Pinnacle Nissan

3.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
10:00am–7:00pm

Sales Team

Cameron Norlin headshot

Cameron Norlin

Assistant Finance Director (18 Reviews)
Francis Maena headshot

Francis Maena

Sales Consultant (16 Reviews)
Reginald Poindexter headshot

Reginald Poindexter

Sales Consultant 2.7 (13 Reviews)
Dealer Experience 18 years
Dealership Experience 4 years

Cars on the lot

85 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of Pinnacle Nissan are from Cars.com and DealerRater.com

638 reviews

Did most by research online so I could avoid any...

5.0
by stlcardinalarmada on Jan 14, 2022

Did most by research online so I could avoid any communication between any sleezy salespeople or managers at the dealership. Was met at the front door by my salesperson, Matt, so I could just test drive an Armada. I warned him I would not buy today. He proceeded to continue going over each feature (which come to find there were quite a few nice ones I wasn’t expecting) acting as if not buying that day did not phase him. That’s hard to come by nowadays. After an hour of checking the vehicle out, it started to feel like a break up when I went to leave the dealership. He knew I was bound to go and all he said was “well are you sure you wouldn’t want to at least like to know how much it will be when you are ready?”.. He came out with some figures and when they weren’t as crazy as I expected…. His manager came to shake hands and thanked me for coming in. Not as “sleezy” as I expected. Long story short, my guard was super high going into Pinnacle, and two hours later my brand new Armada. Thank you Duffy, his manager Ricardo, & the rest of the team at Pinnacle Nissan.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Extremely disappointed with my car buying experience with...

1.0
by CW on Nov 30, 2021

Extremely disappointed with my car buying experience with Pinnacle. The actual vehicle is fantastic but the experience has been made extremely difficult. My husband is currently deployed and we are living out of state with family. We have had our eye out for a specific vehicle and were able to finally find it online at Pinnacle. We began the process of purchasing the vehicle from out of state, as we were assured they were professional with their delivery experience and frequently work with out of state customers. As we moved through the process, Pinnacle was very hard to get in touch with. Our sales person never reached out to us with information or a timeline, instead I’d call the dealership and be bounced around for quite a few minutes before connecting with anyone. Once our car was delivered to the state we were in, it was running on fumes with a completely empty tank, and multiple check engine lights were on. Thankfully, we have a trusted dealership near us that was able to complete all necessary fixes, but receiving the car in this condition was very disappointing, especially because we couldn’t get an appointment for the repairs for 2.5 weeks, so the car had to just sit idle for that time. Since we bought the car out of state and in an odd situation while my husband was deployed, we were told by our sales person, the finance department, and the used car sales manager they would issue us an additional 30 day extended temporary tag until we were back to our home state to complete the registration. When I called to request the extended tag, I was told this is something they cannot and will not do. I was told sometimes they get confused when things are out of state because they don’t do out of state sales often (complete opposite of what we were told at the beginning of this process) I found the service extremely disappointing and would strongly discourage anyone from purchasing from this business. We had a sizable downpayment, great credit, and tried to be easy to work with, however it seemed they went out of their way to make things difficult for a military family in a somewhat chaotic deployment situation.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst experience ever buying a vehicle. Maybe it was the...

1.0
by Wtsy120905 on Nov 20, 2021

Worst experience ever buying a vehicle. Maybe it was the color of my skin. I should have walked out when the first finance guy treated me like I was stupid. They trick you and switch paper work around and never call back. Service is just as terrible Everyone who works there is a so called manager and no one address any of your issues. I am trading in my cars because I want nothing to do with these racist jerks. Dont ever buy a car from these mean horrible people who care nothing about you

Overall experience 1.0 Does not recommend this dealer.

Wow, what a guy (if you want to call yourself that)....

3.0
by simplyAl on Oct 04, 2021

Wow, what a guy (if you want to call yourself that). Challenging and threatening me over the phone and tells me that he'll clear his appointments to meet me face to face. Sure... I'll go meet you, I told him I'd be there is 30min. I took the 20 mile drive just to see what Ricardo looked like and to grab a business card. Comes up pumped chest and arms out, and starts. I ask him for a business card, he looks confused as that is all I asked for. He comes back with a card and then asks if there is anything else. I'm like, nope that's it. He then challenges me some more "Sounded like you had a lot more to say over the phone". I did have more to say, but I'm not wasting my breath on this poor excuse of a manager. I feel sorry for the secretary/admin assistant, the look of fear on her face from the way Ricardo was acting. I hope that the owner that claims he over heard the conversation takes care of this situation. Nissan dealership only receives 3 stars for the lack of ownership and follow up on our issue. They do receive a few stars as they've accepted their mistakes. Ricardo doesn't get any stars (i had to put one), this is not someone you want on your team. A virus!

Overall experience 3.0 Does not recommend this dealer.

I am completely dissatisfied with the sales people at...

