Parsons Ford Lincoln

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–12:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

143 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Parsons Ford Lincoln are from Cars.com and DealerRater.com

490 reviews

Best Dealership in Martinsburg, WV

5.0
by James Garvin on May 29, 2018

I have been a loyal client of Parsons Ford since 1989. In all that time, I have never been disappointed. When they say they care, it is a true statement. I am sticking with them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

2010 Ford Fusion

5.0
by Barbara Keaton on May 23, 2018

Took car in for regular maintenance! Great service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Barbara, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Parsons Ford Martinsburg WV

5.0
by Herb Dehoff on Apr 26, 2018

Great service dept. knowledgeable pleasant staff. Appreciate them help

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

sERVICE dESK AND AREA WAS TRULEY PROFESSIONAL AND ON-TIME

4.8
by Floyd on Mar 05, 2018

REPAIR WORK WAS DONE PROFESSIONALLY DONE ASAP. SERVICE PEOPLE WERE GREAT, SPSPECIFICALY HOWIE AND KIM. THE LEFT TURN SINGLE AND THE FUSE BOX BENEATH THE STEERING COLUMN HAD TO BE REPLACED.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Recall

5.0
by Dennis Etherington on Feb 23, 2018

No comment at this time. Completely satisfied with repairs due to recall. Thank you.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!

Worth the drive and time

5.0
by Tyler Stapleton on Feb 20, 2018

Should you ever find yourself tired of dealing with the hostile car dealerships of Northern Virginia, please escape the madness and visit Parson?s Ford. The staff here is truly amazing and will greet you in a way that will bring your at buying anxieties to a rest. New or used, please don?t overlook them and their location from you. It?s worth every mile!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Misled on certain issues with the F150

2.6
by Stacy Barr on Feb 06, 2018

Not happy with Sales or Service. Misled on issues with the F150, then was told thats just the way it is. Just not happy.

Customer service 3.0 Buying process 2.0 Quality of repair 2.0 Overall facilities 4.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Stacy, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to our Sales Manager, Ryan Byrd at (304) 263-3344 or ryan@parsonsford.com and we will do our best to make this better. We hope to hear from you soon.

Parsons Ford Of Martinsburg, WV Service Experience

5.0
by Charles Conley on Jan 26, 2018

As I have said before, Parsons is a well run small town dealership which provides excellent personal customer service. Their staff is really good and responsive.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Charles, thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Thanks again for your business! Take care!

SATISFIED CUSTOMER

5.0
by Faye Carson on Nov 10, 2017

100% SATISFIED CUSTOMER, THE FACILITY WAS VERY CLEAN AND COMFORTABLE, THE STAFF WAS VERY FRIENDLY AND VERY HELPFUL

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Faye, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We'll be sure to let the team know about your feedback and five stars! Thank you again for choosing Kent Parsons Ford Inc, and we hope to see you again soon!

Service on a mustang.

2.0
by Mary Pope on Oct 23, 2017

I made an appointment for several repairs to be done, as well state inspection. When I came to drop it off, plus pay for & pick up the keys to a prior vehicle I'd had in for state inspection, the lady in the office was incredibly rude & acted as if I greatly inconveniencing her to print out my bill & get my keys, as well as taking the keys for the my mustang, and she acted like I was lying about having an appointment. When I went to pick it up, she was no better AND none of the work had been done on my car, they just slapped a state inspection sticker on it. So making an appointment was futile, since 75% of the stuff I needed done wasn't touched.

Customer service 1.0 Quality of repair 4.0 Overall facilities 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Mary, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please reach out to our Sales Manager, Ryan Byrd at (304) 263-3344 or ryan@parsonsford.com so we can work with you to turn this experience around.

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