Prestige Lexus of Ramsey

4.8

Hours of Operation

Service
Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

144 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Prestige Lexus of Ramsey are from Cars.com and DealerRater.com

2687 reviews

High pressure deceptive sales practices.

3.0
by Ken Driscoll on Apr 09, 2022

I bought a new 2011 Lexus IS250 from Prestige Lexus in November 2011. While the car was fine, I just realized from buying my new car that the finance manager lied to me about the new car warranty from Lexus. He told me the warranty was for 3 years / 50,000 miles when Lexus gives a 4 year new car warranty. I told him I was going to drive the car a lot and he convinced me to buy an extended warranty to increase the new car warranty to 3 year / 80,000. The only paper work I got for the purchase was a line note on the sales contract that said 3 / 80,000 to describe the $800 fee included. Obviously to cover up the lie since the new car warranty from the factory is good for 4 years. Also was not disclosed that road side assistance was included, and the new car powertrain warranty is actually 6 years / 70,000 from the factory. I was even pressured into buying the warranty with a plea that he needed to send his daughter to college. Although 10 years ago, I’m still angered knowing I was sold an add on product based on a lie about the warranty that already came with the car. I recommend buying the car, but get the financing elsewhere so you can avoid the high pressure deceptive sales practices just to benefit the dealers wallet!

Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Ken - I am very sorry to hear that you are still frustrated regarding your previous purchase. If you'd like to discuss these concerns further, please give us a call directly. Thank you. Jeff Miller - General Sales Manager - 551-777-5372

Very very bad customer service

1.0
by Customers being told to go home right away. on Apr 02, 2022

Was there yesterday to inquire about trade in for our Lexus. The sales person didn’t even offer us to have a seat. He told us right away that the new lease payment for the new NX would be double. He was like telling us to go home because the lease is expensive for you. He did not ask us first if we were willing to do it. He even did not ask our names. This is Bad, very bad customer service.

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Allow me to apologize for the lack of hospitality and accommodating care you received during your recent visit. It's always our goal to make trading in your vehicle simple and straightforward, and I'm so sorry we let you down. I would like the chance to speak with you about this experience, however, I won't be able to look up your information based on your username. I urge you to contact me whenever you are available next. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

I just turned in my ES 350 lease to get a new one and I

5.0
by Marvic0903 on Feb 24, 2022

I just turned in my ES 350 lease to get a new one and I am very grateful to have Patrick Ruane as my Sales specialist. He was very pleasant, knowledgeable and thorough. He gave me an exceptional customer experience. I highly recommend this dealership and of course please ask for Patrick if you can fir your new lease or purchase. Thanks again Patrick. Maria V.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review, Maria! We are thrilled to hear that you had such a successful purchase experience working with Patrick and the Prestige Lexus of Ramsey team. Drive safely in your new Lexus ES 350, and we hope to see you back again down the road!

avoid this dealership for lexus vehicles

1.0
by LexusVA on Feb 11, 2022

Hi, I thought of writing my experience at this dealership. I found the vehicle in this pandemic time at this dealership and drove from Virginia. I was able to complete the purchase and get out from the dealership quickly as they were closing for Christmas Eve. After that , due to pandemic - the salesperson I was working with sick for a week and nobody at the dealership responded to the questions I had with my car. I called multiple times to the dealership and they connect me to manager but it goes to voicemail and they never responded back . Honestly the customer service and the respect to customer is 0 here. The salesperson was friendly and made the purchase to complete on that day. As I am writing this review , I called twice today too to talk to somebody but in vain. Thanks update again on 2/11/2022 (bought vehicle on 12/24/2021 49 days) : I have my concerns not addressed yet and received no proper response. the manager number, they posting on review don't work and never responds to voicemails. left more than 50 voicemails to the number. even sent emails, no response for now.

Customer service 1.0 Buying process 4.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

I am very sincerely sorry that you have not received better communication from our team regarding your concerns. I understand you are very frustrated, and this is certainly not how we want to represent our business. I will look for your messages to ensure the right people get in contact with you soon. In the meantime, If there is anything else you would like to share with us, my contact information is listed below. I look forward to resolving things soon. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

Maybe buy new, but def not CPO

1.0
by Josh on Jan 08, 2022

Love my Lexus, but the dealer is sub par at best. Long story short my car is CPO and the clear coat is peeling off it. Chad Kunz assured me they do a paint check where they xxxxx the quality. Turns out both rear quarter panels were repainted by a body shop. See pics where the clear coat is peeling up. I just don't understand why prestige is so unresponsive to these issues. I spoke with Ricardo Mota months ago and he was so unresponsive that Lexus corporate had to get involved. Thats what prompted prestige to have Chad call me. Also, they assured me the car was aligned when I picked it up, BUT it was pulling to the left. Instead of saying Josh lets take a look and see....they lied again and said it was aligned. I took the car to Lexus of Manhattan and they pulled the service records...Prestige did not align the car. The doors are also holding water, but that is being serviced by another dealer, thank god.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Josh, it's hard to hear that we haven't been responsive to the issues you're facing at the moment. We want to assure you that we value all of our customers whether they purchase new or CPO. Making sure the vehicle's exact condition is clear upon purchase is always a priority, and if this was not the case during your purchase, I apologize. I'm unsure of where this misinformation about your alignment stemmed from and will do all I can to find out the source. Please consider giving me a call at your earliest convenience so I can assist you, as I won't be able to reach out to you without your full name. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

Love my lexus, but the dealer is terrible. I bought a...

