Peterson Auto Group
Hours of Operation
Cars on the lot
With the help of Troy Woodward and supporting staff
With the help of Troy Woodward and supporting staff (Aaron and Sean and others whose names I didn’t catch), we recently purchased a hybrid RAV4 from Peterson Toyota. From the beginning, Troy was helpful; he helped identify which version of the many possibilities fit our needs, gave us a good price and facilitated everything along the way. I really appreciated that he kept in touch with us, and was responsive when I had questions. This is our third vehicle from Peterson, and the service has been excellent each time. Thanks, Troy and everyone!
Overall, very positive experience!
Overall, very positive experience! Zach was outstanding in customer service! Friendly and professional atmosphere. Quality automobile at a reasonable price. My only negative comment is that the cleaning staff could have done a better job of cleaning the car interior.
Thanks so much for fixing my flat tire on the same day I
Thanks so much for fixing my flat tire on the same day I called. Very responsive and quick team! Did a great job.
Thank you so much for your review! We were glad to help.
Ryan in the service department always goes above and
Ryan in the service department always goes above and beyond, is knowledgeable and thorough in his follow through.
Peterson BMW thanks you for the 5 star review!
The best gas lighters in the business!
We brought our 2022 Toyota Tacoma in for service. One of the things I had asked to have done is a five tire rotation. All of the rims are the same. We always have all five tires rotated when we do the rotation. On this day, I needed to have some detail work done as well. The person from detail came in and listen to me ask for the five tire rotation. He injected and told me that I didn't need to have a five tire rotation. It's important to point out that I am female, very small in stature and I look quite young for my age. He is a male. I explained to him that I was going to have the five tire rotation. He continued to interject and insist that that not happened, that it wasn't required or needed and explained why he thought I was wrong. I was going to do and that I needed him to mind his own business. No matter what I said, he continued to mansplain everything to me. He was condescending and disrespectful. Finally I said " just f****** do the five tire rotation please". You're not even going to believe this, but he actually looked at me and said " I don't like her, I'm not going to work with her. You need to find somebody else" gas lighting at its finest! Can you believe that? So he talks down to a female, little honey's her, gas lights her, and then tries to flip it as though I'm the one that treated him poorly. Unbelievable. I then called the manager, who little honeyed me as well. I felt like Cindy Lou who from Mr. Grinch. I never got an apology. I just got switched to a different detailer who happened to be female so patronizing. I think Idaho has forgotten that this is 2022.
Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your user name. If it's possible to discuss your visit in more detail, please reach out to our Service Director at 208-378-9000. We look forward the opportunity to discuss the details of your visit.
Excellent customer service, friendly employees, and
Excellent customer service, friendly employees, and CONSTANT communication! I love getting texts updating me on my vehicle when I bring it in for repair. I love the video link they send that shows my vehicle in the shop and reviews the inspection. Time after time Ryan has gone above and beyond and he is a big part of the reason I continue to come back. I even came back to buy another vehicle recently. Truly exceptional service!
Peterson's has always been very helpful with repairs to
Peterson's has always been very helpful with repairs to my cars. They take the time to explain what the issue is and listen to my concerns. Thank you!
$175 for an oil change and no car wash after the service
$175 for an oil change and no car wash after the service work was completed. But there is a voucher for a car wash I was told, after receiving no voucher after picking up the vehicle. Seems like a very poor value as I could have done the oil change myself with full synthetic for over $100 less. I went to the dealer to try to preserve the CPO status of the vehicle. I understand there is general cost/overhead to account for but $175 still seems rather excessive for this basic service. The general admin of the dealership is friendly and helpful. The service department will pretend like they are on your side but are generally just interested in bilking you for as much money as possible.
I recently took my wife’s BMW in for new tires,
I recently took my wife’s BMW in for new tires, alignment, and a exhaust cooler recall. All the work was completed the same day, with a video of all work completed as well as a comprehensive vehicle inspection. When I picked up the vehicle, I was pleasantly surprised, that the bill was actually lower than the original quote! As always, Madison was very professional and friendly. I would highly recommend this dealership to everyone with maintenance needs, or when purchasing a new vehicle!
Thank you so much for posting about your time here at Peterson BMW and for entrusting our team with your service needs.
Best customer service in Boise Idaho Bar none Petersen
Best customer service in Boise Idaho Bar none Petersen BMW is the best dealership I have ever worked with...People buying a BMW should buy from Petersen Motors BMW.
Thank you for the feedback! We appreciate you choosing Peterson BMW.