealership it probably seems like a fictional story. Those who are having issues with them surely understand. So yesterday I went to pick up my car from the Service Department, which I had to take there (again) due to transmission issues. Also, I wanted to see when they would get me plates. I hadn’t signed out the loaner when they gave it to someone else! All my belongings were in that vehicle, including my EZ Pass. It is now being used (probably inadvertently) by that driver. Prestige is defined as “widespread respect and admiration felt for something on the basis of a perception of their achievements or quality.” Mr. Miller, can you please point to the “quality” of your establishment? How about renaming this place... Pathetic Lexus of Ramsey? There’s actually more from my visit but... you get the picture? ORIGINAL: Prestige went south! Once upon a time Prestige dealerships were the place to go to when one was in the market for a vehicle. The Prestige Family of Fine Cars was - well - family owned and operated. Now it is part of Lithia Motors. I know the name and title of every employee I’ve dealt with. Nevertheless, I will speak of the establishment as a whole. On April 16th, 2020, which was the height of the pandemic, I purchased a Certified 2017 Lexus RX350 from Prestige Lexus of Ramsey. I was one of only three customers there. Since purchasing the vehicle, I have not been able to wake up from what became a nightmare. First, a few days after signing the contract agreement I received a phone call in which they stated that there was a mistake and my monthly payment was actually $7 higher. To which I responded: No thanks! Second, two months past and I hadn’t received my plates. I know DMV work was limited but I saw many NY vehicles with new license plates during those days. Third, about three months later I had yet to receive my welcome package from Lexus Financial Services. It’s how you register your account and make your payments. So about five months later I received a phone call from LFS informing me that my payment was late. I have no idea what in the world Prestige Lexus did but I couldn’t access my account to make payments. Again, no welcome package was sent to me! Do not expect anyone to answer the phone or respond to emails! Do not expect anyone to answer the phone or respond to emails! There, I made that statement twice. So if you go to Prestige expecting an experience different from that of dealerships on Northern Boulevard (NY) or Route 46 (NJ) ... I have a bridge to sell you. It begs the question: how can Lexus allow such a shady and incompetent store to operate under their name? How did the new owners manage to ruin what was once a great business?! Only they and God know. I can go on and on about my experiences with them. But I’ll just add two more. That transmission! That 8 speed unit doesn’t know what it’s doing. Downshifts abruptly, constantly hunts for gears, jerks when put into Reverse from Drive. I’ve tested other similar models and not all have these problems. All they have to do is update the software or simply replace the transmission. In other words, just fix the problem. I have taken it in multiple times and their solution to the problem is “that’s how that transmission is designed.” So I might as well just have gotten an Acura MDX with the jerky 9 speed ZF transmission? Lastly, almost a year and no license plate! What did they tell me last time I went to inquire about this? “We sent you the title so you can go and register the vehicle.” Yes, those were the exact words from an office employee. You charged me $305 for DMV (it is actually less) and now you’re telling me to go register the vehicle myself? What an insult to a customer. Oh, how about that $599 document preparation fee? What was it for if you can’t even register a vehicle with DMV? This fee was $389 when Lithia purchased Prestige in early 2018. It is now $699. No incompetence when it comes to their bottom line. Obviously I am no longer a loyal customer. I won’t be recommending Prestige to my extended family, friends and co-workers. However, I am going to be kind enough and make a suggestion. Ladies and gentlemen of Prestige, do your customers a big favor: resign! Just quit and go do something else. I am sure there are scores of people out there that are ready, willing and able to responsibly do the job you currently hold. (Or maybe a Lithia executive should leave their nice office in Medford, Oregon and come to New Jersey to save this sinking ship?
This is a very concerning review to read, and there are a number of issues here that I would certainly like to speak with you about directly. I assure you that it was not our intention to let anything slip through the cracks, and I would certainly like to ensure that we get the issue with your title sorted out for you. Please don't hesitate to give me a call. Thank you, Jeff Miller - General Sales Manager - 551-777-5372
RUN RUN from this place!! I purchased a 2017 Rx350 on...
