Passport INFINITI of Alexandria

4.4

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

66 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Passport INFINITI of Alexandria are from Cars.com and DealerRater.com

395 reviews

Garry Drummond always professional

5.0
by Juanta on Feb 06, 2021

My vehicle is always taken care of and I'm able to get a loaner vehicle, if needed. Thank you for great and wonderful customer service.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words! We appreciate your loyalty and have enjoyed providing you with an unsurpassed experience during your visit.

Great Experience

5.0
by Danyeal Madison on Dec 30, 2020

Very Professional group of people I have purchased my vehicles 3 times from this dealership and I have received excellent services every time I am very pleased.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Excellent, thank you so much for your continued support and loyalty!

Alignment, and safety inspection.

5.0
by Shaheen VA on Dec 30, 2020

Mr. Brown, the service manager. He assisted me with my vehicle service. I need it safety inspection and alignment. I got there early. He took my car in with no problem. He did the alignment, He also took care of few minor defects to pass my vehicle at no additional charge. He is always very polite,He takes care of my vehicle every time I go there with no problem. He never tries to over sale items that I don’t need.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

So glad we can continue to help you with first class service each time!

Go somewhere else. Brian.Dileo@passportauto.com is the...

1.2
by ichris on Dec 17, 2020

Go somewhere else. Brian.Dileo@passportauto.com is the GM there. I bought a certified used car and sold me runflat with a bad sidewall and road rash windshield. Left message and voice mail. It's been 3 months and hasn't contacted me.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I honestly couldn’t be more pleased with my purchase and...

5.0
by enickel24 on Nov 20, 2020

I honestly couldn’t be more pleased with my purchase and how absolutely amazing and fast Joe is. Everyone was so nice. I highly recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Fair and Honest

5.0
by CarGuy on Nov 20, 2020

Good value and great customer service from Sayid, the Used Car Sales Manager. Negotiation was easy and the business manager, Mr. Ip was professional and straightforward.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your positive experience! Our goal is to provide exceptional customer service to our clients and we are pleased to hear we lived up to our standards of hospitality. Thank you for choosing Passport Infiniti of Alexandria!

I TRULY ENJOY COMING HERE, THEY ARE VERY GREAT WORKERS,...

5.0
by shon104 on Nov 12, 2020

I TRULY ENJOY COMING HERE, THEY ARE VERY GREAT WORKERS, THEY REALLY CARE ABOUT YOU AND YOUR CAR. THANK YOU, CAN WAIT TO SEE THEM FOR MY NEXT SERVICE!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great customer service... very friendly and...

4.6
by Chill on Nov 08, 2020

Great customer service... very friendly and helpful....came from Philadelphia to purchase my car and it’s great I highly recommend this dealership to anyone

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I went to the dealer to look at a certified QX30, loved...

5.0
by Ahhchacharlie on Oct 16, 2020

I went to the dealer to look at a certified QX30, loved the car, and was very pleased with the quality of service I received from the dealership. Joe was a pleasure to work with, and the process was quite smooth. I highly recommend this dealership!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I’m new to area and needed an oil change and inquired...

5.0
by rosemsloan on Oct 15, 2020

I’m new to area and needed an oil change and inquired about my tire light. I experienced excellent customer service and explanation of all services needed/recommended.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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