Peterson Auto Group

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Tonya Arsenault headshot

Tonya Arsenault

Marketing (121 Reviews)

Cars on the lot

652 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Peterson Auto Group are from Cars.com and DealerRater.com

4170 reviews

Took 5 weeks to complete repairs.

2.0
by Got tired of pedaling my bike on Apr 09, 2022

Took 5 weeks to complete repairs. Have to rent a car for 5 weeks isn’t cool.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We want to let you know that we appreciate you for bringing this to our attention and we will be looking into this issue and hope to resolve it promptly and accurately.

Peterson BMW delivers great customer service.

5.0
by s9936c on Apr 07, 2022

Peterson BMW delivers great customer service. Ryan is always willing to help and is very courteous.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5 star review!

Ryan as always is on top of things and provides excellent

5.0
by bdemise@aol.com on Apr 07, 2022

Ryan as always is on top of things and provides excellent service always. He has this friendly disposition and pleasant to be around and enjoy conversing with him about many things. I recently purchased a 2019 BMW 750 so now I have stable of three BMW's ,,, 2019 X5 50i, 2019 M850i, and now the 750 Xdrive. I purchased the 750 without any hesitation (the first used car I have ever purchased) partly because of the great service I have experienced at the Peterson BMW with my other two vehicles. I was correct in my assumptions as I want all of my vehicles be in perfect shape and nit-pick about various. I noticed after purchase that the driver's side door did not line up perfectly to the rear door and other adjacent surfaces ... I estimated it was not co-planer (flush) but about 1/8 (.125) inches. I showed this to Ryan and he had a tech come out and had it adjusted in a matter of minutes. Now a perfect fit!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing such positive feedback! We appreciate you and your business.

Ryan was helpful and communicated regularly, as I left my

5.0
by tklahr on Apr 04, 2022

Ryan was helpful and communicated regularly, as I left my car for a week while traveling. My car was delivered to the airport and ready for me on my return! Awesome service all around.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing such positive feedback! We appreciate you and your business.

Excellent service!

5.0
by sarafine17 on Apr 02, 2022

Excellent service! They answered all of my questions, were professional and knowledgeable. I’m very happy with my experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review!

It was refreshing to call the main phone number of the

5.0
by sandy on Apr 01, 2022

It was refreshing to call the main phone number of the dealership, get a "live" person on the phone after only 3 options to choose from, then be transferred immediatele to my service consultant, Ryan Mccalla. I very much appreciated Ryan's help and consistent communication. I have a few businesses and contractors he could give lessons to.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you and your business here at Peterson BMW. Thank you for the feedback!

Madison was great, kept me informed.

5.0
by 1symeez1 on Mar 31, 2022

Madison was great, kept me informed. Thanks so much for the loaner. Appreciate the service

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you and your business here at Peterson BMW. Thank you for the feedback!

Absolutely ATROCIOUS.

1.0
by I'mGonnaWreckIt on Mar 30, 2022

Absolutely ATROCIOUS. I would never purchase a vehicle from this h3ll hole of slimy sleazy salespeople. I had a signed Contract to purchase an LX 600 to be registered at my family’s vacation home to meet their “in-state sales policy.” But then, like any shady business, they snubbed me. They sold the Car out from under me. Without even a courtesy call to inform me that suddenly, my family’s estate does not qualify because part of it is used as “lodging.” I call BS on that. I am willing to bet they found out they can sell the car at a higher Market Adjustment to someone else, and decided to back out of a deal, a contractual agreement. I will be consulting my attorney to seek a Legal remedy, as well as filing a complaint against their Bond or Insurance. Hopefully, their poor professionalism is reflected in their bottom line over the next few years, and they are forced to sell and clean house… Disgusted and appalled by them. (In case that is not obvious.) As a Veteran, and someone that believes in the American Dream, these people have no respect for the ideals of free trade or any form of Capitalism, in America, if you can afford something you can buy it unless, of course, some absurd arbitrary rule makes it to where you cannot purchase because of potentially discriminative business practices... (IDK.)

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Ryan in the Service department was very understanding,

5.0
by ryanpotter42 on Mar 29, 2022

Ryan in the Service department was very understanding, punctual, and informative. He was very clear with what work was being done to my car and he did a great job at telling me what service I should be done and when. I will be returning to BMW Boise service dept. anytime I need future service / repairs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing such positive feedback! We appreciate you and your business.

Ryan took care of everything coordinating service of my

5.0
by mpironi on Mar 29, 2022

Ryan took care of everything coordinating service of my 430 with body shop there. I very much appreciate the service and will continue using Peterson BMW.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for posting about your time here at Peterson BMW. Thank you for entrusting our team with your service needs

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