Passport INFINITI of Alexandria

4.4

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

65 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Passport INFINITI of Alexandria are from Cars.com and DealerRater.com

395 reviews

This place gives such an amazing service. Couldn’t ask...

5.0
by Relle on Nov 11, 2021

This place gives such an amazing service. Couldn’t ask for anything more. Keep up the excellent service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Passport Infiniti of Alexandria has always provided me...

5.0
by vdpwizkid on Nov 11, 2021

Passport Infiniti of Alexandria has always provided me with excellent customer service and car care. Keep up the superb work and great job.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Do NOT take your car here. Horrible service, try to take...

1.0
by Jwhita5 on Nov 01, 2021

Do NOT take your car here. Horrible service, try to take advantage of you every way possible. After they ran their $500 “diagnostic” which was done without my approval they fixed the fuse engine fuse box. After, they claimed the alternator was acting up and tried to charge me $1500!!!! For an alternator. They then were of no assistance trying to help get my battery charged enough to take the car down the road. The battery was dead because my car had been there for nearly 2 weeks. Gary in the service department would respond to my emails every 2-3 days… and was never “at his desk” to answer a call. I ended up having to get someone to drive to the dealership and jump my car, sit there and wait for the battery to charge. For how much they charge for their cars their was certainly no “family” feel or care that I had one of their products. More of a how can we suck every dollar out of this person. Can’t express how horrible this was, do NOT use at all costs.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We truly apologize for your recent experience and for any miscommunications regarding your diagnosis or repairs. We forwarded your feedback to management for review and upon further investigation, we see your vehicle needed a more in-depth diagnosis due to multiple issues with your vehicle. Our records indicate you were sent estimates and approved of all work performed on your vehicle; once the approved replacement for your fuse box was completed, our shop foreman inspected your vehicle and found further repairs that were needed. We understand repairs can be frustrating and sometimes costly, and advised you to reach out to the dealership you recently purchased this vehicle from so they may try to help cover some of the repair costs for your vehicle. We appreciate you bringing your vehicle to Passport INFINITI of Alexandria and are available to accommodate you if/when you are ready to move forward with the repairs needed for your vehicle.

Extremely difficult to get a follow up. Is it too much...

1.0
by MNowrangi on Oct 26, 2021

Extremely difficult to get a follow up. Is it too much to expect a phone call, email or text message?

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Moti, we apologize but see in our records our team has been in contact with you several times via phone and email, as recently as the day prior to this review being posted. We have forwarded this feedback to the manager who reached out on 10/25/21 so he may contact you again.

Infiniti of Alexandria is the only place I go to get my...

5.0
by Smiley on Oct 19, 2021

Infiniti of Alexandria is the only place I go to get my QX60 serviced. Garry Drummond is amazing! Garry is detailed and courteous. He makes my entire family feel welcomed and we know we are in good hands. Garry’s customer service is first class! Infiniti of Alexandria is the place to go if you want a beautiful vehicle and excellent service especially the service department! Thanks Garry and the entire team in the service department!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your positive experience!

I have always used Passport for my service needs. They...

5.0
by mwilliams57 on Oct 18, 2021

I have always used Passport for my service needs. They have provided reliable and courteous service over the last seven years. I will continue to bring my car to Passport.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for sharing!

I always love my experience at Passport. The employees...

5.0
by GlendaLOlmeda on Sep 29, 2021

I always love my experience at Passport. The employees care and are attentive. Especially Garry Drummond.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for your positive feedback!

Joseph Valdovinos was an awesome Salesman. Great customer...

5.0
by William H on Sep 09, 2021

Joseph Valdovinos was an awesome Salesman. Great customer service and very professional(Go Ravens). The Dealership itself is by far one of the greatest! Customer Truely Satisfied!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.

Everything is always professionally done. Waiting area is...

5.0
by donnamilbourne on Sep 06, 2021

Everything is always professionally done. Waiting area is impeccable and pleasant. Would recommend to all. By

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Happy to be of assistance! Thank you for entrusting us with the servicing of your vehicle. We hope to see you again at Passport!

Always a great experience when I bring my car into this...

5.0
by M.weeks23 on Sep 05, 2021

Always a great experience when I bring my car into this location. Drew is amazing and always handles everything I need. He should def be considered to move up, he goes above and beyond & is very professional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words! We appreciate your loyalty and have enjoyed providing you with an unsurpassed experience during your visit.

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.