Pohanka Honda of Fredericksburg

4.8

Hours of Operation

Service
Monday
6:00am–12:00am
Tuesday
6:00am–12:00am
Wednesday
6:00am–12:00am
Thursday
6:00am–12:00am
Friday
6:00am–12:00am
Saturday
7:00am–7:00pm
Sunday
7:00am–7:00pm
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–7:00pm
Sunday
12:00pm–5:00pm

Cars on the lot

144 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Pohanka Honda of Fredericksburg are from Cars.com and DealerRater.com

1128 reviews

I'm hard pressed to discribe how angry and frustrated I...

1.0
by Rick Rave c21 on Jan 16, 2022

I'm hard pressed to discribe how angry and frustrated I an with this company. A $38000 Odyssey I bought at this HONDA dealership developed a transmission problem. With help from the internet I identified the problem. When I called Pohanka's service department to see if this was a known problem I talked to a rude service Manager who told me to bring it in and for $155 he would tell me the problem. I called Ray the Manager of the company and was told that yes there was a problem with the transmission and that it would cost me between $400 and $450. Between being lied to by the service manager and now being told the cost for the repair I decided to get it repaired. $505 dollars later my car was repaired. They even invented a name for the problem they called it a "Judder". No other transmission company could repair the problem because HONDA owned the solfware. I have owned numerous Honda. I will not buy another one. Terrible company, I would give them less then one star of possible. Do not trust this company, in my opinion.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Go somewhere else, fast

1.0
by Ariel Burgess on Dec 18, 2021

My sale with them was lackluster. During my first service appointment, the service tech backed my brand new 2 month old vehicle into another. Then, icing on the cake, they cancelled the wrong GAP policy of mine without my consent and never notified me of their mistake. I am not sure if they pocketed my money because NO ONE WILL CALL ME BACK! I have been driving without a coverage I paid for, for 7 months. When I reached out to finance, NO ONE has made any attempt to call me back. In fact, they just transfer me back to the reception area; I'm not even able to leave a voicemail. I spoke with a receptionist who told me they were purposely ignoring me. I recommend staying far away and going to Hendrick Honda - their sales and finance team are stellar!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I just wanted to let people know that this dealership is...

5.0
by Karenlh on Nov 03, 2021

I just wanted to let people know that this dealership is awesome. Alex Khoury (service) thank you for taking good care of my car needs. You and the service team are absolutely awesome. Pohanka Honda has always taken care of me and my family. Also, Dana Wheaton you are the best salesman and it is always a pleasure to see you and make deals. My sincere thanks.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

What an absolute terrible experience! It is very clear...

1.0
by Daherndonandsuch on Sep 18, 2021

What an absolute terrible experience! It is very clear that the salesman we specifically worked with is all about moving on to the next. After texting with the salesman, and asking if I would be by today to look at the vehicle we then drove an hour and a half to get to Pohanka Honda. After receiving no response from my messages we walked into the dealership to he told by the salesman the vehicle had been sold. Per the salesman “that’s my bad, that’s on me”. No message back confirming the vehicle had been sold. Although we didn’t lock in the vehicle, the decent thing to do would of been to message back confirming that he in fact knew we were coming. After being told the vehicle had been sold, a manager stopped by the front desk and didn’t even acknowledge us. Poor poor business plan.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great dealership, was willing to work with us to get the...

5.0
by Richard A on Jul 10, 2021

Great dealership, was willing to work with us to get the car we wanted at a price we were shooting for. Nicholas was a great first impression; professional and knowledgeable, and helped find the ideal car. Emily worked with us throughout the purchasing process (we financed with a credit union) to get the deal sealed that day and get us driving our new car home while they squared away the details.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Horrible wait time (3.5 hours & still waiting) - prefer...

2.3
by Rids on Jun 18, 2021

Horrible wait time (3.5 hours & still waiting) - prefer avoid service from this honda location. This is not the first instance and it happened almost every time

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.

No one loves going to a car dealership, and looking for a...

5.0
by Alissa12345 on Jun 11, 2021

No one loves going to a car dealership, and looking for a new car during a chip shortage mad things even less pleasant. We were really dissatisfied with the selection and service in Richmond, so we went up the road to Fredericksburg & met with Jim Calvert at Pohanka. It was night and day. Pohanka had a much better selection, and Jim worked really hard to make sure we were happy with the car we got. He beat the price of the Richmond dealerships by $4k and was not slimy or pushy at all. Then he had the car delivered to our home in Richmond at no extra cost. So it was definitely worth the 1 hour trip for a much better experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I am a repeat customer of Pohanka Honda of...

5.0
by mtaylor93 on Jan 23, 2021

I am a repeat customer of Pohanka Honda of Fredericksburg. Perlita and Judaea did an excellent job at getting me the Accord Hybrid Touring that I was looking for at an excellent price. Jay in the finance office did a great job as well with all of the paper work. The folks at Pohanka are top notch and always make sure that I get what I am looking for at a price that I am looking for.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

mechanics and customer service poor.

1.0
by DS on Jan 23, 2021

I brought my van in to get the slide doors fixed. They called and said they found the problem and it would be $500 to fix. I gave them the OK. After I got it home, I realized that they didn't fix the problem. I called and they told me to bring it back in. They then said that what they had fixed (and charged me for) wasn't the problem and that it would cost $700 to fix the problem. Then they told me that it might not actually be the problem and I might have to keep coming in until the figure out what the problem is but I should fix what they thought might be it just in case it works!!!!

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I have bought a couple of cars from Kim AlveloAnd Tim...

5.0
by Greg1032 on Aug 23, 2020

I have bought a couple of cars from Kim Alvelo And Tim Willis And the service was absolutely fantastic. So when my little sister was ready to purchase her first new car, of course I brought her to see Kim Alvelo Sales consultant And Tim W. sales manager. Kim did everything to make the buying process easy and she knew exactly what to do to make my sister feel completely comfortable. Like I said this is her first new car. She absolutely loves her new 2020 passport EX-L.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.