Peterson Auto Group

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Tonya Arsenault headshot

Tonya Arsenault

Marketing (121 Reviews)

Cars on the lot

688 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Peterson Auto Group are from Cars.com and DealerRater.com

4192 reviews

Ryan in the Service department was very understanding,

5.0
by ryanpotter42 on Mar 29, 2022

Ryan in the Service department was very understanding, punctual, and informative. He was very clear with what work was being done to my car and he did a great job at telling me what service I should be done and when. I will be returning to BMW Boise service dept. anytime I need future service / repairs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing such positive feedback! We appreciate you and your business.

Ryan took care of everything coordinating service of my

5.0
by mpironi on Mar 29, 2022

Ryan took care of everything coordinating service of my 430 with body shop there. I very much appreciate the service and will continue using Peterson BMW.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for posting about your time here at Peterson BMW. Thank you for entrusting our team with your service needs

Excellent service.

5.0
by jpm999 on Mar 27, 2022

Excellent service. Very sincere in their effort. Everyone is very happy to work at Peterson! It makes for a great atmosphere. Thank You, Jim

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

On behalf us all of us at Peterson BMW, we would like to thank you for sharing this great review about our dealership!

You're welcome. You deserve it. Jim May

We really appreciated our salesman Joel Merrell.

5.0
by fancecb on Mar 26, 2022

We really appreciated our salesman Joel Merrell. He helped us so much and was always helpful. He did a terrific job!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're happy to hear you had such a positive experience with our Peterson BMW service team! Please don't hesitate to reach out if there's anything additional we can do for you.

Their BMW service department and manager Rafael are

5.0
by Barb K on Mar 22, 2022

Their BMW service department and manager Rafael are amazing. I have owned 5 BMWs over the past 30 years … and have never been disappointed at any level with the quality of the personal service and people I have interacted with. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your loyalty to the BMW brand. It just makes our day getting reviews like this, thank you for your business and we look forward to working with you again.

Worst service experience I have ever had.

1.0
by jpnev on Mar 20, 2022

Worst service experience I have ever had. We usually deal with the BMW Dealers in Reno, Salt Lake or Las Vegas. The service and they way you are treated there are head and shoulders above this dealer. Paid 300.00 to clean the car of oil from a ruptured oil coiler and the car was covered in oil when I picked it up. Car was not even cleaned even though they had it over 2 months.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are sorry that your experience here was not more positive. We would like to reach and discuss what happened with you, however we are not able to identify you by the name given on this review. Our Service Director would want to make sure you got taken care of. If you would like to reach out to Raf Cuevas at 208-378-5980 he would be happy to talk to you regarding your experience.

I have talked to Raf Cuevas , only person I will talk to is the General manager of the dealer

The heroic service staff at Peterson BMW, particularly

5.0
by JackRock20 on Mar 11, 2022

The heroic service staff at Peterson BMW, particularly Ryan McCalla, have kept me on the road through thick and thin. I have no idea how I would be able to get BMW service without Ryan's dedication and technical savvy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review! We appreciate your feedback on Ryan on our service team. He will love getting your feedback.

My wife and I traded in our Subaru and bought a Toyota

1.0
by Bentley on Mar 10, 2022

My wife and I traded in our Subaru and bought a Toyota Highlander...And when it was all said and done they ended up paying our Subaru loan but they did a short payoff and when I called they wouldn't take care of it...The bank even called them and still nothing..You would think they would call the bank to find out what the payoff amount would be...So much for my credit rating.... Poor Poor finance agent.

Overall experience 1.0 Does not recommend this dealer.

While waiting for car service, had very enjoyable

5.0
by myscreenname on Mar 07, 2022

While waiting for car service, had very enjoyable conversation with Sales. Looking forward to the day when new vehicles are more readily available. In the interim, I'll enjoy my M550!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

On behalf us all of us at Peterson BMW, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department. Please come back to visit anytime!

Went in for my 1st oil change on my 2021 BMW M440i.

5.0
by JOE BMW on Mar 07, 2022

Went in for my 1st oil change on my 2021 BMW M440i. They got me in and out very quickly. The tech Eric came out to talk to me before I left about some things. Very Happy No Problems THXS!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

This is great feedback! Thank you for choosing Peterson BMW in Boise.

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