Philly Auto Group LLC

3.7

Hours of Operation

Sales
Monday
9:30am–8:00pm
Tuesday
9:30am–8:00pm
Wednesday
9:30am–8:00pm
Thursday
9:30am–8:00pm
Friday
9:30am–8:00pm
Saturday
9:30am–8:00pm
Sunday
Closed

Cars on the lot

0 cars available
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Dealership reviews

3.7
Rating and reviews of Philly Auto Group LLC are from Cars.com and DealerRater.com

15 reviews

Taken advantage of...

1.0
by JD on Nov 16, 2021

Like "Scammer" stated in his review...Lots, and lots of problems with a car in "great condition"- I've had it 6 weeks and it still can't be driven due to the significant repairs needed to make it safe to drive. I was completely lied to and snowed...they are NOT to be trusted.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Major Disappointment

1.3
by Michele on Dec 19, 2020

Sales manager, CJ, was very helpful initially. I explained my situation from the very beginning and he provided information on several vehicles. Once a vehicle was selected, and the terms were workable for me, things started to decline. It felt like I was being ignored and strung along. Our last interaction ended with CJ being very rude, disrespectful and unprofessional. Another manager, Alex, did attempt to smooth things over and explained what happened. Not a very good experience overall.

Customer service 2.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Overcharged and underwhelmed now

2.0
by Terrence on Sep 15, 2020

One month later and I'm having more problems than I started with. The car is fine so far. My problem is financial. My initial payment was supposed to be $425 on September 4th. Due to a "pc issue", I was charged $854.80!!! I called to complain as it would cause an overdraft on my account because of other obligations I have. After much double talk and run around, I still have yet to be reimbursed the $429.80 extra charge they took AND I got hit with the overdraft regardless. I also have no faith that it won't occur again next month. Looking into legal options now.

Customer service 2.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Bent over backwards for me!

4.7
by Terrence Williams on Aug 22, 2020

I had NO CREDIT initially. I wanted a Rav4. They put up with my BS and put in one. They bent over backwards for me. Thanks CJ and Joyce

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great place to buy a car from! Polite and helpful!

5.0
by Keshawn on Jun 27, 2020

I've been referred by a friend who bought a car from this place a year ago. I can only say that I've been treated like a vip. Polite reps and phenomenal finance manager. He got me approved even with an open bankruptcy! Im back on track building my score back up and driving a car I absolutley love! Thumbs up for these guys! Thank you!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

They Lie big time, stay away... Lots of excuses

1.0
by KFone on Jun 24, 2020

They Lie big time, stay away... Lots of excuses no solutions would not recommend. Don't waist time with these Lier's. bad bad bad bad bad bad

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Scammers!!

1.0
by Thewrongone on Jun 10, 2020

They sell cars in “perfect condition” at least that’s what they claim but when you realize they lied they won’t fix anything! They’re scammers and just want your money. They even asked me to pay them to fix a car the sold me broken!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Very honest and helpful dealership!!!

5.0
by J. ORTIZ on Oct 14, 2019

Went in trying to finance a car for my fiancé and left with a car for both her and myself. They did what ever they could to make things happen, they were very understanding about my situation and were able to work things around me. Whether it was the down payment, monthly payment, etc. they did what they could to help us out and get us the best option. All in all we were happy with their service as they were very helpful, friendly and interacted with the entire family. Also, we are more than satisfied with our new cars. I would recommend anyone who has no credit, bad credit or good credit to come here for a car. You will not be disappointed!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Good place

4.3
by Anton on Oct 12, 2019

Philly Auto Group treat me like family, they made sure I came out with a car that was suitable to my comfort, they made sure I came out a happy customer,

Customer service 4.0 Buying process 5.0 Quality of repair 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Satisfied Customer!

5.0
by Jeremiah on Oct 07, 2019

Great place. Honest and very friendly. Got me approved and driving within a couple of hours. Affordable payments and my credit is far prom perfect. Thank you guys!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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