Peterson Auto Group

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Tonya Arsenault headshot

Tonya Arsenault

Marketing (121 Reviews)

Cars on the lot

668 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Peterson Auto Group are from Cars.com and DealerRater.com

4190 reviews

Excellent customer service, friendly employees, and

5.0
by Andrew on Aug 11, 2022

Excellent customer service, friendly employees, and CONSTANT communication! I love getting texts updating me on my vehicle when I bring it in for repair. I love the video link they send that shows my vehicle in the shop and reviews the inspection. Time after time Ryan has gone above and beyond and he is a big part of the reason I continue to come back. I even came back to buy another vehicle recently. Truly exceptional service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

$175 for an oil change and no car wash after the service

1.0
by jeffrey.harlow on Aug 10, 2022

$175 for an oil change and no car wash after the service work was completed. But there is a voucher for a car wash I was told, after receiving no voucher after picking up the vehicle. Seems like a very poor value as I could have done the oil change myself with full synthetic for over $100 less. I went to the dealer to try to preserve the CPO status of the vehicle. I understand there is general cost/overhead to account for but $175 still seems rather excessive for this basic service. The general admin of the dealership is friendly and helpful. The service department will pretend like they are on your side but are generally just interested in bilking you for as much money as possible.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

Peterson's has always been very helpful with repairs to

5.0
by JP on Aug 10, 2022

Peterson's has always been very helpful with repairs to my cars. They take the time to explain what the issue is and listen to my concerns. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I recently took my wife’s BMW in for new tires,

5.0
by Brian on Aug 06, 2022

I recently took my wife’s BMW in for new tires, alignment, and a exhaust cooler recall. All the work was completed the same day, with a video of all work completed as well as a comprehensive vehicle inspection. When I picked up the vehicle, I was pleasantly surprised, that the bill was actually lower than the original quote! As always, Madison was very professional and friendly. I would highly recommend this dealership to everyone with maintenance needs, or when purchasing a new vehicle!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for posting about your time here at Peterson BMW and for entrusting our team with your service needs.

Best customer service in Boise Idaho Bar none Petersen

5.0
by holmerd on Aug 05, 2022

Best customer service in Boise Idaho Bar none Petersen BMW is the best dealership I have ever worked with...People buying a BMW should buy from Petersen Motors BMW.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the feedback! We appreciate you choosing Peterson BMW.

we like the dealership.

4.0
by sshoffman2 on Aug 01, 2022

we like the dealership. seems as though the communication in the service dept isnt what it used to be

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for the feedback, this is something we can send to management for them to review.

Service was exceptional.

5.0
by R Lee on Jul 30, 2022

Service was exceptional. Kept me informed throughout the whole process. Waited for diagnosis the used shuttle service to my home which was quick. No waiting.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review!

Great service.

5.0
by richard.smith on Jul 29, 2022

Great service. The service department values the customer’s time. Nice to get a loaner car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Peterson BMW thanks you for the 5 star review!

The staff at Peterson BMW is top notch.

5.0
by Bogey golfer on Jul 28, 2022

The staff at Peterson BMW is top notch. From the sales people to service. I have always been treated on a professional level. The service department is GREAT and the service work is done right.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5 star review! We appreciate your business here at Peterson BMW.

Very professional lady.

4.0
by mintydaley on Jul 27, 2022

Very professional lady. High marks for her. The guy was kind of arrogant unfriendly curt

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for letting us know about your experience. We are always looking for ways to improve.

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