Peterson Auto Group

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Tonya Arsenault headshot

Tonya Arsenault

Marketing (122 Reviews)

Cars on the lot

693 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Peterson Auto Group are from Cars.com and DealerRater.com

4195 reviews

Sales process is professional and runs smoothly.

4.0
by flesherallison on Jul 15, 2022

Sales process is professional and runs smoothly. Staff is attentive and knowledgeable and listen to your preferences.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your feedback!

Fernando was a fantastic Service Advisor!

5.0
by petedearborn on Jul 15, 2022

Fernando was a fantastic Service Advisor! He was knowledgeable, friendly, and had excellent follow through!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5 star review!

This dealership always makes me feel like I own the most

5.0
by jody.benson on Jul 10, 2022

This dealership always makes me feel like I own the most expensive car in town! Always happy to answer my questions and appreciate that I ask. I had my car serviced recently and I felt the quality of personal customer care assistance was exceptional and "old fashioned" What I mean by "old fashioned" is going back to a time when you were the most important person to them and you didn't feel they were rushing you out and on to the next person. Kudos for being totally present BMW! Also, my service rep, Fernando was outstanding!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for this 5 star review and your kind words. We appreciate your business, thank you for choosing Peterson BMW.

Ryan is my go-to at Peterson BMW.

5.0
by Kelly Householder on Jul 08, 2022

Ryan is my go-to at Peterson BMW. Always working to take great care of me no matter what comes up. He is a pleasure to work with and always provides top service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review! We really appreciate your feedback, have a great day!

Once again Peterson Service Dept provided an excellent

5.0
by bstadsh on Jul 05, 2022

Once again Peterson Service Dept provided an excellent repair on my X5. Parts needed to be ordered to make the repair. Ryan kept me in the loop when they arrived, got my car in the shop and completed the service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the 5 star review.

Ryan was very helpful in getting my car in and repaired

4.0
by mdavis on Jun 30, 2022

Ryan was very helpful in getting my car in and repaired in a timely manner. He dealt with a third party extended warranty company and delivered the car repaired as explained and expected. When picking up the car, the inspection report stated that further repairs were needed/advised and the report stated that the repairs were deferred. I was never contacted to either authorize or defer these additional repairs so this is an inaccurate statement as I cannot defer repairs that I was unaware of. I have to travel 150 miles to the dealership for service and or repairs and it would have been nice to have been informed of the additional repairs so that I could have authorized the repairs and saving myself another trip. Peterson BMS does great work but this is an area were customer service fell short and could be improved. Mike

Customer service 3.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

thanks for listening

Hi! Thank you for the feedback, these reviews are something that we take very seriously. This is definitely something that we can forward on to our Service Director to be addressed. We are sorry that we fell short and hope you will give us another chance to try and redeem ourselves. We hope you have a great rest of your week.

Ryan McCalla provide excellent customer service in a

5.0
by Phil on Jun 28, 2022

Ryan McCalla provide excellent customer service in a timely, efficiency and courteous manner during my recent service visit for my BMW X5

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the 5 star review! We appreciate your feedback.

We have always received great service and been treated

5.0
by mattb on Jun 24, 2022

We have always received great service and been treated very well. Peterson's service department is a big part of why we'll buy our next car there.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to write this review. We appreciate your business and look forward to helping you again.

Service at Peterson’s BMW has been excellent over the

5.0
by Paul Frise on Jun 14, 2022

Service at Peterson’s BMW has been excellent over the last 17 years. The work is accomplished in a minimum of time and a fair price. This is largely due to service manager, Rafael Cuevas, knowledge of the product and concern for quality. Recently, Madison White, assistant service advisor, has been very helpful with communication and other support on more than one occasion.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great customer service from the service department!

5.0
by Rmtsaclaw on Jun 10, 2022

Great customer service from the service department! Service indicator light was not turned off during routine maintenance. After reporting the issue, the service manager actually drove to my house that evening to reset the car’s computer so that I would not be inconvenienced. Above and beyond what I expected!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the 5 star review! We appreciate your kind words, it made our day.

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