Parks Buick GMC Kernersville

4.8

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

16 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Parks Buick GMC Kernersville are from Cars.com and DealerRater.com

1735 reviews

Beth and everyone else that was involved was excellent....

5.0
by mahoganymccullough90 on Nov 20, 2021

Beth and everyone else that was involved was excellent. She had a great attitude and knows how to get the job done! You all will always be apart of my family!!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bait and Switch

1.0
by L Hicks on May 03, 2021

Called about a 2500 that was listed for just over 50k, when I spoke to a salesman he said the sale price on that truck was just over 64k. It's unfortunate that dealerships still resort to this type of thing to generate business.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Awful experience

1.0
by AMelton on Apr 18, 2021

I found a vehicle my husband and I liked so I contacted the dealership. I spoke with relations manager Taylar. She assured me they would hold the vehicle until the next day at our appointment time unless it sold online. If it sold online she would call me and let me know so I wouldn't come down to the dealership if I didn't want to. We spent a lot of time cleaning up our trade in the day before our appointment and then got to the dealership on the day of our appointment before the appointment time only to be told the vehicle had sold "a couple of hours ago". This was after confirmation of our appointment in the early afternoon that day. A sales person came out and told us the vehicle was gone but he had something else to show us. So unsure of how I felt in that moment I went in to see what he had to show us. The sales person asked what we were looking for and I explained to him I wanted a larger vehicle due to space issues with our current SUV. This salesman brought around my exact same SUV to show me and one that was the same exact size and said this is what he had to show me. I understand you need to sell cars but don't treat me like a fool because I am a woman. I was also told I could get a discount for where I worked on the used car I was looking at and when I mentioned it to the salesman he said it was only for new cars and offered no restitution. If I could give this dealership 0 stars I would. I will not go back and I would not recommend it.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I dealt with Beth and she was terrific. I could not give...

5.0
by Todd on Mar 30, 2021

I dealt with Beth and she was terrific. I could not give a better review. I bought a Denali from her and she was fantastic.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Friendly and competent staff. Great experience overall ....

5.0
by Southfork1jjester on Dec 02, 2020

Friendly and competent staff. Great experience overall . I appreciated the phone call updates to let me know about progress. Car was clean well when I picked it up

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I like the service here and Mr. Ira Douglas was very...

3.8
by elenavillal777 on Dec 01, 2020

I like the service here and Mr. Ira Douglas was very kind and helpful. I will totally recommend him. I’m so happy with my new pickup.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Great dealer. Mark the sales manager was fantastic to...

5.0
by PHILg on Nov 29, 2020

Great dealer. Mark the sales manager was fantastic to work with. He found the car that I needed and wanted and called me right away when it arrived. I would work with him again any day.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This dealership sold me a lemon. Man who sold it to me...

1.8
by 1SMOOTHOPERATOR70 on Nov 25, 2020

This dealership sold me a lemon. Man who sold it to me has since died but never the less, the dealership used it for a demo so they knew before they sold it to me that the truck has issues. Had to replace same part twice now in 40000 miles!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great buying experience. Justin my salesman was great...

5.0
by Mimi on Nov 25, 2020

Great buying experience. Justin my salesman was great very helpful and courteous. Excellent price for the vehicle I purchased. Very pleasant and friendly sales experience

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great service team that put the customer first. Make the...

5.0
by Richard Gillard on Nov 23, 2020

Great service team that put the customer first. Make the customer Full aware of the service that being provided, before hand as well as doing the actual service. Keep up the good work.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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