Parsons Ford Lincoln

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–12:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

150 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Parsons Ford Lincoln are from Cars.com and DealerRater.com

489 reviews

State inspection, oil change and tire rotation!

4.0
by Barbara Keaton on Nov 04, 2019

Took my car in for state inspection, oil change and tire rotation! Got there at 8 am and state inspection and oil change were completed. Service personnel came and told me that they could not rotate my tires due to I needed all lug nuts replaced (20 in fact). Service personnel was good enough to tell me I could get lug nuts cheaper at Auto Zone which I picked up and went back to service department next day to have them put one. After waiting for 2 hrs I was told that lug nuts were not long enoug snd if they used them I would not be able to get hubcap back on. Told know that would not work. Told them to put correct lug nuts on. They had to order the lug nuts. Going back Wednesday to get them on. Sad that Ford Motor company has not done a recall on these lug nuts. Was told by service manager hat they have replaced a few of these and information on internet also has a lot of unhappy customers. With all this said the service personel is always very helpful!

Customer service 5.0 Quality of repair 3.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, Barbara! Your satisfaction means a lot to us, and we truly appreciate you choosing Kent Parsons Ford for your automotive needs. We appreciate you taking the time to let us know about your experiences with us! Please don't hesitate to call if you'd like further assistance. We are always happy to help! Safe travels!

Poor customer service / Poor service department

1.0
by Sunny18 on Oct 16, 2019

The purchase process was great. However, trying to get service for my vehicle has been a nightmare. I received a recall notice for my car and I called to schedule an appointment. The first person took my information but no one ever called me back. A day later, I tried to chat, the person in chat took my information and no one called me back. Several days later, I called again and spoke to a man who said he would look into it. He sat the phone down, didn't put it on mute, and had a conversation with other employees that had nothing to do with my recall or seeing if they had my information. Eventually, he came back on the line saying that no one knew anything. He then told me they had the part I needed for my car and we scheduled an appointment. I asked how long it would take and he said a few hours. I arrived for my appointment and everything went fine at first. But, 40 minutes later he said my car was ready, that it does need the part and they would order it. I left the service center without question, but I was confused so I called back later. I told the service person that I believe he was the one I scheduled my appointment with and he told me that they had the part for the recall, so I was confused why I had to bring the car back. He gave me three different stories before I told him to cancel the part order I wasn't bringing my car back. He then hung up on me. I called back again and could not get through, I then called the parts number and they transferred me to a random mailbox. I called the sales office and asked for a manager, and I was transferred to another mailbox. I called back to the service department again and asked to speak to the manager. The manager said that he wasn't aware of the situation, and when I told him that his service person hung up on me, he said that again, he wasn't aware of the situation. I asked to speak to his manager and he told me that I could call the owner of the dealership but he wasn't sure when he was in or if he'd check his voicemail. I called the sales office again to try and get a manager. The salesperson was nice and took my information and told me the general manager would call me back. I have not received any call. I emailed my sales rep and requested that my information be removed because I wouldn't be doing business with the dealership and asked how I could make sure that I no longer receive offers etc... he has not contacted me back at all. All it would have taken to keep my business was an acknowledgement that they made a mistake with my service appointments and in the service dept. Instead, they have completely ignored me altogether. I would not recommend this dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

For Maintenance

5.0
by John Rohan on Aug 26, 2019

Time it took to do the maintenance was a bit excessive but the service was excelent

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate your feedback, John! We're always happy to provide excellent service. Please don't hesitate to reach out to us if there's anything more we can do!

cwhess51@gmail.com

5.0
by Curtis W Hess on Aug 13, 2019

Parsons Ford has a great service facility with friendly employees, fast service and they make everything easy for you. I really like there online scheduling and the great communications online, Also there prices are very competitive with other garages in the area that I have dealt with. THANK YOU VERY MUCH

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Curtis, we're so pleased to hear that everything was completed so quickly and to your satisfaction! At Kent Parsons Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Service

5.0
by Lorraine Allen on Jul 27, 2019

I have purchased two cars from this dealership. I couldn?t be happier with the employees and the service I have received.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Lorraine, your comments keep us motivated and working hard for all our guests! At Kent Parsons Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Excellent Customer Service

5.0
by David Barker on Jul 12, 2019

Shawn is one of the service managers. He does and excellent job.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are happy we could make your experience a positive one! Shawn will be happy to have been mentioned. Thank you so much for choosing Kent Parsons Ford as your first choice for service!

Parsons Ford Martinsburg, WV

5.0
by Roberts on Jul 03, 2019

Always Very good experience getting my car serviced at Parsons Ford Martinsburg.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

Review of Service

4.0
by Elvera Ardis on Jun 28, 2019

Service was performed as described by technical and service manager.

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Elvera, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Parsons Ford in Martinsburg

5.0
by Kathryn Murphy on Jun 28, 2019

We have purchased our last three vehicles from Parsons Ford on Rt45 Martinsburg, WV Every aspect of the experience has been very professional, helpful and pleasant. We have regular service performed on our Lincoln Navigator and the 2005 model continues to perform perfectly. The service staff explains all aspects of the services provided, they ensure I understand and am satisfied with the service they perform. I highly recommend both the sales staff and the service department to friends and family

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you kindly for sharing your experience. We were trained by the best and look forward to seeing you soon!!

awesome service

5.0
by Brian Mcelroy on Jun 27, 2019

Always a great experience with this dealership. They do everything from oil changes to a issue I had with the audio system on my ride and I do not take it anywhere else.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Brian, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you for the review, we hope you continue to choose Kent Parsons Ford for all your vehicle needs! Take care!

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