Peterson Auto Group

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Tonya Arsenault headshot

Tonya Arsenault

Marketing (122 Reviews)

Cars on the lot

740 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Peterson Auto Group are from Cars.com and DealerRater.com

4195 reviews

Because of the way Ryan (service department) handled our

5.0
by 681edwardsl28 on May 03, 2022

Because of the way Ryan (service department) handled our issue with our BMW, I would recommend this dealership for any service issues. He was thorough, explained what he would do, and he followed through. Great employee.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your review! It really means a lot to us that you had a positive experience. Thank you for choosing Peterson BMW.

Great and timely parts orders and service department

5.0
by RM Murphy on Apr 24, 2022

Great and timely parts orders and service department installation for updates to my newly purchased X7. Thank you Peterson BMW RM Murphy

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you and your business here at Peterson BMW.

Ryan and the service dept were very responsive but they

5.0
by cjcurtiss57 on Apr 20, 2022

Ryan and the service dept were very responsive but they really couldn’t figure out what was wrong with my car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

On behalf us all of us at Peterson BMW, we would like to thank you for sharing this great review about our dealership!

Thank you Peterson BMW in Boise for always doing a great

5.0
by barbbmw03 on Apr 14, 2022

Thank you Peterson BMW in Boise for always doing a great job servicing my car. 5 ⭐

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you and your business here at Peterson BMW.

The dealership alerted me to the fact that the car needed

5.0
by fraizerc on Apr 12, 2022

The dealership alerted me to the fact that the car needed an oil change and significant software updates. Everything was taken care of at no out of pocket expense to me. Quality service and good follow up to the ownership experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you and your business here at Peterson BMW.

Took 5 weeks to complete repairs.

2.0
by Got tired of pedaling my bike on Apr 09, 2022

Took 5 weeks to complete repairs. Have to rent a car for 5 weeks isn’t cool.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We want to let you know that we appreciate you for bringing this to our attention and we will be looking into this issue and hope to resolve it promptly and accurately.

Peterson BMW delivers great customer service.

5.0
by s9936c on Apr 07, 2022

Peterson BMW delivers great customer service. Ryan is always willing to help and is very courteous.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5 star review!

Ryan as always is on top of things and provides excellent

5.0
by bdemise@aol.com on Apr 07, 2022

Ryan as always is on top of things and provides excellent service always. He has this friendly disposition and pleasant to be around and enjoy conversing with him about many things. I recently purchased a 2019 BMW 750 so now I have stable of three BMW's ,,, 2019 X5 50i, 2019 M850i, and now the 750 Xdrive. I purchased the 750 without any hesitation (the first used car I have ever purchased) partly because of the great service I have experienced at the Peterson BMW with my other two vehicles. I was correct in my assumptions as I want all of my vehicles be in perfect shape and nit-pick about various. I noticed after purchase that the driver's side door did not line up perfectly to the rear door and other adjacent surfaces ... I estimated it was not co-planer (flush) but about 1/8 (.125) inches. I showed this to Ryan and he had a tech come out and had it adjusted in a matter of minutes. Now a perfect fit!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing such positive feedback! We appreciate you and your business.

Ryan was helpful and communicated regularly, as I left my

5.0
by tklahr on Apr 04, 2022

Ryan was helpful and communicated regularly, as I left my car for a week while traveling. My car was delivered to the airport and ready for me on my return! Awesome service all around.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing such positive feedback! We appreciate you and your business.

Excellent service!

5.0
by sarafine17 on Apr 02, 2022

Excellent service! They answered all of my questions, were professional and knowledgeable. I’m very happy with my experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.