Passport INFINITI of Alexandria

4.4

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

66 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Passport INFINITI of Alexandria are from Cars.com and DealerRater.com

395 reviews

A satisfied customer with new ride

5.0
by Zee Bounni on May 18, 2021

Tim from the sales, Mike from the Finances were fabulous, professional and collaborative. I am sure there are more teams members behind the scene to ensure facility's success.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5-stars, Zee! Customers like you are the reason we love doing what we do! We appreciate your business here.

Bait and Switch

1.0
by MKIndy on Apr 21, 2021

Tried to buy a new car here. Their online pricing tool gave a total build and breakdown of the cash purchase price for the vehicle. The title of this breakdown was “Cash price details”, and the final number shown was titled “Total Vehicle Purchase Price”. When I called to purchase the vehicle at that price, the general manager refused to acknowledge the pricing tool and was very rude and belittling on the phone. He added almost $10k to the internet tool price and said that he wouldn’t honor the price from the website tool. He proceeded to patronize us and explain how that price could not possibly make sense and that they wouldn’t honor it.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are sorry to hear you were not satisfied with your inquiry, as we provide honest and fair pricing for our vehicles. Our team did agree to honor the internet price listed, as we do with all internet listings, but would not honor the total price showing in the Estimated Payment Tool (this tool is merely an estimate of monthly payments, not actual pricing; please see disclaimers). We had a technical error reported where a rebate was factored in multiple times, so it was giving an incredibly discounted (and incorrect) final price. The vehicle was discounting almost $9,000 in the tool, which would have discounted the vehicle a total of $21,000. Our team tried to explain this was an obvious technical error, but we do apologize if this sounded rude in any way. Again, we agreed to honor the actual internet price, but sadly could not honor the price from the Estimated Payment Tool.

Maintenance done on both of our Infiniti vehicles

5.0
by Gabe Bewley on Apr 19, 2021

Amazing experience Garry Drummond is the most thoughtful employee. He is always ready for us, welcomes us, and has a loaner ready. Talks us through the maintenance necessary for that time in a way that makes me feel like family. Great place!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5-stars, Gabe! Customers like you are the reason we love doing what we do! We appreciate your business here.

Cream of the Crop

5.0
by Jacqueline Coachman on Apr 02, 2021

Trust is an exceedingly rare commodity these days. A relationship that spans thirty years provided numerous examples of the trustworthiness of Passport Infiniti. During that time I purchased two cars and all of the work on my G35 has been performed by Passport exclusively. Each problem was diagnosed immediately, the cost was true to the estimate (or less!), and I have never had an issue with any of the work. Because I am relocating, my time with Passport has come to an end. But I will consider myself blessed if my new dealership is half as classy as Passport.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for sharing your positive experience! We appreciate your loyalty and look forward to providing you with another excellent experience in the future.

Passport Infiniti is Top Notch

5.0
by KJudy on Apr 01, 2021

Passport Infiniti Davis top Dollar for a trade-in and a great price on a new car. I have use their service department for years and they are so professional and thorough. Never had a problem with them.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing! We appreciate your support.

Passport Infiniti is THE BEST

5.0
by John in NoVA on Mar 25, 2021

Said Abdelilah (GM at Passport) is a true professional. He’s the reason I came back for my third Infiniti. Fair price, great car and treated like family. Nothing but kudos to the team at Passport. Forrest Smith handled the sale with knowledge and class. Another professional. Very pleased customer. I live closer to Tysons but happy to drive to Alexandria for the experience. Highly recommend!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5-stars, John! Customers like you are the reason we love doing what we do! We appreciate your business here.

Car Service

5.0
by Nicole on Mar 24, 2021

Garry is always on top things! He is professional, courteous, knowledgeable, and gets me through and out quickly. He really cares about his customers and takes pride in his work.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thanks for the 5 stars, Nicole! We really appreciate your business and hope to see you again soon here at Passport INFINITI of Alexandria!

5 🌟 ⭐ 🌟 ⭐ 🌟 ALL AROUND I wouldn't choose no other...

5.0
by Lydia on Mar 17, 2021

5 🌟 ⭐ 🌟 ⭐ 🌟 ALL AROUND I wouldn't choose no other over Passport Infiniti Alexandria Mr. Garry Drummond 🎸 rocks Please visit for all your car needs, even if you're just shopping for a vehicle

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

They are prompt, courteous, professional and friendly....

5.0
by aharrington on Mar 13, 2021

They are prompt, courteous, professional and friendly. The waiting room was neat and clean. Seating was six feet apart. Everyone wore mask. I felt safe waiting on my car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

There were a few bumps in the road like having to return...

4.0
by Sharon on Feb 18, 2021

There were a few bumps in the road like having to return the following day to complete the sale because of time only to wait an hour for the finance person to arrive after the time I was asked to arrive. There was a tire pressure light on which I addressed before leaving. They added air and said it would reset. It didn’t. I took it to the VW dealership and apparently the wrong valves are installed. All in all it was painless compared to most car buying experiences.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
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