Performance Chrysler Jeep Dodge RAM

4.4

Hours of Operation

Service
Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
8:30am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
12:00pm–5:00pm

Cars on the lot

287 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Performance Chrysler Jeep Dodge RAM are from Cars.com and DealerRater.com

483 reviews

I loved my experience at Performance! I was lucky enough...

5.0
by Wendy Ross on Jan 19, 2021

I loved my experience at Performance! I was lucky enough to walk in and get helped by Ahmad Kalash. He made my buying experience fun and exciting. I love my Jeep Grand Cherokee and would recommend it for any looking for an SUV and make sure to go see Ahmad and the entire Performance team.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Wendy, thank you for taking the time to leave us a positive review. I am happy to learn that [EMPLOYEE] was able to help you find a great Jeep Grand Cherokee and was able to make the overall experience at our dealership fun and exciting. If you ever need help with your SUV, feel free to give us a call here at Performance Chrysler Jeep Dodge Ram Columbus!

Great experience!

5.0
by Sid J on Jan 15, 2021

This car buying process was very easy and enjoyable; my sales person (Jon Williams) was very friendly, knowledgeable, and responsive! He keep in contact with me but was not pushy or overbearing. All in all, I’d recommend Performance and Jon!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to share your story with us! We are so honored to work with you! Performance Chrysler Jeep Dodge RAM LOVES our customers. We look forward to working with you in the future.

Scat Pac

5.0
by Pat on Jan 02, 2021

The salesman was very good. Second time I have from them. Easy location to get to. I would recommend and have people to check this dealer ship out.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the excellent review, Pat! We are happy to see that the Performance Chrysler Jeep Dodge Ram Columbus team has earned your recommendation and repeat business. If we can do anything else for you, please be sure to let us know.

The run around

1.5
by They know who on Dec 29, 2020

Worst dealership in Columbus. Don’t but from them unless you never have to go back to them for anything. They are nice until you sign on the dotted line, than are rude and give you the run around. I would call the dealership and said someone would call but never would. Worst experience for my daughter first car.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, Thank you for bringing this to my attention. I would like to speak with you to better address your recent experience. When you have a moment, please contact me. Thank you. Best, Chris Manofsky General Sales Manager cmanofsky@performancecdj.com Performance CDJ Family

Customer service is a joke. They give you the run around...

1.0
by Chad on Dec 28, 2020

Customer service is a joke. They give you the run around once you sign on the line. Went and picked my Jeep from service and it took them 30 mins to find it and was supposed to detailed but did a terrible job did not even take time to sweep in between seats. They are bigger talkers my advice is to get everything in writing.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Chad, We take our customer feedback very seriously. I apologize for any inconvenience this may have caused you and would appreciate the chance to speak with you to learn more. Would you mind emailing me at a time that is convenient for you? I look forward to hearing from you. Sincerely, Mike Sanders Service Manager msanders@performancecdj.com Performance CDJ Family

Well I have called several times since Christmas Eve. I received zero call backs I have left messages with different employees to have my issues resolved but no actions taken until I arrived on the showroom demanding it get resolved. Now this is public you guys want to look good and resolve issues but secretly nobody at that dealership really cares about it customers.

Awful customer service, recently purchased a Jeep...

1.4
by mastercaz on Dec 26, 2020

Awful customer service, recently purchased a Jeep Wrangler and it was missing multiple of the things they stated it would have and wouldn’t compensate me after I realized when I got home.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, We take your feedback very seriously, and I would appreciate the opportunity to speak with you to address your feedback. Can you please reach out to me at a time that is convenient for you? Best, Chris Manofsky General Sales Manager cmanofsky@performancecdj.com Performance CDJ Family

Sales ad was completely misleading and not accurate....

2.2
by subhouse4213 on Dec 26, 2020

Sales ad was completely misleading and not accurate. Bought Jeep site unseen because it was factory certified and only four years old. After speaking with three different salesman about my online application, each one never called back, I finally reached someone who said he would help me. After speaking with him, I told him I would pick the car up on Saturday (Thursday and Friday were Christmas and Christmas Eve). So he tells me, after I filled out all my financial stuff online that he wouldn't hold the car because they were still open for Christmas Eve. I even said I would put a deposit down and he further stated they don't take deposits on cars.. (Never heard that before). So I came in on Saturday morning ,at open, to get Jeep and started to discuss the vehicle. I asked where the soft top was so I didn't forget it. (Hard top was on it) comes back and says it doesn't have one.. (but ad says it does) Sorry, nothing I can do. So I decided to let it go bc I was getting a good deal. When I got home and went to go somewhere, I noticed there was no remote start (as advertised in ad) I called dealer and spoke with the sales rep about it and he said he would have his boss call me... Nope, no call. Then after that, I started to look at the ad and see what else was, possibly missing. Oh, the aftermarket security system is not there as well. Tell me how you can not read over your ads before publishing. That's like high school intelligence there. ( No disrespect)..

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, Thank you for sharing your review. Your feedback is important to us, and I would appreciate the opportunity to speak with you to address your feedback. Please email me at a time that is convenient for you. Best, Chris Manofsky General Sales Manager cmanofsky@performancecdj.com Performance CDJ Family

My husband and I purchased a Hellcat from Austin at...

5.0
by ratermann5@netzero.net on Dec 06, 2020

My husband and I purchased a Hellcat from Austin at Performance Chrysler Jeep Dodge. We've purchased quite a few vehicles over the years but this dealership and Austin were way above excellent from start to finish! Professional, friendly in every department. We highly recommend this dealership. Thank you for a phenomenal experience!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for the positive review and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Austin went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Horrible service department-no attention to detail

1.3
by WilliamC on Nov 04, 2020

Worst customer service I have ever experienced-we will be taking our fleet to another dealership-they constantly lie about the status of vehicles and will never return a phone call-don't waste your time!

Customer service 1.0 Quality of repair 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

William, thank you for taking the time to leave a review. It's unfortunate to hear that you've had a negative experience at our dealership. I'd appreciate the opportunity to better understand your situations so that I can ensure everything has been handled properly. I hope you'll give me a call soon and we can get this sorted out together. Best, Mike Sanders, Service Manager, msanders@performancecdj.com, Performance CDJ Family

High charge for diagnosis, phone call not returned

2.0
by Not a fan on Sep 10, 2020

I brought my Jeep in to get serviced for a couple of reasons... one of them being that the radio switches from Serius to Media by itself every time there is a Bluetooth in the car. Looks like I paid $130 for a diagnosis, when as far as I can tell, the problem was just that I needed an update. I called them 24 hours ago to see what all contributes to $130 bill for such a simple diagnosis. I spoke to a woman who took down all of my information. She said someone would call me back shortly. I gave them a day, still no call. Maybe there’s a simple explanation for it, I guess I’ll never know. Had I known it would cost me $130 to be told that I needed to pay for an update, I would have just skipped the service call altogether and continued to turn off my Bluetooth when I’m listening to serius. This just rubs me the wrong way. That being said, I really do love my jeep from Overland Park, KS.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, I am concerned to learn about your disappointment regarding your recent service experience. We pride ourselves on the high-quality standards we maintain, and I would appreciate the opportunity to speak with you about your concerns. Please reach out to me at a time that is convenient for you. I hope to hear from you soon. Best, Mike Sanders Service Manager msanders@performancecdj.com Performance CDJ Family

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