Performance Chrysler Jeep Dodge RAM

4.4

Hours of Operation

Service
Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
8:30am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
12:00pm–5:00pm

Cars on the lot

233 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Performance Chrysler Jeep Dodge RAM are from Cars.com and DealerRater.com

474 reviews

Great experience

5.0
by Kasey on Jan 22, 2022

Worked with Michael, he was awesome. Knowledgeable and easy to work with. Financing was quick and talked me through everything. Would recommend Michael and Performance CDJR!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Kasey, thank you so much for taking the time to review our team here at Performance Chrysler Jeep Dodge Ram Columbus. We appreciate these kind words.

Chrysler Dodge Jeep Ram Performance Georgesville

5.0
by Sherry S on Jan 13, 2022

My purchase experience here was phenomenal from The salesman to the financing team and service package. I received 3 oil changes included in my package. All of the service techs and employees that I encountered on my first oil change were courteous and friendly. My salesperson made a point to stop and talk to me 7 months after my purchase. He also checked in via phone after purchase to see how I was doing with my new Jeep. I would recommend the dealership and the service department to anyone. They are kind, professional, and have excellent follow thru on what they promise.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Sherry, Thank you for taking the time to share your phenomenal experience. It pleases us that our team was courteous and friendly. We hope that you are enjoying your Jeep and thank you for choosing Performance Chrysler Jeep Dodge Ram Columbus. Please let us know if we can be of further assistance.

Happy Owner of a new 2022 Jeep Grand Cherokee

5.0
by Stacey on Jan 13, 2022

Niko was an exceptional salesman. He listened to my wants, what I didn’t want, went above and beyond. He was patient and kind as well.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Stacey, Performance Chrysler Jeep Dodge Ram Columbus wants to thank you for the five star rating, we appreciate the comments regarding the visit!

Great job!

5.0
by Deb Smith on Jan 06, 2022

Team Guy & Collin were both professional and courteous during each step of our transaction. The finance manger was knowledgeable and quite helpful! Quick and easy process & I have the coolest Rubicon!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Deb, sounds like you had a great experience at Performance Chrysler Jeep Dodge Ram Columbus from start to finish, which makes us very happy! Glad to learn you didn't feel pressure and you left with what you wanted. We are looking forward to taking care of any of your auto needs in the future.

The wait isn’t over when the work is compled

4.0
by James Bond on Jan 03, 2022

Work always performed correctly. I always have had to go to service desk after seeing my finished Jeep sitting in the lot for several minutes to get my keys.

Customer service 4.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

James, thank you for the four star rating! We appreciate the comments regarding the visit!

Repair

5.0
by Melissa Bakenhaster on Dec 24, 2021

Had appointments Monday to get my 2020 Jeep serviced, noticed some some oiled leaking next coupled days. I called they got me in same day. It was a loose drain plug. Fixed .

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Melissa, thanks for taking the time to share your great service review with us! It was our pleasure to work with you, and we look forward to working with you in the future at Performance Chrysler Jeep Dodge Ram Columbus.

Service is GREAT

5.0
by Gerald O'Hara on Dec 11, 2021

Here visiting family from another state and my 2019 Jeep's check engine light came on. Took Performance and Svc Agent Rodney was big help, as we're all the people there, in getting parts and getting it fixed promptly. It is next to impossible to get fair service anywhere nowadays but the crew at Performance provided prompt, courteous, and professional service. Thank you. Would highly recommend them as a dealership to get your next vehicle and I love my Jeep.

Customer service 5.0 Buying process 1.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Gerald, thank you for sharing your wonderful review of us here at Performance Chrysler Jeep Dodge Ram Columbus. We are so pleased to read that our Service Team took fantastic care of you. We strive to provide the best service possible in a timely matter. Thank you for your kind words.

Used to be great-now disappointing.