1.0
by Woodydee1 on Sep 25, 2021

I am completely dissatisfied with the sales people at Pinnacle Nissan.. First, they email me about looking for a vehicle. Next, i find the stock number (from their website) for 2 vehicles. Then they provide me with a purchase order from 1 of the 2 vehicles. I ask about the other and the sales Manager calls my phone amd proceeds to tell me the numbers for another vehicle I didn't even inquire about when i emailed his sales person the stock number. Then he asks me which stock number is it? Was completely rude and made some disparaging remarks.. Please do not go to this dealership they obviously do not care to listen to the customer and then lie about their inventory only to upsale you on a more higher priced vehicle. As a black man i truly felt discriminated against.. There should be no reason anyone gets talked to and harassed on a Saturday when they are with their kids. Shameful...

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst experience. Beware of such money minded people who...

1.0
by VK on Sep 24, 2021

Worst experience. Beware of such money minded people who try to extract as much as money on you. These people force you to buy a car for a certain price and also on the backend they would take all your money in the form of DMV credit/title refunds or useless protection plans. Showing off my interest to buy a car was the biggest problem, they formed a team and made every move to convince me, after a long conversation we arrived at a deal. On the minute before signing the contract, they included a protection plan which i don't have any idea and took off any money from DMV title refund as a credit to balance the deal. So beware of such acts, they will showcase as such they agreed to the price but on the background, the finance person would figure out all the possible ways to put up the cost on you. Though my credit history was very good, they gave me a very high APR, i was so disappointed. I didn't back off even after all this, that is big mistake. Wait, disappointments are not over yet, there is one more twist at the end, they gave only one key for the car though i was given an impression like both the keys were there. Once they sell a car, you will not get any respect. I was treated very badly when i went back the next day, to enquire about the title refund. There is a person who takes care of the finance and get your contract signed, he is the one who messed up my buying experience. Infact, he tried hard on me to buy an additional $3k bumper to bumper warranty, and he was little rude while turned him down. He took the liberty of his position to set me with the high APR and also took away from title refund without my knowledge using my acknowledgement on transfer ownership. This incident happened in Pinnacle Nissan on September 2021. I want to give 0 stars to sales mans involved (mark smith, regie), finance manager, desk manager and the customer care. I responded to the survey with all my concerns to Anna Algiene, left a voicemail too but no response or sign of action in return. I feel helpless and cornered.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We pride ourselves on maintaining the highest quality standards for our customers. We are refunding the over charged license fees once we get your title to your trade. You agreed to pay half of the balance and forgo the 2nd key. We are paying half the remaining balance. We do everything we can to satisfy our customers and we hope this resolves the situation.

Very worst experience, probably the worst people i have...

1.0
by dalwinbala123 on Sep 20, 2021

Very worst experience, probably the worst people i have ever seen. Beware of the cheaters, who make you to buy car for a certain price and also on the backend they would loot money from your DMV credit/title refunds. Showing my interest to buy a car is my biggest problem, they formed a team and made every move to convince me and hiked my price and finally we agreed to a deal. In last minute before signing a contract, they included a protection plan which i don't have any idea and got some signs which is indirectly says they would loot any money as credit they want in order to balance the deal. So beware, they will agreed to a deal but they do some background work to bring some more money which will not be part of your contract. Finally they gave only one key for my car, i was told they will handover both the keys. but that is also a lie. Once they sell a car, you will not get any respect if you walk in again for some clarifications. There is a person who takes care of the finance, he is the one who pollutes everyone and cheated me. He tried to sell a 3k bumper to bumper warranty, since i didn't agree he used his skills to hike the APR and added hidden charges. This incident happened in Pinnacle Nissan on September 2021

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

HORRIBLE experience at this dealership!! Salesperson was...

1.0
by kellisunshine2004 on Sep 08, 2021

HORRIBLE experience at this dealership!! Salesperson was great! Finance and other management disrespectful!!! Told them my top down payment and payment I wanted to be at and everytime I tried to leave they followed. Also took my debit card which I thought was strange..but found out that is a strategy tactic to keep you there. A GM contacted me via email and I replied telling him about the awful experience I had and to no surprise I never received a reply!! Do not go here they try to make you feel "less than" and humiliated me in front of others in the parking lot upon leaving!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Bought a car from them, traded in my car. Found out the...

1.0
by Zerozippers on Jul 07, 2021

Bought a car from them, traded in my car. Found out the car I was sold was illegally modified thusly voiding the warranty. They took the car back and gave me my car back. So far so good? Not so much. They were high pressure the whole time and made me feel like I was either not worth their time or being unreasonable. But the real reason for the 1 star? They wouldn’t return my down payment because they claimed that they did work on my car while it was there. Which I was never told about until a month later when my check never arrived. Horrible service. Horrible dealership. Don’t buy from here if you have the option.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Buyer Beware

1.0
by Richard on Jun 01, 2021

Buyer beware … I wish I could give them zero stars. Looking a bee Nissan Armada…they had a vehicle but it was a higher trim level than we were looking for but we were reassured they could give us/honor the same national special on that vehicle. They came back with a deal that was over 2x what was discussed. Than two times a day we would receive calls from different sales reps asking if we still wanted the car…finally told them to stop calling and they are harassing us. We went to another dealership and got the car we wanted at the national special - $858 …Pinnacle was saying we need to put another $2,000 down and our payment, on the same car trim level, was $1,535 a month…2x… Shop elsewhere ….save $$

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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