Prestige Lexus of Ramsey

4.8

Hours of Operation

Service
Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

137 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Prestige Lexus of Ramsey are from Cars.com and DealerRater.com

2687 reviews

My Service experience

5.0
by Ed Bichara on Sep 20, 2022

Hi, I serviced my Lexus GX 460 yesterday at ypur dealship. I could not open the review link, for some reason. I just wanted to relate to you that Joe Scalo provided with the best customer experience I ever had at your dealship. Joe's professionalism and personable attitudes are assets to your organization. Ed Bichara

Customer service 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Ed - Thank you for trusting us to take great care of your Lexus GX 460! Thank you for choosing Prestige Lexus of Ramsey and for sharing your kind words about Joe. Drive safely until we see you again!

Hi Everyone, I have read some of the posted reviews here

5.0
by Len1051 on Sep 08, 2022

Hi Everyone, I have read some of the posted reviews here (somewhat mixed) and I can say my experience was and continues to be a great experience with this dealership. So much so I recommend them to everyone and have already told my sales representative, Michele Hanrahan, to look for another used car; specifically a RX400 hybrid. Because of Michele and Jeffrey Miller, General Sales Manager, I was able to buy their used car (an RX350) that I had found for sale on the internet. In March 2022, Michele and Jeffrey did amazing job of getting me qualified for a car loan I needed to buy this car. What I need to explain is that I was a impossible customer, I had a xxxxty credit rating, so so credit history, the smallest down payment allowed, minimal income, and had been reduced to driving a bicycle in my home town of Toms River NJ (some 90 miles away). Yes, somehow they made it happen (Jeffrey had to have my loan shopped to I think 6 different creditors before he could get approved) and Michele also found me auto insurance after 2 recent at fault accidents. So they have my loyalty, and my fondest gratitude for making the impossible happen. So obviously, I recommend this dealership to all. Lastly, when I returned to pickup my car, I started talking to a woman in the showroom who had recently bought a new Lexus from them and she had nothing but awesome comments about being a continuing customer of this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for stopping by to share your wonderful experience with Prestige Lexus of Ramsey! We are delighted to hear that you always receive extraordinary care from Michele, Jeffrey, and the rest of our team. We appreciate your business and hope to see you again!

Very shady business practices, do not trust or do

1.0
by Prince12987 on Sep 01, 2022

Very shady business practices, do not trust or do business with this dealership. Brought a used Lexus filled out the credit application. The finance guy, George, altered the information on my credit application when submitting to the bank for approval without my knowledge or permission. Then he told me that with my credit score of 803 the best interest rates they could get me approved for was 6.79% which is thru thier own finance company, not lexus or any of the major banks. They wouldn't admit but I had a feeling they didn't shop my credit application to other banks, so I decide to apply for the same credit loan thru some of the major banks they claimed to have run my credit application thru and to my surprise, was given a much lower rate. I'm very disgusted with the deceitful and dishonest practices of this dealership. Now I'm stuck paying thousand of dollars in interest when I shouldn't be

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Your feedback is worrying to hear, as we run an honest business and would never deceive a client. I'm sorry you're unhappy with the finance process, and I will share your feedback with my team, but I also think it would be helpful if we talked through this together. I won't be able to determine any contact details from this review, so please consider giving me a call, if you are interested. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

thanks to Enrique

5.0
by mendel greenzweig on Aug 28, 2022

Hi! I want to thank Enrique for giving me such good service! you are a special person! lexus is lucky that they have you work for them!

Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mendel, thank you for the great review! We are so glad to hear that you had a successful experience working with Enrique and the Prestige Lexus of Ramsey team. Drive safely, and we hope to see you back again down the road!

I would purchase from Lexus of Ramsey again.

5.0
by Jeremiah and Stephanie Nonamaker on Aug 27, 2022

I've purchased a lot vehicles. This is the only Dealership that put the car on a lift and let me look at the undercarriage. Maryela our sales rep. was awesome. I did purchase the vehicle.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jeremiah & Stephanie, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Prestige Lexus of Ramsey team. Drive safely, and we hope to see you back!

I took my car in for maintenance, I am completely

5.0
by tonyadnewsome on Aug 17, 2022

I took my car in for maintenance, I am completely satisfied with the entire process. Both the first check in agent and the check in consultant, Steven, were friendly and professional. I received a recorded update on what my car required before they began work on it. I needed a ride back to the dealership to pick up the car when it was done and the check in consultant, Steven, delivered my car to me instead. I appreciate the professionalism of the company from start to finish.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our goal is to provide our customers with excellent service, and we are delighted to see that this was reflected in your experience at Prestige Lexus of Ramsey! Steven and the team will definitely appreciate your shoutout. Thank you for your business, and have a wonderful day!