3.0
by RodR on Dec 03, 2021

I hope my latest encounter here was a fluke. I called and made an appointment for an inspection and repair estimate following a minor collision with debris in the road. I brought it in and was told there would be a $169.00 charge for the estimate. I assumed this was standard now. Been a while since I had to do this. They did a great and thorough inspection, showed me a video of it even. Collected my money, THEN explained that they don't do collision repair for the bumper damage and I would have to take it elsewhere. I have always had great service here which is why they still get 3 stars from me. Before this visit they were easily a 5 star dealership.

Quality of repair 5.0 Overall facilities 4.0 Overall experience 3.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Rod, Thank you for taking the time to share your review. We always strive for excellent customer service here at Performance Chrysler Jeep Dodge Ram Columbus and I would like the opportunity to learn more about your recent service and repair experience. Would you kindly reach out to me at your convenience to discuss further? Best, Mike Sanders Service Manager msanders@performancecdj.com Performance CDJ Family

Amazing

5.0
by Erin Hinkle on Nov 29, 2021

My experience was great. I would 10000 percent recommend! Over all, amazing customer service skills and very helpful!! I will forever be a returning customer

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Erin, thank you for sharing your wonderful review of us here at Performance Chrysler Jeep Dodge Ram Columbus. We are so pleased to read that you will be a returning customer. We value your business.

Good sales department, pathetic service department. The...

1.0
by BTackett on Nov 29, 2021

Good sales department, pathetic service department. The salesman i worked with, John Williams, has sold me 2 trucks now. Both of those experiences were awesome. I havent decided if ill nuy anything else from here or not yet, well see later. I just know this swrvice department will never touch another vehicle of mine. The first truck i bought, a '16 Ram 2500, i had in the shop for some recall repairs, never seemed an issue from there. However, any time i took it in, for anything else, the problems didnt exist to them. They couldnt find the exhaust leak, which was a loose clamp around the EGR that i later found myself. Recently, i bought a 2021 3500 dually because the 2500 started throwing transmission error codes. They were sayung theyd have to have the truck in the shop for 4 - 5 days to diagnose the problem and it wad my only vehicle. I had a 100,000 mile drivetrain warranty. Never any problems besides the exhaust leak, until the truck turned over 105,000 miles, then, Surprise! Anyway, i had the 2500 truck in to get the transmission error checked out, which lead to me buying the new truck. I shouldve known to just tell my fiance to leave the moment she pulled in. The service dept guy, whos name i forgot, told my fiance that my truck needed an alignment as soon as she pulled in. He said their camera looking at the garage door alerted him the truck was way out of alignment. The thing is, the tires on the truck get rotated every 4000 and they have over 40,000 miles on them. There not 1, even slightly little, odd wear on those tires. This is where everything just went to xxxx in a hand basket. I told the man he can check the alignment but thats it. Ive had the alignment checked on that truck every 6 - 8 months since i bought it. Its never been off, never. I couldnt get it checked in 2020 because of all the nonsense pandemic, and it had been doing fine, so i wasnt worried about it. They claimed to check it and claimed my drivers side steering tire was out if whack. They claimed they didnt mess with the alignment, but after we got the truck back, it was pulling HARD to the left. After 3 days of nonsense phone calls, i got the truck back to them to fix the alignment. They again, didnt listen, did whatever they felt like. Did a video inspection of everything on the truck, and told me everything i already knew. They claimed they didnt do anything to the alignment, but now there is another "problem" with something in the rearend, but hey, the alignment miraculously fixed itself! They even tried to offer me "an excellent service deal!" For nearly $300, theyd change my oil filter, almost 2 gal of oil and 2 fuel filters. Thats what it costs me to change my oil in my dump truck that holds 12 gal of oil! This is why i do all my maintenance myself! Ill NEVER take either of my trucks back to that service department. If youre smart, youll stay the xxxx away from those con artists. Its no wonder this is the lowest rated dealership of all their lots

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, Thank you for bringing this to my attention and sharing this feedback about your experience with our Service Department. Performance Chrysler Jeep Dodge Ram Columbus always wants to provide excellent customer care and I would like to address this with you. Could you please contact me at the information below? Best, Mike Sanders Service Manager msanders@performancecdj.com Performance CDJ Family

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