Peterson Auto Group
Sales Team
Tonya Arsenault
Cars on the lot
Dealership reviews
4170 reviews
I was notified around October of 2021 by BMW my X5 had a
I was notified around October of 2021 by BMW my X5 had a possible battery recall. After it was determined that the batteries needed to be replaced I took the X5 into Peterson on January 25, 2022. Peterson gave me a loaner BMW for the entire time my X5 was in the shop. The dealership did as well as they could to replace the batteries as fast as they could. However, the BMW engineers need to revise their design. Replacing the batteries should not take a week and a half and another week and a half to install them. BMW miss boxed a battery and only sent the correct battery to Peterson a couple of weeks later. If I was BMW I would find a way to send the correct battery in a couple of days. This is bad Customer Service for BMW and the Dealership couldn't do anything to speed up the delivery of the batteries. BMWs are fantastic machines and close to "the ultimate driving machine," but no one can drive them while they sit in the Dealership Shop for over 4 weeks.
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Very friendly.
Very friendly. Quick response. No pressure. clean facility. Interested in customers needs. Honest about car availability.
Peterson BMW thanks you for the 5 star review!
They do a wonderful job of videoing the work which needs
They do a wonderful job of videoing the work which needs to be done. They even clean your car and the people are wonderful-Jane Siemens Neary
Peterson BMW thanks you for the 5 star review!
Very reliable and responsible service.
Very reliable and responsible service. We’ve had full confidence in the quality of work we receive there.
Peterson BMW thanks you for the 5 star review! We appreciate your business.
No pressure.
No pressure. No drama. Good customer service. Staff are friendly and professional. We will be long term customers.
Peterson BMW thanks you for the 5 star review! We look forward to working with you again.
they are very helpful and are happy to take the time to
they are very helpful and are happy to take the time to answer any questions you have about your car.
Peterson BMW thanks you for the 5 star review! We appreciate your feedback.
I was impressed with the service I recently received at...
I was impressed with the service I recently received at Peterson BMW. In particular, the service manager, Ryan, provided communication via text and I received a video on my phone from the technician working on my car. A new level of service I really appreciated.
Peterson BMW thanks you for the 5 star review!
Received a notice regarding discontinuation of 3G...
Received a notice regarding discontinuation of 3G service. Made an appointment to resolve issue and work was completed.
Peterson BMW thanks you for your review! We appreciate your business.
Great customer service and friendliness. Colby was always...
Great customer service and friendliness. Colby was always quick to answer any questions I had via text/email/call!
Peterson BMW thanks you for the 5 star review! We are so glad that Colby was able to answer your questions.
Madison was 5 star beginning to end. Great communication,...
Madison was 5 star beginning to end. Great communication, efficient with diagnosis and resolution. This is almost six years of great service for me.
Thank you for sharing such positive feedback! We appreciate you and your business here at Peterson BMW.