TERRIBLE CUSTOMER SERVICE

1.0
by CATHY D CLOUD on Jul 21, 2022

I bought a 2016 car from this dealer and have had nothing but trouble with the vehicle. I put $4200 down on this car. I have had this car 5 months with 2 of those months that it has been undriveable, I have not been helped. They want me to get a co-signer when I didn't need one to get this car. HELP!!!!!!!!

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Cathy, your review is concerning to read. We are very sorry to hear about your experience with your car and for any delay in providing assistance. I will search for your contact information so that we can get your issues attended to, but in the meantime please contact me directly. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

Hands down the worst customer service I have ever

1.0
by ice_nexus.03 on Jun 30, 2022

Hands down the worst customer service I have ever experienced. First appointment I made a whole week prior with Kim, my sales rep, because I live a distance away. At this appointment I had to wait at least 30 minutes just for them pull the vehicle around. Kim said if took awhile to move cars around. You would think they would of had the vehicle ready considering I had an appointment. Second time around is when I went to finalize the paperwork and pick up my new vehicle. After driving over an hour (with a baby) to Lexus of Ramsey I was told the vehicle was not ready because it needed to be jumped and would need a new battery. This is probably true reason why it took so long to pull vehicle around at first appointment. Granted I was given a loaner vehicle at this point. I was told the vehicle would be delivered to me considering the situation and in two days it should be in and I would receive a phone call. During the next 5 days I was ghosted by Kim. When I finally got ahold of her she didn’t know if my vehicle was ready and I asked her to please let me know by the end of the day. Kim again reassured me the vehicle would be delivered to me. She never got back to me that day. The next time we spoke days later I was told the battery was being delivered that day and once again that vehicle would be delivered to me. The next day the vehicle was ready but after 3 times of first offering delivery and twice reassuring me I was told it could not be delivered anytime soon due to manpower. I do not recommend this dealership to anyone they are ruthless inconsiderate people who will say anything to win you over. Very shady business.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

It is our mission to deliver a more seamless and enjoyable buying experience than what you've described so as you can imagine, this feedback is concerning. Allow me to apologize for any lack of communication or delay that occurred with the delivery of your vehicle. I will certainly address this matter with my team and use it as a training opportunity so we can work towards improvements. In the meantime, if there are any outstanding questions or concerns you may have, please give me a call. I would like to try and turn things around for you. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

I had a great buying experience but that's where the joy

2.0
by howardnj on Jun 14, 2022

I had a great buying experience but that's where the joy ended. First off, the car I was buying had 7000 miles on it which was NOT disclosed on the web site. Nevertheless, I negotiated a price accordingly and made the deal; Richard McDowell did an outstanding job delivering the vehicle. As all the other reviews indicated, there is little to no post-sales support and the team is useless and not responsive. Wayne Schey talks a good game but takes no action after the lip service. Despite agreeing to a certain price out the door, I ended up having to pay $225 extra when picking up my new plates. So much for honoring a negotiated deal not to mention the exorbitant up-front fees for documentation, registration, blah blah blah. My salesperson Pat Ruane quit shortly after selling the car and so did Lexi in Finance. As a result of a mismanaged dealership, all my requests (e.g. family duplicate registration, new vanity plates, etc.) fell through the proverbial crack. While I like my vehicle, I will surely go elsewhere for service and won't visit their showroom again. Perhaps they could spend less time and money on the renovation and more time improving customer satisfaction. As with the other reviews, a polite and diplomatic response from the dealer follows but it's just more lip service since no improvements have been made. blah blah blah. (insert diplomatic response from dealership here... or don't)

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Howard, I'm sorry for any miscommunication about your vehicle's condition and that you ultimately felt promises weren't kept relating to your deal. I can empathize with your frustration here. I will use this feedback to improve our communication and prevent similar situations down the line, but if you'd like to discuss this, please also consider giving me a call. I'd be glad to connect and assist however I can. All the best, Jeff Miller - General Sales Manager - 551-777-5372

Thank you, Jeff. Unfortunately, I've already tried reach YOU both before and after my post and I no one answers and no calls have been returned to date. I suspect your administrative assistant left the above diplomatic response.

I was in to look at a used car , drove an hour to see

1.0
by Fran1marie on Apr 23, 2022

I was in to look at a used car , drove an hour to see it…only to get there and the car clearly had water damage, rust inside and white MOLD! Can’t believe they would even consider selling this car to anyone.. stay away!!!

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I am disappointed to see that you were unsatisfied with your car-buying experience, Fran. I take these negative reviews very seriously and invite you to give me a call if you have anything further that you wish to share with me. Thank you for your feedback, Jeff Miller - General Sales Manager - 551-777-5372

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