Port Orchard Ford

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
8:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:30pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
11:00am–3:00pm

Sales Team

Shane Wood headshot

Shane Wood

Admin (6 Reviews)

Cars on the lot

60 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Port Orchard Ford are from Cars.com and DealerRater.com

329 reviews

Ty was great!

5.0
by Aaron G on May 21, 2022

Ty was great! Good experience. Get free car washes. All good in the hood. Thx.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Aaron, thank you the amazing five star review! We are so proud to hear our team at Port Orchard Ford provided you an outstanding experience purchasing your new 2017 Honda HR-V and working with Ty Vandergriff!. We look forward to your next visit and seeing you for your free car washes. Thank you and drive safe! - Sara (in customer service)

Great experience Ty and Val!

5.0
by acgruber2 on May 21, 2022

Great experience Ty and Val! Definitely will start here for future vehicle purchases! Highly recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hey, thank you for your superb review and for choosing Port Orchard Ford! We’re beyond happy to hear that you love your new 2017 Honda HR-V, and Ty Vandergriff and Val Cummings provided you an exceptional experience. . We cannot wait to see you again soon in our service department for another outstanding visit. Thank you and drive safe. - Sara (in customer service)

I waited a long time for my truck.

5.0
by Nic9r on May 05, 2022

I waited a long time for my truck. Rueben from the sales team kept me updated about what was going on with my truck and when it would arrive. Erin from the financing department made it easy and I believe found me the best deal for financing my truck.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello there, thank you for your fabulous review and for choosing Port Orchard Ford! We’re extremely happy to hear that you had a great experience working with Ruben Ojeda. We are thrilled to know that he kept you informed along the way, and that Erin Yoo in Finance provided you a hassle free experience. We hope you love your new 2022 Ford F-150 and we look forward to seeing you again soon. Don’t forget you get free car washes for life at Port Orchard Ford! - Sara (in customer service)

After going around to several other dealerships where the

5.0
by Rednex on May 05, 2022

After going around to several other dealerships where the sales staff were pushy I decided to stop in before giving up and going across the Narrows bridge, I'm glad I did! Brooke Nolan was all smiles with an amazing personality. She found exactly what I was looking for and I didn't even need to finish the test drive before telling her I'm buying it! The entire staff was awesome and I definitely recommend them!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for taking the time to provide our Port Orchard Ford Store your incredible feedback. We are beyond happy to know that working with Brooke Nolan was transparent, hassle free, and informative. We hope that you love your 2015 Jeep Cherokee and we cannot wait to set up your first oil change in our Service Department. Thank you for using our Express Store on our website. Thank you and drive safe - Sara (in customer service)

I took my car in for the "Works" package, oil change and

1.0
by christina on May 03, 2022

I took my car in for the "Works" package, oil change and tire rotation. When I dropped my car off, I asked if they top off the fluids and he said "yes, we sure do", and I said "good, because a warning keeps coming up that it needs washer fluid". I also specifically asked that they look at the driver side rear tire, it has a slow leak, he said they would check it out. When I picked up my car, the washer fluid warning came on, that was irritating, but oh well, I know how to fill it, I just didn't because he said they would do it. About a month later, my tire light came on saying the driver rear tire is low. So, now I know they did not rotate my tires! I PAID for the Works package, oil change AND tire rotation. When the advisor had called to tell me my car was done, I asked what they found in the tire and he said they couldn't find anything, that I should take it to a tire shop like Les Schwab to have them look at it. I responded with "wow, I'm really surprised you are telling me to go to an aftermarket shop, I know how hard Ford dealers work to keep customers away from aftermarket shops and try to keep them coming back to the dealership". After my tire light came on (about a month after the service) I called and asked to speak to the manager, because now, there were three things they didn't do. I told him I was disappointed that the washer fluid didn't get filled, but I shrugged it off. But now that the tire light came on again, I now know that they not only did not address the tire issue, but they didn't rotate my tires! I have a vehicle that is all wheel drive, if the tread depth becomes more than 2/32 difference from front to rear, it can cause damage to the differential. I was pissed that the tires weren't rotated. It's what I agreed to pay for when I dropped the car off, it's what they agreed to do for the price. I called the service manager to relay my dissatisfaction with the service(I am new to the area, and was hoping this would be my new Ford dealer for services but they failed me, so I will now have to continue the search for a local Ford dealer) his response was doubt in what I was saying. He said it was too long after the fact to go back and look at the cameras to verify that the tires weren't rotated. I told him I KNOW they weren't rotated because the tire light is coming on for the same exact tire in the same exact place. His conversation with me was disbelief in what I was saying, because he has faith in his staff that they do things correctly. He is the reason I am writing this review. Not only did he not believe my concerns, but he offered nothing to make it right. He at least could have offered for me to bring the car back, allow them to actually find out what is wrong with the tire and ROTATE them like they said they would, said they did, I asked for, but they did NOT. I took my car to my previous dealer (Korum Ford in Puyallup, a dealership I know and trust, it takes me an hour to drive there) for my next oil change (and 30,000 mile service that this dealership lost out on because they failed me) and they found a staple in my driver rear tire, repaired it and then rotated the tire to the front. It's too bad this dealership failed me and the Service Manager had no belief in what I was telling him. Again, he is the reason I am writing this review, the service department not only failed me, but the service manager did absolutely nothing to resolve the issue other than basically calling me a liar.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Christina, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. Please reach out to us when you have a chance. Thank you, and we look forward to hearing from you. - Sara (in customer service)

