Park Place Motorcars Dallas

3.9

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Dealership reviews

3.9
Rating and reviews of Park Place Motorcars Dallas are from Cars.com and DealerRater.com

47 reviews

Car had damage!

2.7
by Robert Wagner on Oct 25, 2017

Salesman told me the Car in question had no damage. Also told me at the Carfax was clean. It was not. I had to find this out on my own at the car at damage. Thankfully thankfully I found out before I purchase was made.

Customer service 2.0 Buying process 4.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Great Service, nice folks

5.0
by John R on Apr 13, 2017

Everyone is friendly and the service department can be trusted. These people really know Porsches! Justin always treats his customers fairly and is very honest and up front with all costs before the work is performed

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi John, Thank you for sharing your experience with Park Place Porsche, we are glad to hear you received excellent customer service from Justin. We look forward to serving you in the future.

Typical Car Sales

1.8
by Not on Feb 05, 2017

Typical salesy stuff going on at the dealership. Didn't even drive the car and they want to talk numbers but not a straightforward conversation. Lots of "Let me talk to the manager," and "We don't typically do this but...". Did it mention that we didn't even drive the car?!

Customer service 3.0 Buying process 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are sorry to hear about your experience at Park Place. We hold our members to the highest standards of excellence, so when we receive reviews such as yours we take it very seriously. If you could please send us more information about your experience by emailing us at social@parkplace.com, we will follow up to see what we can do to ensure an exceptional Park Place experience in the future.

Great buying experience

5.0
by Alper on Oct 15, 2016

I had a great experience all-around at Park Place Porsche. My questions were answered thoroughly. John DiGuilio was friendly and professional, and took the time to fully address any questions I had, and made my buying experience an excellent one. I highly recommend him and Park Place Porsche.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Alper, We appreciate you taking the time to share your positive experience with us! We're pleased that John DiGuilio's professionalism impressed you, and that he made you completely comfortable with all aspects of your purchase. Thank you for your recommendation!

2017 C 450 Mercedes was involved in an accident

3.2
by Caren Roderick on Jul 11, 2016

AS of today our C 450 AMG Mercedes has been at Park Place body shop for well over 5 weeks today... there is a part that is needed to make the repair and we are being told that Germany doesn't have one and not sure when one will be available. We are told this repair could go as long as 2 plus months Plus the 5 weeks they have already had the car. This is the 4th Vehicle we have purchased from Park Place and very well could be the last one... During this time NO loaner car are assistance of any kind has been offered. We decided today to call the customer service folks and file a formal complaint. Within 10 minutes a car was being delivered to our home. For the life of me I am not sure why it took these measures to get a car from these folks. After all the repair bill is only approximately $20,000.00 so there probably isn't enough profit here to offer a loaner in the very beginning??I like the folks at Park Place but this has been a huge disappointment and not sure I could recommend buying a vehicle If it cant be repaired In a timely fashion...

Customer service 2.0 Buying process 5.0 Quality of repair 2.0 Overall facilities 4.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

Car repair

3.0
by Johnnie Williams on Jul 06, 2016

I was called to set appt for defect in my lights and electrical system on my mercedes. When they checkef car, they told me no problem could be found. My light bulbs go out constantly. Can't get the license plate light on right side to work and the wires for the park lights are all burned and stripped so they does not work. Also purchased parts and they didn't last 6 months.

Customer service 4.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.

GREAT Dealership Great Staff

5.0
by MIKE on Feb 25, 2016

Just bought a used Porsche Macan from Park Place. Worked with the Chrristian on my purchase, incredibly trustworthy and will buy my next Porsche from him. Car was delivered to Albuquerque and the transaction was done online (I had to rely on pictures and his word, again car was delivered EXACTLY as he described it). I would definitely recommend this dealership to anybody looking for a used Porsche. The online transaction was effortless!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Beware!

1.0
by Disappointed in Texas on Sep 18, 2015

Leased a new 2015 GL450 from Park Place last year. Vehicle is advertised as a "luxury SUV". We've had the vehicle back to the dealership repeatedly for airbag system warnings, electrical/software problems, etc. Tried to resolve our frustration with the GM Robert Morris and Service Director Shane Hazelwood without success. I was hopeful that they truly cared about their customer and wanted to ensure my satisfaction. My experience with this dealership and their product insures that I will shop elsewhere!

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Bad Service Experience

2.3
by James B on Jul 23, 2015

I have had some really bad luck with tires and the pot holes in Dallas. I had to have my CLS towed to Park Place because I was driving on the temporary spare which I had just blown with a pot hole. I purchased four new tires after finding out two additional tires were in need of replacement. I was told that the tires came with a complementary road hazard warranty that would replace the tires during the first 12 months at no cost other than labor and tax. When I picked up my car I discovered a charge for an alignment that was never discussed with me. When I pointed this out to the advisor I was told that we had discussed it. I find that difficult since the final bill was higher than the estimate I was give over the phone by that amount. When I arrived at work I walked around the car and discovered that the cap was missing from one of the tires. The advisor told me I could bring the car back or they would mail it to me. I asked that it be mailed and it has never arrived. Well the bad luck with the pot holes continued and about two weeks later both front tires were damaged and required replacement. I returned to the dealership and true to what I had been told I paid the labor and tax and was on my way. With the CAP that never arrived. It is now two weeks later and the cloud is still hanging over me and the two front tires require replacing again. I went to the dealership five days ago on a Friday and requested the replacement of the tires. I received a call from the advisor informing me that there was an issue with the warranty. According to the advisor since I had purchased a wheel and tire policy from the another dealership when I purchased the car the road hazard that came with the tires would not be honored. In my opinion the policy I purchased separately was for the tires that came with the car not any tires purchased at a later date. I asked the advisor to talk to a Service Manager. I was given a loaner car for the weekend and was told they needed to talk with the tire manager on Monday. It is now six days since the request was made to replace the tires and the dealership has not resolved the issue with the warranty. I am still driving the loaner car so at least I have transportation. The service advisor had called me every day to provide an update. However today he texted me instead of calling, this makes me think they avoiding me. I want the dealership to honor what I was sold and find it difficult that a dealership the size of Park Place cannot force their vendor to honor the warranty that came with the tires. I would never use this dealer for service again if it were not that my only option is to drive to Fort Worth.

Customer service 3.0 Quality of repair 2.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

James, We apologize for the issue we encountered with the Dealer Tire warranty that you purchased for your tires. The warranty states that if two policies are in effect, DealerTire will only match the other company's policy. We apologize for the inconvenience, and understand your frustration at the length of time needed to resolve the issue. We will keep you updated as to the status of the tire replacement.

My best car buying experience ever!

5.0
by Porsche-fan on Sep 27, 2014

The 2010 Boxster was my 6th Porsche purchase, the 1st from Park Place, and the buying experience was excellent in every regard. The right car, at the right price, effortless paperwork process, and very responsive customer service. I would not hesitate to buy a car from this dealer again.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We strive to make the car-buying process enjoyable and simple, no matter where you're located. We are pleased that you experienced the Park Place commitment to exceptional client care when you purchased your 2010 Porsche Boxster. Enjoy your vehicle!

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