Peterson Auto Group

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Tonya Arsenault headshot

Tonya Arsenault

Marketing (121 Reviews)

Cars on the lot

648 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Peterson Auto Group are from Cars.com and DealerRater.com

4169 reviews

Great service, no surprises. Customer friendly. my auto...

5.0
by bohne.duanne on Jan 21, 2022

Great service, no surprises. Customer friendly. my auto was ready when promised. I had no waiting time when dropping off or picking up.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

On behalf us all of us at Peterson BMW, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department. Please come back to visit anytime!

Colby was super helpful with the how process. Answered...

5.0
by Jennifer on Jan 20, 2022

Colby was super helpful with the how process. Answered all my questions. And when my car came I wasn’t feeling well so he delivered it to my home so I could have it as soon as possible. Love my new X4!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for your review! We appreciate your business.

Ricky Peterson was super easy to work with and made...

5.0
by Bryce on Jan 18, 2022

Ricky Peterson was super easy to work with and made trading in my car a breeze.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for 5 star review!

Ryan at Peterson BMW got me in quickly and fixed my car...

5.0
by Tmessuri55 on Jan 15, 2022

Ryan at Peterson BMW got me in quickly and fixed my car as promised. Serbia was completed timely.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing such positive feedback! We appreciate you and your business here at Peterson BMW Service Center.

My wife and I recently purchased a new 2021 BMW from...

2.0
by Dave M on Jan 13, 2022

My wife and I recently purchased a new 2021 BMW from Peterson BMW. The purchase was a good experience but when I recently made an on line appointment to have my oil changed I received a couple emails saying my appointment was set. Even got a reminder email. Which would leave a normal person to believe an appointment was set. When I arrived at Peterson after a 30 mile drive from Middleton to be told I did not have an appointment because the on line system doesn’t tell them of the appointment. I was even told the admin knows of the problem and won’t fix it. I was then told that I must leave the car for the day so I could be fit in. Which was not an option as I had no ride and scheduled to wait for the service to be done. Then was told to reschedule which did not make me happy and waste even more of my time. I did vent my displeasure and was able to get my vehicle serviced after an hour and half wait. I spent over $45K for the vehicle and have many choices to buy new cars and after the initial purchase purchase you treat your customers like that I will likely take my business else where.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hi Dave, we are sorry for all the confusion regarding your online appointment. We are going to look into the online scheduler and see where the breakdown is so that we can improve the experience for our service guests. If you would like to discuss this further, please reach our to our Service Director, Rafael Cuevas and he can assist you. He can be reached by calling 208-378-5980.

Took my X5 in for some repairs. They had a part delivered...

5.0
by Sheldahlmelissa on Jan 13, 2022

Took my X5 in for some repairs. They had a part delivered later that expected so I went in to get a loner car and ended up buying a 2022 X3. Everyone from parts and service to sales and financing are awesome!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your new BMW X3! We appreciate your business and the positive feedback. We hope you are enjoying your new ride!

Great customer service and very informative of what they...

5.0
by C. Rock on Jan 08, 2022

Great customer service and very informative of what they were doing throughout the entire process. Love my BMW.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

On behalf us all of us at Peterson BMW, we would like to thank you for sharing this great review about our dealership! We appreciate your business, please come back and see us again.

Great service. Quick turn around on service. Very...

5.0
by Stevework16 on Jan 05, 2022

Great service. Quick turn around on service. Very friendly and took care of all our needs

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're happy to hear you had such a positive experience with our Peterson BMW service team! Please don't hesitate to reach out if there's anything additional we can do for you.

Service was professional and knowledgeable. Work was done...

5.0
by Akaincognito on Jan 01, 2022

Service was professional and knowledgeable. Work was done sooner than expected. Sales and management follow through was also professional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for your review! We appreciate your business.

Always great service and friendly people to work with....

5.0
by tcaspercss on Dec 30, 2021

Always great service and friendly people to work with. Appreciate the reminders of the appointment and updates during. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for your review! We appreciate your business.

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