Why on earth would I reach out to you again?? The last time I reached out, there was no resolution and I was treated as a liar. I was not a liar, you guys messed up, I tried to have it resolved, your service manager wasn't interested in resolving it and he wasn't interested in retaining a new customer. There isn't anything that can be done now to right it, your service manager didn't want to right it when I gave him the opportunity, so here we are, you getting a negative review. The only thing I can see that would right it would be a refund on the crappy service that I got. Are you willing to do that? If not, there is no reason for me to reach out to you AGAIN.

My service was fantastic, I would definitely recommend

5.0
by antont42965 on May 03, 2022

My service was fantastic, I would definitely recommend this dealership to my friends and family.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for choosing Port Orchard Ford for the maintenance on your Ford F-150. We’re excited to hear that you had such a great experience with Brenda Dunn, your Service Advisor. We are here to help our clients every step of the way and we're delighted to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

Ty was very friendly and he made the experience a

5.0
by Lisa Jacka on Apr 29, 2022

Ty was very friendly and he made the experience a painless process. The whole team at Port Orchard Ford was willing to work with us to come up with the best solution.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hey Lisa, thank you for taking the time to provide our Port Orchard Ford Store your fabulous feedback. We are beyond excited to know that working with Ty Vandergriff was transparent, hassle free, and friendly. We hope that you love your 2020 Subaru WRX, and we cannot wait to set up your first oil change in our Service Department. Thank you and drive safe - Sara (in customer service)

I bought a nice used Buick from Port Orchard Ford on

5.0
by ronaldcarlson on Apr 19, 2022

I bought a nice used Buick from Port Orchard Ford on 4/16. The sales associate who helped me was Gerardo Navarro and he was very courteous and helpful. As was the finance department. The whole experience was super easy and stress free. I would highly recommend Port Orchard Ford to anyone who was looking to buy a new or used automobile.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Ronald, thank you for your outstanding review and for choosing Port Orchard Ford! We’re super thrilled to hear that you had a great experience working with Gerardo Navarro and our great Finance Team. We hope you love your new 2014 Buick Verano. We cannot wait to see you again soon for your first oil change! Don’t forget you get free car washes for life at Port Orchard Ford! - Sara (in customer service)

I bought my car here and do all my services with them,

5.0
by kerr.stefani on Apr 01, 2022

I bought my car here and do all my services with them, they always take good care of me and my car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Stefani, thank you for the amazing five star review. We at Port Orchard Ford appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers for both our Sales and Service Department. We are thrilled to know our team provides you an outstanding visit over and over again. Thank you and drive safe! - Sara (in customer service)

You want Tony on your team!

5.0
by Greg Nance on Mar 28, 2022

As a first time buyer, I was quite nervous when I visited Port Orchard Ford. Tony Rodriguez and his team immediately put me at ease. Super friendly, super knowledgable, and went the extra mile helping me understand nuances of F-150 engine, body, and trim options (and financing too)! Great insights before, during, and after our test drives to help me make the best choice. He's terrific and I happily recommend Tony and team to friends.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hey Greg, thank you for the outstanding five star review! Our team at Port Orchard Ford is beyond happy to hear that Tony Rodriguez provided you an experience filled with ideal customer service, and friendly faces. We cannot wait to see you again for another amazing visit! Don't forget free car washed for life at Port Orchard Ford! - Sara (in customer service)

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