Parsons Ford Lincoln

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–12:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

148 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Parsons Ford Lincoln are from Cars.com and DealerRater.com

490 reviews

awesome service

5.0
by Brian Mcelroy on Jun 27, 2019

Always a great experience with this dealership. They do everything from oil changes to a issue I had with the audio system on my ride and I do not take it anywhere else.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Brian, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you for the review, we hope you continue to choose Kent Parsons Ford for all your vehicle needs! Take care!

2018 Ford Focus at Parsons Martinsburg WV

5.0
by Philip Dehaas on Jun 14, 2019

I go there to get my oil changed and car inspected.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Philip, we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

Parson's Service

5.0
by Thomas Miller on Jun 11, 2019

I have used Parson's Ford for move than 20 years and always been satisfied with the personnel and the quality of the work that has been done on my vehicles.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Thomas, thank you so much for your positive comments about Kent Parsons Ford! We're glad we could be of service to you over the years. We appreciate your continued business and look forward to your next visit!

Auto service

1.0
by John Bartlett on Jun 10, 2019

Went in for an Oil change, Got the Works//Did not the Works//Did not want Tire Rotation//Works calls for Multpoint inspection//Power Steering Fluid was empty did not check/Car was left with greasy finderprints on door, all wheels This is on a 2006 lincoln town car with 57k miles //No pride in service work or customer satisfaction//Will never return to this dealership for service

Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello John, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. We would appreciate the opportunity to address the concerns you brought up and work with you to resolve this situation. Please contact our Sales Manager, Ryan Byrd, at (304) 263-3344 or ryan@parsonsford.com at your convenience and we'll do our best to make this right. We hope to hear from you soon.

201 F150 Will not start.

5.0
by Milton Phenneger on Jun 04, 2019

A starting problem on my 2014 F150 Lariat, thought to be an chronic battery drain was traced to a loose terminal. Charges(Bill) were fair for the time performing the diagnosis.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Milton, thank you for sharing your experience. We're glad we could be of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Inspection and Oil change

5.0
by Bobby Mccormick on May 27, 2019

Great service. Had Parsons install new windshield wipers on my Ford truck, when the truck was in for inspection.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Bobby, thank you so much for your positive rating and review! We're always here with the same great service if anything else comes up. We hope to see you here again down the road!

Car service oil change, tire rotation.

5.0
by Barbara Keaton on May 17, 2019

Have used Parsons Ford for repairs and service for last 5 years since locating to area. Great service and staff!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Barbara, thank you so much for your wonderful comments! We're glad we could be of service to you over the years. We appreciate your continued business and look forward to your next visit!

Excellent!!

5.0
by James Desmond on May 12, 2019

I came in and from the very beginning they were extremely helpful but not pushy.. asked about what I was looking for vs what I wanted and found me a vehicle that met both. Service department is very helpful and extremely knowledgeable about what they do

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

James, we are very happy we could provide you with a positive experience! We appreciate your business and hope you continue to choose Kent Parsons Ford for all your vehicle needs. Take care!

Parsons Ford Service Recent Visit

5.0
by Charles Conley on Apr 22, 2019

Excellent well run service department. Their turn around time has always been very reasonable. They also take time to explain their service work.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Charles, thank you for your wonderful response to the quality of service our Staff provides! At Kent Parsons Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Good service

5.0
by Eddie Morales on Apr 01, 2019

I own two fords and take them both to Ken Parson. Very nice people.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.