Passport INFINITI of Alexandria

4.4

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

65 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Passport INFINITI of Alexandria are from Cars.com and DealerRater.com

395 reviews

Best Experience Ever

5.0
by K. Reid on Aug 24, 2021

The people are so friendly, so fair, and so knowledgeable. Gary and Betty are my favorites. They make you feel like family. I will always make Passport of Alexandria my first choice.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for sharing your experience. We are happy to hear of the outstanding customer service you received and look forward to seeing you again. Congrats on your purchase and thank you for choosing Passport!

The service was great. I like all the safety precautions...

4.6
by Synne on Aug 17, 2021

The service was great. I like all the safety precautions that was taking during my visit. All staff was wearing a mask. The environment felt comfortable.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind feedback! It was our pleasure taking care of you during your service. Thank you for choosing Passport!

Excellent service 👏

5.0
by Outstanding service every time we visit the dealership whether it is for service to our vehicle or purchasing a car. on Aug 10, 2021

Everyone makes you feel that your are a valuable customer from the time I walk through the door for service until the time I leave the dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your positive experience! We look forward to seeing you again.

Great staff and wonderful service! Every appointment has...

5.0
by arethaswann on Jul 31, 2021

Great staff and wonderful service! Every appointment has been professional, detailed, and affordable! Keeps me coming back over and over again! Happy to be part of the Infiniti family!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.

Top notch service, quick, easy, and friendly. Thanks...

5.0
by mlb2198951 on Jul 13, 2021

Top notch service, quick, easy, and friendly. Thanks Timothy Nguyen for your assistance and service on my purchase. Love my QX80! Love the selections reviewed and thanks for the easy test drive. Just Awesome! -MLB

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words! We appreciate your loyalty and have enjoyed providing you with an unsurpassed experience during your visit.

They was excellent and helpful with my car purpose they...

5.0
by Danny on Jun 30, 2021

They was excellent and helpful with my car purpose they was excellent

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your experience! We appreciate the opportunity to provide you with excellent customer service and a smooth purchase process. Welcome to the Passport family!

Great service for my recall!

5.0
by Cloknem on Jun 17, 2021

To Brenda and Gary my thanks! You two are true ambassadors for the Passport Infiniti brand! Brenda reentered my online reservation for my specific purpose in going into the dealership. Her customer service was above and beyond my expectations. Gary was very professional and knowledgeable about this recall and he assured me that my Red Sport was going to run as good as the last one. As usual, he was correct!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your positive experience! We look forward to seeing you again.

Amazing customer service

5.0
by MaureenH on Jun 17, 2021

I went to Passport Infiniti with the intent of only looking at the 2021 QX50 however due to the incredible customer sevice of Betty, Joe and the entire team, I walked out with both an amazing deal and a beautiful new car. In a world where customer service seems to be on the decline, the exact opposite is true here. Every single person I met went above and beyond and I am grateful to have found them. Highly recommend!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your positive experience! We look forward to seeing you again.

Super surprise

5.0
by QX 55 fan on Jun 10, 2021

Finance manager was helpful and easy to work with. Infiniti salesman was efficient and did a great job explaining amenities of my new QX 55.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the 5 stars, QX! We really appreciate your business and hope to see you again soon here at Passport INFINITI of Alexandria!

From a first time buyer experience, good customer...

5.0
by Bonafidé on Jun 05, 2021

From a first time buyer experience, good customer service, knowledgable on questions or information that was asked and made the buying experience easier than expected.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.

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