Parsons Ford Lincoln

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–12:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

160 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Parsons Ford Lincoln are from Cars.com and DealerRater.com

489 reviews

I have purchased 2 vehicles from Kent Parsons in the last

5.0
by Pops on Jun 24, 2022

I have purchased 2 vehicles from Kent Parsons in the last 9 months. And 1 in 2007, when the Econo;ines were still available. I am very pleased with the Sales team, Finance team and the Service team. I bought a new 2021 Explorer, had some mice issues getting into the glovebox, Ford didn't allow KP to fix, but did allow them to clean all the duct work. I put a cage over the cabin filter inlet which is in the engine bay. Worked great. Service dept is top notch. I purchased a used 2017 F150 XLT. Got it home and realized the 2.7 Ecoboost had an oil leak. Called and made the appointment, all taken care of with no issues so far. Both times received a loaner car or truck upon request. Jack Shamblin sold me my Explorer, top notch guy. Gary Huffer sold me my F150, another top notch guy. Neither salesman pressured me into anything. Mark the Sales manager, another top notch guy. They all took the time to answer all my questions and get everything set up. Adaira in Service, was very helpful with arranging my loaner cars, top notch for customer service. Dusty, in Service dept, called when she said she would and service was complete ahead of when they said it would be, top notch. Gary, Service Manager was very open to talk in both of my service experiences and made what I thought would be a nightmare, VERY manageable and painless. Everyone I have dealt with at Kent Parsons is very professional and I appreciate the..."Top Notch" service I was given. I will be talking to Kent Parson about a new Transit for my work needs in the near future.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Oil change and tire rotation

5.0
by Barbara Keaton on Jun 08, 2022

Oil change and tire rotation! Good service and friendly staff!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Barbara, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Service

5.0
by Rick Boswell on May 21, 2022

Satisfied and took less time than expected. Friendly service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rick, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Parson's Continues to be a Solid Organization

5.0
by Tom Sawyer on May 06, 2022

We purchased our 2010 Focus years ago from Parsons. It's a great little car and has always been serviced by Parsons, they are solid. Ford Service is the only place to have a Ford serviced. I have mobility issues and I appreciated their attempts to facilitate my comfort. Thank You.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Tom, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Parsons Ford Martinsburg WV

5.0
by James Byrne on Apr 13, 2022

Fast, friendly service reasonably priced I have a new truck ordered from Parsons

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!

whutchinson35@yahoo.com

5.0
by Wayne Hutchinson on Mar 23, 2022

Parson's staff are friendly and easy to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Wayne, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Kent Parsons Ford

5.0
by Susan Schramm on Mar 11, 2022

Wonderful customer service! A favorite dealership of mine for many years now.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Susan, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

Oil change, tire rotation, etc

5.0
by Paul Leporini on Feb 23, 2022

I explained I was on a time crunch (3 hour window) to have my Explorer serviced when I made the appointment and again when I arrived for that appointment. The task was completed well within my timeframe. My thanks to the front desk people, the maintenance crew and the cashier for their help and kindness.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Paul, thank you for leaving such a great review and high star rating. We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Service

5.0
by Sherry Mellott on Feb 12, 2022

Good service. Quick easy appointment. Quick check out.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Service work

5.0
by Melody Young on Jun 16, 2021

Had my car sent to kent parsons to see what was going on as the steering was locking up and many other issues. They got my vehicle in the shop to be looked at and got it fixed within a few days. Service was great and they informed me of everything going.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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