1.0
by Josh on Jan 08, 2022

Love my lexus, but the dealer is terrible. I bought a certified pre owned RC. Chad Kunz assured me that they went over the cars with a paint machine to ensure quality. The clear coat is peeling off the car. Took it to a specialist and they showed me right where it was taped off as a body shop actually repainted each rear quarter. Prestige does not properly screen CPO cars. Furthermore, the dealer assured me the car was aligned before I picked it up. The car pulled to the left. I called them about it and they lied again and said it was aligned. Took it to lexus of Manhattan and they showed me the service record, prestige never aligned the car. We had other issues with the car and I spoke to Ricardo Monta/mota…long story short they did not respond for over a month so lexus corporate had to get involved. I’d say maybe buy a new car there but not a CPO one. They ignore their cpo customers.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Josh, it's hard to hear that we haven't been responsive to the issues you're facing at the moment. We want to assure you that we value all of our customers whether they purchase new or CPO. Making sure the vehicle's exact condition is clear upon purchase is always a priority, and if this was not the case during your purchase, I apologize. I'm unsure of where this misinformation about your alignment stemmed from and will do all I can to find out the source. Please consider giving me a call at your earliest convenience so I can assist you, as I won't be able to reach out to you without your full name. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

Salesman jr vega is very friendly and knowledgeable. I...

5.0
by goofydan1975 on Dec 27, 2021

Salesman jr vega is very friendly and knowledgeable. I followed him from nissan to here. Great person. If anyone looking for a lexus definitely ask for him . He went to bat for me with the amount i wanted to pay monthly and made it happen. Would truly recommend to my family and friends.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It means a lot that you would recommend our work to friends and family! Thank you for trusting Prestige Lexus of Ramsey with your business, we are thrilled that you had such a positive experience with our team. Safe travels ahead!

Beware of this dealership

1.0
by Amy on Dec 10, 2021

It has been 4 months and Prestige Lexus has yet to pay off our trade in. They have had possession of our X5 BMW for 4 months and refuse to return it or pay it off. We have made the payments on a car we no longer have! Dhaina was our agent at the dealership but she has stopped returning our calls. We have had to get legal representation at this point.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your feedback is concerning and I am so sorry for the delay in your trade-in pay-off, Amy. I understand how this can be frustrating and I want to assure you that it is never our intention to inconvenience our guests. I would like to step in and make sure this situation is resolved as soon as possible. If I am unable to find your phone number, will you please give me a call directly? Thank you, Jeff Miller - General Sales Manager - 551-777-5372

Horrible communication and our trade in is still not paid...

1.0
by Ajparmer on Dec 10, 2021

Horrible communication and our trade in is still not paid off and it’s been 4 MONTHS. Dhiana was our contact at the dealership and she has been useless and never returns our calls!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Your feedback is concerning and I am so sorry for the delay in your trade-in pay-off. I understand how this can be frustrating and I want to assure you that it is never our intention to inconvenience our guests. I would like to step in and make sure this situation is resolved as soon as possible. If I am unable to find your phone number, will you please give me a call directly? Thank you, Jeff Miller - General Sales Manager - 551-777-5372

Hi Jeff. I have left you a voicemail and will await a response.

It is 6 days later and here we are again. The car has not been paid off and Prestige Lexus will not provide Wells Fargo a tracking or check number. Therefore a check has not been mailed. This has been going on since 9/30 and after speaking with the GM Jeffrey I felt assured this would be handled but 6 days later and still no resolution. This is very poor form.

The worst dealership I ever deal with. No after sale...

1.0
by toyotauser2 on Dec 04, 2021

The worst dealership I ever deal with. No after sale support at all. Called them for 3 days to get my title mailed to me and nobody pickup the phone, not even front desk. As soon as they sell a car to you they forget about you. You may think you bought Lexus and customer support will match the reputation of that brand, but its not. I had dealing with multiple Toyota dealerships for many reasons and their service is way better then Lexus of Ramsey. Do not expect high level of customer service

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

This feedback is disappointing to receive. I'm genuinely sorry that you've had such trouble reaching a member of our team. I want to assure you that providing our guests with support after the purchase is complete is a priority of ours, and I regret that your experience didn't better reflect that. We want to ensure your needs are taken care of, so we will do our best to locate your information and reach out to you. However, if you would like you are always welcome to reach out to Jeff Miller, our General Sales Manager, at 551-777-5372. We are looking forward to speaking with you.

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