Pohanka Lexus

4.7

Hours of Operation

Service
Monday
6:00am–12:00am
Tuesday
6:00am–12:00am
Wednesday
6:00am–12:00am
Thursday
6:00am–12:00am
Friday
6:00am–12:00am
Saturday
7:00am–7:00pm
Sunday
7:00am–7:00pm
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–7:00pm
Sunday
12:00pm–5:00pm

Cars on the lot

134 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Pohanka Lexus are from Cars.com and DealerRater.com

1885 reviews

I don’t post reviews in general.

1.0
by Raj on Jun 20, 2022

I don’t post reviews in general. But, I didn’t like a lot of things. So, I thought of highlighting couple of things: Summary: 1. Car features for used (2019) vs new were not explained properly by sales rep. 2. Car mileage was discussed to be 24K but when we started discussing the cost, sales rep said it’s 37K will costed more. 3. Sales managers were good. 4. CarPlay was explained to be always present after 2019. Cost was not explained. In the end when we saw car play was not available during presentation. Sales rep said it costs 2,500$ And you need to go to service department and schedule. It’s a different department and he said he cannot help. Manager said we can give you at their cost 1,800$. But at this point of time, credibility was lost. 5. After sale experience was not good. It felt like sales rep received his pay check, so he didn’t care anymore.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Awesome customer experience.

5.0
by 05solara on Jun 02, 2022

Awesome customer experience. Would refer anyone interested in a Lexus. Seamless transaction. No pressure. Perfect

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I worked with Fraz and he made the purchase of my

5.0
by Iverwig on May 29, 2022

I worked with Fraz and he made the purchase of my L/certified ES350 easy and smooth. He was very personable. The finance was done with Jimmie. There was a slight hiccup with the financing but Jimmie made got it right and I am pleased with my purchase. I will be back within a few years to make another purchase.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

Once they take your money, it’ll never come back

1.0
by Xiang Lu on May 15, 2022

I bought a 2022 Lexus NX350h from this dealership on 05/05/22. The financial manager Jimmy Zayad sold me a warranty called ECP plus for over 900$. I then realized that the warranty actually only cover damage by weather so I decided to cancel it. However the dealership told me that the warranty cannot be canceled once applied. I was not informed by the financial manager when I bought it and I just bought it within a week. I think this is FRAUD and I suggest you not doing any business with this dealership.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I bought a 2022 Lexus NX350h from this dealership on

1.0
by Xiang Lu on May 14, 2022

I bought a 2022 Lexus NX350h from this dealership on 05/05/22. The financial manager Jimmy Zayad sold me a warranty called ECP plus for over 900$. I then realized that the warranty actually only cover damage by weather so I decided to cancel it. However the dealership told me that the warranty cannot be canceled once applied. I was not informed by the financial manager when I bought it and I just bought it within a week. I think this is FRAUD and I suggest you not doing any business with this dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Mikail Uyanik - Exceiient service

5.0
by Philip & Elena Peresechenski on May 01, 2022

Mikail Uyanik is a very professional worker who loves and knows all the subtleties of his profession, can predict the taste and desires of customers. The courtesy and patience Mikail Uyanik showed us deserves the highest appreciation and respect. Thanks to the entire LEXUS POHANKA team for their professional work.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Quy nguyen dealer good service nice customer he the best

5.0
by Phih152@gmail.com on Apr 29, 2022

Quy nguyen dealer good service nice customer he the best to help.when I been there .he try help me thanks Quy nguyen

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

We have been searching Lexus 450L in DMV area and unable

5.0
by Thoai Nguyen on Apr 13, 2022

We have been searching Lexus 450L in DMV area and unable to find one. Finally, one of my friend refer me To Mr. Qui. He was anle to find me vechicle, all the feather, color of vehicle and puchasing process. I am definetely recommond Mr. Qui if anyone plan to pruchase any vehicle in Pohanka Dealership in Chantilly, Va. Thank you Mr. Qui.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Stellar and top notch service from Mickey!

5.0
by William Ellis on Mar 30, 2022

Stellar and top notch service from Mickey! Always brings white glove service when purchasing a car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great service and follow up

5.0
by Dr A. Cao on Mar 25, 2022

Salesman, Mr Qui is very clear in his explanations, support services and courteous The car has great performance and look I like it Please note that I have been with Pohanka Lexus for the last 20 years

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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