Planet Ford 59
Hours of Operation
John 'JT' Thomas
Cars on the lot
The customer service is terrible.
The customer service is terrible. I purchased a new vehicle and it did not have the floor mats like it is supposed to. I thought at first, no big deal. The sales rep will take care of this issue and deliver quality service, after all this is an easy fix. That's not what happened at all. I was given the run around for a month after purchasing the vehicle. Something so simple, as to provide everything the vehicle comes with..that I paid for..is fair but the reps did not treat it that way. Once the sale was and the first review was sent with the promise off providing the floor mats, they did not keep their word. Its the principle. I paid over 45k for a brand new vehicle and the mistake was made by the dealership which the sales rep admitted, but the mats have still not been provided. I will continue to follow up but this is ridiculous and a poor reflection of how customers are treated at this dealership.
Thank you for reaching out to share your feedback. Our managers have shared that they have looked into this matter and resolved it. If you do need anything additional, please do reach out and let us know. We can be reached at firstname.lastname@example.org. We are here to help.
Randall Reed Ford
Fast and easy great service. Took care of all that I wanted.
David, we are so happy to read that our team provided fast and great service. If you need anything additional, please let us know. We are always here to help.
John Thomas is a very professional guy he was in charge of my vehicle and always on top of any updates Thank you JT
Miguel, we thank you or entrusting our team with your vehicle's A/C service needs. If we can ever be of any additional assistance, our team is here to help.
I wouldn't give any stars if I could.
I wouldn't give any stars if I could. What a horrible dealership! My car has been in and out of the maintenance replace department back and forth. I purchased the car in 2021 in November and it is now June and still have yet to drive it. DON'T EVER BUY A CAR HERE!!!!!
Customer care is always our top priority. Our team would like to look into your concern but we do need your information and any details. Please e-mail the full name associated with your vehicle, details and reference this review to email@example.com.
Was a great experience ola did a great job he was very knowledgeable and very honest
Kyle, thank you for letting us know that Kyle did a great job. We appreciiat your business and your review.
Outstanding service. Service writer Mark got all my recall’s , service done quickly and professionally.
Thank you for sharing your outstanding review about outstanding service. We are happy to read that Mark and our team provided a great experience. If you need anything additional, we are always here and happy to help.
Good customer service but the deal was very shady. I've bought four six vehicles over the last five years and never have had a deal done in this way. This was my first time with this dealer. I should've ordered my truck somewhere else.
Alejandra, thank you for sharing your feedback, we greatly appreciate you sharing your experience. If you do have any outstanding questions, we invite you to e-mail firstname.lastname@example.org with details so our team can further review.
Fast Response. Great Experience. Will do business again.
Thank you for sharing your great experience, Mike. If we can ever be of any additional assistance, we're always here to help at Planet Ford.
Best Service in Tiwn
I had a great experience working with the staff from the buying process which was a few months ago to the service staff great people and they are always willing to help.
Kenneth, we love that our team provided the best service in town, that is always our goal at Planet Ford. Please let us know how we can ever be of any additional assistance.
Great salesman, beautiful and modern dealership, everyone was extremely knowledgeable. All staff was friendly and professional. Great dealership
Howard, thank you for your high praise about your visit to Planet Ford. We are happy to read you had a great experience. If you need anything additional, we are always here to help.