Parsons Ford Lincoln

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–12:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

150 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Parsons Ford Lincoln are from Cars.com and DealerRater.com

489 reviews

Parsons Ford Martinsburg WV

5.0
by Samuel Ogden on May 20, 2021

Do all inspections, service and repairs here. Bought previous new car here. Service department is courteous, competent and I trust them not to tack on unnecessary repairs.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Samuel, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

ronandkathybennett@hotmail.com

5.0
by Ronald R Bennett on May 09, 2021

Needed short notice inspection and service. Service dept. completed in less than a day. Great bunch of people here. Thanks.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Ronald, we're pleased to hear everything was completed to your satisfaction! Thank you for leaving us this response!

smlanham1@gmail.com

5.0
by shannon lanham on Apr 12, 2021

Great fast service. Drop off was convenient. The service department called me answered all my questions and researched an issue I was having with my battery. Great dealership and was fair priced for the service.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Shannon, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Excellent Professional Service

5.0
by Rogel Arciaga on Apr 10, 2021

Service was very professional from schedule confirmation to service completion and notification.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Rogel, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again. Take care!

Parsons Lincoln Martinsburg, WV Sales/Service

5.0
by Robert Lilienthal on Apr 05, 2021

I have been associated with Parsons Ford/Lincoln for the past 12 years and have purchased a total of 6 cars from that organization. My experience with the Sales People (Woody Scarborough and Dave Wilt) and the Service Advisor (Howard Chaney) has been nothing but excellent. This is the most professional Car Sales and Service Organization I have ever been associated with.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Dealership Broke my truck

1.0
by Anonymous on Mar 24, 2021

So we were going on vacation to Florida 1000mile trip one way we dropped truck off for a routine maintenance oil change and fuel filter change the mechanic broke the fuel and fuel line trying to get fuel filter out now they want me to pay for parts to fix the truck they will cover labor parts cost alone is $1354.00 so we had to cancel our vacation do to the fact we were taking our boat with us and that being only truck we have capable of pulling the boat they could not get parts in time to fix the truck for our trip even if I were to pay for them I requested to have my trucked pulled out to lot service manager said not till you pay for oil change later he towed truck out I will have all of my work done at Hagerstown Ford now and would not recommend anyone using this service center

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We all here at Kent Parsons hate reading about this and take no pride in what happen to your truck. We definitely care about our clients while maintaining a certain responsibility to our employer. Thank goodness we are able to call our employer a locally raised resident of the eastern panhandle we serve. Thank goodness our family owned Dealership since 1967 Leader acted swiftly upon hearing of this situation. We understand vehicles are very personal part of all of our lives and cause many emotions. This happened Tuesday at close of business this week and didn't Mr. Parsons instruct his service management and team to take care of the COST of all the PARTS and LABOR of this unfortunate mishap Wednesday morning first thing ? The answer is of course he did! He lives, works, and sleeps in this community and he cares about his clients. Your not gonna find another dealership within 500 miles that has this same benefit. We only wish Ford would be able to offer an extended warranty that far reaches the HUNDRED of THOUSANDS of miles YOU currently have on your truck so that we would feel confident in attempting to maintain it going forward. We hope you are able to find this above average service elsewhere. Again we are all sorry this happened on our watch. And hope replacing your parts for free creates some sense of satisfaction. Ryan Byrd General Sales Manager

They didn't have the car I wanted, but promised me they'd...

5.0
by GSS on Dec 26, 2020

They didn't have the car I wanted, but promised me they'd find one. And they did. The Service Dept. isn't my favorite. Hope they're better now.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

State Inspection

5.0
by Thomas Miller on Nov 27, 2020

I had the car in for a state inspection. I use Parsons for this service on a regular basis.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else, we can do for you! Safe travels.

Parsons Ford Service

4.7
by James Garvin on Nov 09, 2020

I can always count on a honest and complete service of my vehicle when I go to Parsons Ford.

Customer service 4.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

Ford Truck Routine and non-Routine Service

4.7
by Milton Phenneger on Sep 28, 2020

Kent Parsons Ford is convenient to our home and has provided reliable routine and non-routine service to our 2014 Ford F150 Lariat.

Customer service 5.0 Quality of repair 5.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Milton, thank you for leaving such a great review and a high star rating. At Kent Parsons Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!

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