Performance Chrysler Jeep Dodge RAM
Hours of Operation
Cars on the lot
No more hand shake
I put my trust in my sales man and he failed me, I was lead to be leave the car was in great condition and it was a pre certified PDC, whith that saying if the 360 review was done they would have found the damage to the vehicle,also the pre-owner was a smoker and if they did a detail job as I was told, there is no way you would have not smelled the smoke or seen the burn holes you for got to tell me about, the car over all was in great shape. but I paid good money for it and felt my sale man word was s***
Hello, I appreciate you taking the time to leave your review and would like the opportunity to discuss any feedback you have about your buying experience. Please reach out to me at your convenience. Thank you, Chris Manofsky General Sales Manager email@example.com Performance CDJ Family
After hours of research, I located my "dream" truck...
After hours of research, I located my "dream" truck online which this dealership had. I contacted the sales group (Greg) and asked about the truck. It was still available and he ended up sending me the out the door price. I did have a trade-in which they gave me a very low offer for it. I was informed on multiple phone calls that the truck could not be held until I advised I was on the road heading their way. I completely understand this. But, I was informed once I am on the road, they will pull the keys. I contact Greg and let him know something as, hey I'm on the road but I'm stopping at Kia quick to sell them my vehicle, and then I'm going to Uber to your location (20 minutes away) Side note: Performance offered me 28K for my vehicle and Kia gave me 33.5K hence why I stopped at Kia first. While at Kia, I again contact Greg and let him know I am selling my car and waiting for them to finish their documents for me to leave in my Uber. He says something like, great, ill see you soon and the truck is upfront waiting on you. It should also be noted that Greg and the dealership know I am pre-approved through my own banking, so therefore, this is a cash deal for them. A forsure sale. A short time later, I inform Greg I am in my Uber heading to his location (20 minutes away.) While in the Uber for maybe 3-5 minutes, Greg calls me. He says something like, Hey we are not holding the truck for you anymore and someone is coming to buy it. The first one here gets the truck. This information is per Greg's manager, Chris. I was informed the other individual was also 20 minutes away so I better hurry if I want the truck. I then asked to speak with Greg's manager, Chris. I speak with Chris and ask him to keep this sale ethical and professional. He informed me that whoever told me they would hold a truck is giving false information and they do not do this. Okay a simple mistake, I get it. But let us refresh here. I know the numbers, I am pre-approved and stated I am buying the truck on arrival, I SOLD my car to another dealership, I'm in a Uber heading to the location and now all of a sudden the truck can't be held for 20 minutes? Lets say I haven't even left my house yet, I then understand you have a forsure sale coming in and I haven't left. I get it. But that isn't the case, I'M IN MY UBER!! Chris (manager) claims the above is acting in a professional and ethical manner. I disagree and if you reading this can actually try to place yourself into this story you would as well. I got the truck. Allegedly I arrived one minute before the other guy. Though I got the truck, this was the most bizarre experience I have ever had. I walked into the dealership and didn't even want Greg to show me the truck. I just wanted to buy it and leave. Which I did. If someone higher than Chris reads this, I don't want to be contacted. Just hopefully this review/comment will allow you to see flaws within your management. Maybe even a lesson on the meaning of acting ethical and professional. Greg asked that I leave a good review because it does affect him but after this experience, I would be a fool to do so. Greg as an individual was very respectful and professional during my entire visit I will say that.
Worked with Michael, he was awesome. Knowledgeable and easy to work with. Financing was quick and talked me through everything. Would recommend Michael and Performance CDJR!
Hello Kasey, thank you so much for taking the time to review our team here at Performance Chrysler Jeep Dodge Ram Columbus. We appreciate these kind words.
Chrysler Dodge Jeep Ram Performance Georgesville
My purchase experience here was phenomenal from The salesman to the financing team and service package. I received 3 oil changes included in my package. All of the service techs and employees that I encountered on my first oil change were courteous and friendly. My salesperson made a point to stop and talk to me 7 months after my purchase. He also checked in via phone after purchase to see how I was doing with my new Jeep. I would recommend the dealership and the service department to anyone. They are kind, professional, and have excellent follow thru on what they promise.
Hi Sherry, Thank you for taking the time to share your phenomenal experience. It pleases us that our team was courteous and friendly. We hope that you are enjoying your Jeep and thank you for choosing Performance Chrysler Jeep Dodge Ram Columbus. Please let us know if we can be of further assistance.
Happy Owner of a new 2022 Jeep Grand Cherokee
Niko was an exceptional salesman. He listened to my wants, what I didn’t want, went above and beyond. He was patient and kind as well.
Stacey, Performance Chrysler Jeep Dodge Ram Columbus wants to thank you for the five star rating, we appreciate the comments regarding the visit!
Team Guy & Collin were both professional and courteous during each step of our transaction. The finance manger was knowledgeable and quite helpful! Quick and easy process & I have the coolest Rubicon!
Deb, sounds like you had a great experience at Performance Chrysler Jeep Dodge Ram Columbus from start to finish, which makes us very happy! Glad to learn you didn't feel pressure and you left with what you wanted. We are looking forward to taking care of any of your auto needs in the future.
The wait isn’t over when the work is compled
Work always performed correctly. I always have had to go to service desk after seeing my finished Jeep sitting in the lot for several minutes to get my keys.
James, thank you for the four star rating! We appreciate the comments regarding the visit!
Had appointments Monday to get my 2020 Jeep serviced, noticed some some oiled leaking next coupled days. I called they got me in same day. It was a loose drain plug. Fixed .
Melissa, thanks for taking the time to share your great service review with us! It was our pleasure to work with you, and we look forward to working with you in the future at Performance Chrysler Jeep Dodge Ram Columbus.
Service is GREAT
Here visiting family from another state and my 2019 Jeep's check engine light came on. Took Performance and Svc Agent Rodney was big help, as we're all the people there, in getting parts and getting it fixed promptly. It is next to impossible to get fair service anywhere nowadays but the crew at Performance provided prompt, courteous, and professional service. Thank you. Would highly recommend them as a dealership to get your next vehicle and I love my Jeep.
Gerald, thank you for sharing your wonderful review of us here at Performance Chrysler Jeep Dodge Ram Columbus. We are so pleased to read that our Service Team took fantastic care of you. We strive to provide the best service possible in a timely matter. Thank you for your kind words.
Used to be great-now disappointing.
I hope my latest encounter here was a fluke. I called and made an appointment for an inspection and repair estimate following a minor collision with debris in the road. I brought it in and was told there would be a $169.00 charge for the estimate. I assumed this was standard now. Been a while since I had to do this. They did a great and thorough inspection, showed me a video of it even. Collected my money, THEN explained that they don't do collision repair for the bumper damage and I would have to take it elsewhere. I have always had great service here which is why they still get 3 stars from me. Before this visit they were easily a 5 star dealership.
Rod, Thank you for taking the time to share your review. We always strive for excellent customer service here at Performance Chrysler Jeep Dodge Ram Columbus and I would like the opportunity to learn more about your recent service and repair experience. Would you kindly reach out to me at your convenience to discuss further? Best, Mike Sanders Service Manager firstname.lastname@example.org Performance CDJ Family