Premier Chrysler Jeep Dodge Ram Buena Park

4.5

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
9:00am–9:00pm

Cars on the lot

104 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Premier Chrysler Jeep Dodge Ram Buena Park are from Cars.com and DealerRater.com

383 reviews

Oil change and tire rotation

5.0
by Mike Quak on Jul 01, 2022

It was the first time I’ve been to this dealership. The customer service was great and my truck was serviced in a timely manner. I’ve have had nothing but bad experiences at the other dealership that I’ve gone to and will only return here for service or to make another purchase. Thanks

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Mike, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

Time for an oil change and a tire rotation, and a

4.0
by Two retired teachers on Jun 24, 2022

Nice, clean place. Everyone is friendly and helpful. They were quite busy, so it took a little longer than usual. William came by twice to give us updates.

Customer service 4.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Amazing service by Lou

5.0
by Maricela on Jun 21, 2022

The number one reason I go to premier jeep is Lou in the service department! Lou is always going above and beyond for he’s customers . Today I walked in with an issue. No questions asked Lou was there to help me out. I was in and out in no time with my issues resolved. Lou is amazing..

Customer service 5.0 Buying process 3.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience!

Great service

5.0
by Nancy on Jun 21, 2022

It was great service, didn’t have to wait along time, was about pretty quick, was help right away. Was giving all the information that I needed.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Nancy! It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. We do hope we can be of assistance in the future. Take care!

Great Customer Service

5.0
by Rodriguez on Jun 14, 2022

William Enriquez was really professional. He was friendly, and explained fully detailed what the pricing was for an oil change/tire rotation . He also informed me what needed to be done, as alert checks for the vehicle. Overall the time frame was accurate and the car was running Great! Thanks

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rodriguez, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! Feel free to reach out to us if you need anything. Have a wonderful day.

In a short note.

1.0
by Vicarf on Jun 07, 2022

In a short note. Please full story on their google reviews. They sold us a lemon. Refuse to help us. Waited over 3 month to get back to us. The suv at 3k miles has been at their dealer for over a month. Corporate suck. The dealers service and managers are very poor at helping

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to Lorena Morena (lmoreno@premiercdjrbuenapark.com). We look forward to hearing from you.

Awesome customer service. Thanks Lou Palomino!

5.0
by Tan on Jun 04, 2022

Lou Palomino is my go to guy in the service department. He's always been courteous, friendly, and efficient. The job is always done right and on time as promised with no hassles or gimmicks. The only reason I always bring my car back here for any service is because of good 'ol Lou.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience!

Excellent customer service

5.0
by Nicholas rojas on May 28, 2022

Awesome service, they take the time to help the customer. I would highly recommend this dealership weather you want to buy a vehicle or service your vehicle. The service department is the best I have ever encountered especially their representative tony.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Nicholas, we are very happy to have provided you with such a positive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Greatest dealership that you’ll ever find.

5.0
by Elvin Romero on May 24, 2022

I honestly recommend this dealership If you go there ask for Ozzy Diaz, this guy will do the impossible to give you the best deals that you could ever get! Took a while but I got the car I wanted with with a very good deal thanks to Ozzy.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Elvin, we are very happy to have provided you with such a positive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

SERVICE DEPARTMENT IS TRASH!

1.0
by MARCLIU23 on May 06, 2022

SERVICE DEPARTMENT IS TRASH! DROPPED OFF MY CAR TO GET A LEAK FIXED. SERVICE ADVISOR SAID THEY WOULD CALL AND GIVE UPDATES BUT THEY NEVER DID INSTEAD I WAS THE ONE CALLING THEM. I WOULD GET STUCK ON LONG HOLDS AND KEEP TELLING ME TO LEAVE A MESSAGE SO THAT THEY CAN CALL BACK NEVER DID. IF I COULD I WOUDNT EVEN BOTHER GIVING THIS TYPE OF SERVICE A STAR. IF YOUR READING THIS JUST GO TO A DIFFERENT DEALERSHIP AND SAVE YOURSELF SOME TIME.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret to hear about your experience with us and completely understand your frustration. Please reach out to Thomas Duffy (tduffy@premierdcjofneworleans.com) when you can so we can address this situation directly. Thank you and have a great day.

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