RUN RUN from this place!! I purchased a 2017 Rx350 on 1/18/21 and I am having the most horrific experience with this dealership!! GO to another Lexus dealer!! There are plenty out there!!! Thomas Roach is the worse sales person ever..I haven’t been able to drive my Lexus for 1.5 months. The managers are not responsive at all!!! I left multiple messages for 3 managers did not receive a call back from any of them. I think they want the sales person to deal with the issues that come up with a purchase. What the managers don’t understand is that if the sales person is irresponsible nothing is going to get done. I’m going to file a complain with the Better Business Bureau and Lexus customer relations. It is now nearing 3 months and my issue has not been resolved. As soon as I mentioned BBB and Lexus customer relations. I got a call from a manager. Let’s see if the issue gets resolve. I will keep you posted. Prestige Lexus NEVER again for me!! Don’t buy here!! What was suppose to be a reward from me to me for all my hard work as a nurse during COVID has turn out to be a nightmare. I’m so disappointed!
This feedback is extremely disappointing and I would like to sincerely apologize for the inconvenience and frustration you have experienced. We expect nothing less than top-notch service and care for our guests and I am sorry that we missed the mark this time around. I would like to step in and ensure that your concerns are addressed as quickly as possible. I will look for your contact information and reach out shortly, but feel free to give me a call as well. Thank you, Jeff Miller - General Sales Manager - 551-777-5372
RUN RUN from this place!! I purchased a 2017 Rx350 on 1/18/21 and I am having the most horrific experience with this dealership!! GO to another Lexus dealer!! There are plenty out there!!! Thomas Roach is the worse sales person ever..I haven’t been able to drive my Lexus for 1.5 Months. The managers are not responsive at all!!! I left multiple messages for 3 managers did not receive a call back from any of them. I think they want the sales person to deal with the issues that come up with a purchase. What the managers don’t understand is that if the sales person is irresponsible nothing is going to get done. I’m going to file a complain with the Better Business Bureau and Lexus customer relations. It is now nearing 3 months and my issue has not been resolved. As soon as I mentioned BBB and Lexus customer relations. I got a call from a manager. Let’s see if the issue gets resolve. I will keep you posted. Prestige Lexus NEVER again for me!! Don’t buy here!! What was suppose to be a reward from me to me for all my hard work as a nurse during COVID has turn out to be a nightmare. I’m so disappointed!
Great Sales Rep
I got the best price and best upgraded RX450H within 150 miles from my Greenwich home. That includes all Lexus dealers in CT and a majority of dealers in NY, NJ and Ma.. My sales consultant, Imran Kahn through out the buying process was informative and a gentleman. I am extremely happy with my Lexus.
Thank you for taking the time to review us! Hearing that you had such a successful purchase experience working with Imran made our day, and we appreciate this feedback. Drive safely in your new Lexus RX 450h, and congratulations! We hope to see you back at Prestige Lexus of Ramsey next time!
owner-lexus es 250
they forget about you, bad service after the sale. nver return call, email, once they got their sale, very bad service. ignore my complain, so hard to get somebody to resolve problem.
Evelyn - This doesn't sound at all like the level of customer care I expect from my team, and I'm sorry you've had such a frustrating experience. I'd like to step in here and see what I can do to help. I will look up your contact information, but please also feel free to reach out at your earliest convenience. Thank you, Jeff Miller - General Sales Manager - 551-777-5372
I got my BMW from Prestige lexus of Ramsey What an...
I got my BMW from Prestige lexus of Ramsey What an amazing experience. Everything went smoothly and I already have my title ! Definitely recommend it
Thank you so much for recommending Prestige Lexus of Ramsey! We love to hear that your car-buying process went smoothly, and we hope that you're enjoying your new vehicle. Safe travels!
We have been a Lexus customer for over 10 years. I...
We have been a Lexus customer for over 10 years. I recently leased a new 2021 Lexus IS from Prestige Lexus. They made our sales experience very smooth from beginning to end. I would like to give high praise to our salesman Steve Glenwick and also to the General Manager Wayne Schey both men were professional, attentive and listened to exactly what we were looking for. In addition, they both did everything they could to make our experience not only pleasant but also seamless. I would highly recommend Prestige Lexus to anyone looking for a new vehicle. They definitely earned a new customer at their dealership for many years to come.
We're so lucky to welcome you into the Prestige Lexus of Ramsey family! It was such a pleasure doing business with you. It's fantastic to hear that Steve and Wayne went above and beyond to make your leasing experience so friendly and straightforward. We hope you're loving the 2021 Lexus IS, and look forward to seeing you again down the road!