Peterson Auto Group

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Tonya Arsenault headshot

Tonya Arsenault

Marketing (121 Reviews)

Cars on the lot

688 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Peterson Auto Group are from Cars.com and DealerRater.com

4192 reviews

The staff at Peterson BMW is top notch.

5.0
by Bogey golfer on Jul 28, 2022

The staff at Peterson BMW is top notch. From the sales people to service. I have always been treated on a professional level. The service department is GREAT and the service work is done right.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5 star review! We appreciate your business here at Peterson BMW.

Very professional lady.

4.0
by mintydaley on Jul 27, 2022

Very professional lady. High marks for her. The guy was kind of arrogant unfriendly curt

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for letting us know about your experience. We are always looking for ways to improve.

knowledgeable staff that took care of all my needs!

5.0
by EStreet on Jul 25, 2022

knowledgeable staff that took care of all my needs! they were timely and communicated very well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5 star review and for choosing Peterson BMW.

Great buying experience with knowledgeable, helpful

5.0
by byron on Jul 22, 2022

Great buying experience with knowledgeable, helpful staff. No pressure to buy extras. They even picked us up at the airport when we returned to pick up our car. They went out of their way to be helpful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your 5 star review and for choosing Peterson BMW.

They never responded to my inquiry.

1.0
by Bsgorder on Jul 21, 2022

They never responded to my inquiry. So difficult to fill out a review for them.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi! We are sorry that you never got a response to your inquiry. We are better than this and are sorry that this happened. We have notified out Internet Manager of this situation and someone will be following up with you shortly.

I did get a nice call from them and an apology for dropping the ball. Good response and I am happy with my contact with Peterson.

On a cross country trip 2500 miles from home and needed

5.0
by Tener2 on Jul 20, 2022

On a cross country trip 2500 miles from home and needed 10,000 mile service. The website indicated a 30 day wait for service, but Fernando the service manager took us in and a great service was performed in under 3 hours. I can’t thank Fernando enough, he’s terrific

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the review! We appreciate your kind words about Fernando. We hope you had a great trip!

This is the only car to own and the only place to have

5.0
by sinclairhelen4@gmail.com on Jul 19, 2022

This is the only car to own and the only place to have service with INTEGRITY!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

This means a lot to us, thank you so much for choosing Peterson BMW.

Sales process is professional and runs smoothly.

4.0
by flesherallison on Jul 15, 2022

Sales process is professional and runs smoothly. Staff is attentive and knowledgeable and listen to your preferences.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your feedback!

Fernando was a fantastic Service Advisor!

5.0
by petedearborn on Jul 15, 2022

Fernando was a fantastic Service Advisor! He was knowledgeable, friendly, and had excellent follow through!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5 star review!

This dealership always makes me feel like I own the most

5.0
by jody.benson on Jul 10, 2022

This dealership always makes me feel like I own the most expensive car in town! Always happy to answer my questions and appreciate that I ask. I had my car serviced recently and I felt the quality of personal customer care assistance was exceptional and "old fashioned" What I mean by "old fashioned" is going back to a time when you were the most important person to them and you didn't feel they were rushing you out and on to the next person. Kudos for being totally present BMW! Also, my service rep, Fernando was outstanding!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for this 5 star review and your kind words. We appreciate your business, thank you for choosing Peterson BMW.

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