Peterson Auto Group

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Tonya Arsenault headshot

Tonya Arsenault

Marketing (121 Reviews)

Cars on the lot

648 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Peterson Auto Group are from Cars.com and DealerRater.com

4170 reviews

I was notified around October of 2021 by BMW my X5 had a

4.0
by Shop.com on Feb 25, 2022

I was notified around October of 2021 by BMW my X5 had a possible battery recall. After it was determined that the batteries needed to be replaced I took the X5 into Peterson on January 25, 2022. Peterson gave me a loaner BMW for the entire time my X5 was in the shop. The dealership did as well as they could to replace the batteries as fast as they could. However, the BMW engineers need to revise their design. Replacing the batteries should not take a week and a half and another week and a half to install them. BMW miss boxed a battery and only sent the correct battery to Peterson a couple of weeks later. If I was BMW I would find a way to send the correct battery in a couple of days. This is bad Customer Service for BMW and the Dealership couldn't do anything to speed up the delivery of the batteries. BMWs are fantastic machines and close to "the ultimate driving machine," but no one can drive them while they sit in the Dealership Shop for over 4 weeks.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

We appreciate your patience with us, we really value your feedback.

Very friendly.

5.0
by sandyrlarkin2 on Feb 25, 2022

Very friendly. Quick response. No pressure. clean facility. Interested in customers needs. Honest about car availability.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review!

They do a wonderful job of videoing the work which needs

5.0
by Jane on Feb 24, 2022

They do a wonderful job of videoing the work which needs to be done. They even clean your car and the people are wonderful-Jane Siemens Neary

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review!

Very reliable and responsible service.

5.0
by LANOOSH on Feb 23, 2022

Very reliable and responsible service. We’ve had full confidence in the quality of work we receive there.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review! We appreciate your business.

No pressure.

5.0
by corporalturbo on Feb 18, 2022

No pressure. No drama. Good customer service. Staff are friendly and professional. We will be long term customers.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review! We look forward to working with you again.

they are very helpful and are happy to take the time to

5.0
by patty_hagedorn on Feb 18, 2022

they are very helpful and are happy to take the time to answer any questions you have about your car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review! We appreciate your feedback.

I was impressed with the service I recently received at...

5.0
by Dar on Feb 07, 2022

I was impressed with the service I recently received at Peterson BMW. In particular, the service manager, Ryan, provided communication via text and I received a video on my phone from the technician working on my car. A new level of service I really appreciated.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review!

Received a notice regarding discontinuation of 3G...

5.0
by rob on Jan 31, 2022

Received a notice regarding discontinuation of 3G service. Made an appointment to resolve issue and work was completed.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for your review! We appreciate your business.

Great customer service and friendliness. Colby was always...

5.0
by jmckrmn on Jan 28, 2022

Great customer service and friendliness. Colby was always quick to answer any questions I had via text/email/call!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review! We are so glad that Colby was able to answer your questions.

Madison was 5 star beginning to end. Great communication,...

5.0
by CW on Jan 27, 2022

Madison was 5 star beginning to end. Great communication, efficient with diagnosis and resolution. This is almost six years of great service for me.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing such positive feedback! We appreciate you and your business here at Peterson BMW.

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.