Parsons Ford Lincoln
Hours of Operation
Cars on the lot
Best Dealership in Martinsburg, WV
I have been a loyal client of Parsons Ford since 1989. In all that time, I have never been disappointed. When they say they care, it is a true statement. I am sticking with them.
James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
2010 Ford Fusion
Took car in for regular maintenance! Great service!
Barbara, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Parsons Ford Martinsburg WV
Great service dept. knowledgeable pleasant staff. Appreciate them help
sERVICE dESK AND AREA WAS TRULEY PROFESSIONAL AND ON-TIME
REPAIR WORK WAS DONE PROFESSIONALLY DONE ASAP. SERVICE PEOPLE WERE GREAT, SPSPECIFICALY HOWIE AND KIM. THE LEFT TURN SINGLE AND THE FUSE BOX BENEATH THE STEERING COLUMN HAD TO BE REPLACED.
No comment at this time. Completely satisfied with repairs due to recall. Thank you.
We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!
Worth the drive and time
Should you ever find yourself tired of dealing with the hostile car dealerships of Northern Virginia, please escape the madness and visit Parson?s Ford. The staff here is truly amazing and will greet you in a way that will bring your at buying anxieties to a rest. New or used, please don?t overlook them and their location from you. It?s worth every mile!
Misled on certain issues with the F150
Not happy with Sales or Service. Misled on issues with the F150, then was told thats just the way it is. Just not happy.
Stacy, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to our Sales Manager, Ryan Byrd at (304) 263-3344 or firstname.lastname@example.org and we will do our best to make this better. We hope to hear from you soon.
Parsons Ford Of Martinsburg, WV Service Experience
As I have said before, Parsons is a well run small town dealership which provides excellent personal customer service. Their staff is really good and responsive.
Charles, thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Thanks again for your business! Take care!
100% SATISFIED CUSTOMER, THE FACILITY WAS VERY CLEAN AND COMFORTABLE, THE STAFF WAS VERY FRIENDLY AND VERY HELPFUL
Faye, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We'll be sure to let the team know about your feedback and five stars! Thank you again for choosing Kent Parsons Ford Inc, and we hope to see you again soon!
Service on a mustang.
I made an appointment for several repairs to be done, as well state inspection. When I came to drop it off, plus pay for & pick up the keys to a prior vehicle I'd had in for state inspection, the lady in the office was incredibly rude & acted as if I greatly inconveniencing her to print out my bill & get my keys, as well as taking the keys for the my mustang, and she acted like I was lying about having an appointment. When I went to pick it up, she was no better AND none of the work had been done on my car, they just slapped a state inspection sticker on it. So making an appointment was futile, since 75% of the stuff I needed done wasn't touched.
Mary, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please reach out to our Sales Manager, Ryan Byrd at (304) 263-3344 or email@example.com so we can work with you to turn this experience around.