Planet Ford 59

4.5

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Sales Team

Ken  Riley headshot

Ken Riley

New Car Internet Sales (101 Reviews)
Dealer Experience 37 years
Dealership Experience 6 years
John 'JT' Thomas headshot

John 'JT' Thomas

Service Advisor (54 Reviews)
Dealer Experience 30 years
Dealership Experience 12 years
Stuart McKenry headshot

Stuart McKenry

Finance Manager (53 Reviews)

Cars on the lot

131 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Planet Ford 59 are from Cars.com and DealerRater.com

1298 reviews

Bad customer service.

1.0
by Stayawayfromhere on Aug 05, 2022

Bad customer service. Kept my car for way too long to tell me they scanned it and couldn’t find anything. Just lazy mechanics now a days. Told them exactly what was wrong, that I hit something and it turned my radar. Doesn’t take a computer to tell them that. Got my tires rotated as well, wheel feels stiff, it pulls and now whenever I go up an incline driveway or over speed bumps there is a rattling or clunking noise from the rear, maybe the axle. Go get ripped off somewhere else, you won’t be disappointed avoiding this place.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Excellent customer service!

5.0
by Cassandra Hooks on Aug 03, 2022

Our salesperson was amazing! He went above and beyond to put us in the car we wanted.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

They always keep the vehicle for over a week, my last

1.0
by marvis.kidd on Jul 27, 2022

They always keep the vehicle for over a week, my last visit the mechanics took liberty of using the paper towel roll I buy for my vehicle, after using half a roll without my permission, they left the dirty paper towel in my vehicle balled up. I will never return to this dealer.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Very nice people

5.0
by Kenneth on Jul 17, 2022

The people were not pushy they were friendly and welcoming.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

At Planet Ford in Humble, we always strive to be helpful and provide award-winning care. If you need any additional help, please let us know.

Excellent/Prompt service on my vehicle!

5.0
by Christina Butler on Jul 16, 2022

Planet Ford in Humble did a great job servicing my car and getting it done within a day! win, win!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Christina, thank you for choosing Planet Ford in Humble and letting us know our team did a great job servicing your car and got it done quickly. If you need anything additional, we're here to help.

Mr. Verron

4.0
by Jacques Verron on Jul 09, 2022

Repair took longer than expected. JT kept us informed on a weekly basis as to the status. Thank you JT

Customer service 4.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Jacques, thank you for your patience, review, and for allowing us to assist with your automotive needs. We have shared your feedback with our management team so they are aware of your feeback. We are happy to read that JT and our team overall did a great job of keeping you informed and you're back on the road, again. If you need anything additional, pelase do let us know.

Servicing my Edge

5.0
by David Dorsey on Jul 01, 2022

The whole process was great they have the best customer service I have ever seen.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

David, thank you for allowing our team at Planet Ford in Humble to assist with your Ford Edge service needs. We are thrilled to read you had a five-star visit and our team provided the best customer service. If yo need anything down the road, we're here to help.

Service

5.0
by Michael Woods on Jun 29, 2022

Very helpful and pleasant service. I will do business with again!

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Michael, we are happy to read that our team at Randall Reed's Planet Ford in Humble was pleasant and helpful. We look forward to helping you with any additional automotive needs.

1alauderdale@att.net

5.0
by Archie Lauderdale on Jun 26, 2022

We really had a good experience overall. The couples items we added and needed work was done fast and with care.

Customer service 4.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Archie, what a kind review. Thank you for choosing Randall Reed's Planet Ford in Humble and letting us know that overall you had a good experience. We appreciate you entrusting us with your vehicle needs.

Car buyer

5.0
by Elizabeth Johnson on Jun 24, 2022

My experience was great and the sales and finance team member were awesome!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Elizabeth, congrats on your new car from Randall Reed's Planet Ford in Humble. We are happy to read our team was great and that you had an awesome experience.

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