Pohanka Lexus

I don’t post reviews in general. But, I didn’t like a lot of things. So, I thought of highlighting couple of things: Summary: 1. Car features for used (2019) vs new were not explained properly by sales rep. 2. Car mileage was discussed to be 24K but when we started discussing the cost, sales rep said it’s 37K will costed more. 3. Sales managers were good. 4. CarPlay was explained to be always present after 2019. Cost was not explained. In the end when we saw car play was not available during presentation. Sales rep said it costs 2,500$ And you need to go to service department and schedule. It’s a different department and he said he cannot help. Manager said we can give you at their cost 1,800$. But at this point of time, credibility was lost. 5. After sale experience was not good. It felt like sales rep received his pay check, so he didn’t care anymore.

Awesome customer experience. Would refer anyone interested in a Lexus. Seamless transaction. No pressure. Perfect

I worked with Fraz and he made the purchase of my L/certified ES350 easy and smooth. He was very personable. The finance was done with Jimmie. There was a slight hiccup with the financing but Jimmie made got it right and I am pleased with my purchase. I will be back within a few years to make another purchase.

I bought a 2022 Lexus NX350h from this dealership on 05/05/22. The financial manager Jimmy Zayad sold me a warranty called ECP plus for over 900$. I then realized that the warranty actually only cover damage by weather so I decided to cancel it. However the dealership told me that the warranty cannot be canceled once applied. I was not informed by the financial manager when I bought it and I just bought it within a week. I think this is FRAUD and I suggest you not doing any business with this dealership.

I bought a 2022 Lexus NX350h from this dealership on 05/05/22. The financial manager Jimmy Zayad sold me a warranty called ECP plus for over 900$. I then realized that the warranty actually only cover damage by weather so I decided to cancel it. However the dealership told me that the warranty cannot be canceled once applied. I was not informed by the financial manager when I bought it and I just bought it within a week. I think this is FRAUD and I suggest you not doing any business with this dealership.

Mikail Uyanik is a very professional worker who loves and knows all the subtleties of his profession, can predict the taste and desires of customers. The courtesy and patience Mikail Uyanik showed us deserves the highest appreciation and respect. Thanks to the entire LEXUS POHANKA team for their professional work.

Quy nguyen dealer good service nice customer he the best to help.when I been there .he try help me thanks Quy nguyen

We have been searching Lexus 450L in DMV area and unable to find one. Finally, one of my friend refer me To Mr. Qui. He was anle to find me vechicle, all the feather, color of vehicle and puchasing process. I am definetely recommond Mr. Qui if anyone plan to pruchase any vehicle in Pohanka Dealership in Chantilly, Va. Thank you Mr. Qui.

Stellar and top notch service from Mickey! Always brings white glove service when purchasing a car.

Salesman, Mr Qui is very clear in his explanations, support services and courteous The car has great performance and look I like it Please note that I have been with Pohanka Lexus for the last 20 years