Planet Ford 59
Hours of Operation
John 'JT' Thomas
Cars on the lot
Bad customer service.
Bad customer service. Kept my car for way too long to tell me they scanned it and couldn’t find anything. Just lazy mechanics now a days. Told them exactly what was wrong, that I hit something and it turned my radar. Doesn’t take a computer to tell them that. Got my tires rotated as well, wheel feels stiff, it pulls and now whenever I go up an incline driveway or over speed bumps there is a rattling or clunking noise from the rear, maybe the axle. Go get ripped off somewhere else, you won’t be disappointed avoiding this place.
Excellent customer service!
Our salesperson was amazing! He went above and beyond to put us in the car we wanted.
They always keep the vehicle for over a week, my last
They always keep the vehicle for over a week, my last visit the mechanics took liberty of using the paper towel roll I buy for my vehicle, after using half a roll without my permission, they left the dirty paper towel in my vehicle balled up. I will never return to this dealer.
Very nice people
The people were not pushy they were friendly and welcoming.
At Planet Ford in Humble, we always strive to be helpful and provide award-winning care. If you need any additional help, please let us know.
Excellent/Prompt service on my vehicle!
Planet Ford in Humble did a great job servicing my car and getting it done within a day! win, win!!!
Christina, thank you for choosing Planet Ford in Humble and letting us know our team did a great job servicing your car and got it done quickly. If you need anything additional, we're here to help.
Repair took longer than expected. JT kept us informed on a weekly basis as to the status. Thank you JT
Jacques, thank you for your patience, review, and for allowing us to assist with your automotive needs. We have shared your feedback with our management team so they are aware of your feeback. We are happy to read that JT and our team overall did a great job of keeping you informed and you're back on the road, again. If you need anything additional, pelase do let us know.
Servicing my Edge
The whole process was great they have the best customer service I have ever seen.
David, thank you for allowing our team at Planet Ford in Humble to assist with your Ford Edge service needs. We are thrilled to read you had a five-star visit and our team provided the best customer service. If yo need anything down the road, we're here to help.
Very helpful and pleasant service. I will do business with again!
Michael, we are happy to read that our team at Randall Reed's Planet Ford in Humble was pleasant and helpful. We look forward to helping you with any additional automotive needs.
We really had a good experience overall. The couples items we added and needed work was done fast and with care.
Archie, what a kind review. Thank you for choosing Randall Reed's Planet Ford in Humble and letting us know that overall you had a good experience. We appreciate you entrusting us with your vehicle needs.
My experience was great and the sales and finance team member were awesome!!
Elizabeth, congrats on your new car from Randall Reed's Planet Ford in Humble. We are happy to read our team was great and that you had an awesome experience.