Paris Chevrolet Buick GMC

4.5

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Cars on the lot

11 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Paris Chevrolet Buick GMC are from Cars.com and DealerRater.com

65 reviews

Lies and more lies

1.0
by Joanna Snowton on Aug 06, 2020

This dealership's service department routinely lies and skews the truth to avoid being liable for the damages they create. My pictures clearly show that my interior was shredded even though nothing inside the car required attention, I have pictures of my car both before and after being in their custody and there were none of the damages to my front lamp lights, my engine wasn't sitting up and out of it's position either but they now are. My car was at their dealership for an extra day, supposedly so they could put everything back together but that was just more of my time to waste apparently.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for sharing your experience. We have a policy where we take photos of the vehicle before it enters our service department in order to protects us against customers that claim we damage their vehicle while in our possession. These photos are time & date stamped and the damage to your 2008 Cobalt was done prior to visiting us as you already know. For anyone reading this review, please know that there are people out there that write false reviews about businesses with malicious intentions. However, we have some of the most incredible customers on the planet and are thankful for each and every one of you ?

I can't believe this!!!

1.0
by Joanna Snowton on Aug 01, 2020

I sent in my car to have the timing chain replaced and went ahead and got the Diagnostics to be sure. I worked with Austin and service for many days he was always really nice. But when I called Austin on the day that he said the car would be ready he told me there's been a problem there's metal inside the engine and we need to get you a $6,000 new engine I declined. Then he said they could put the timing chain on and run a balloon test to make sure the pistons were ok and This would cost me $1500; I declined and said i would pay the $270 for their diagnostic and send a tow to pick it up, to which AUSTIN said ' ok i think you made the right choice' and proceeded to tell me about the good cars their dealership had and when i mentioned bad credit here told me about PAC ( Paris Auto Connection) and their good deals on used cars. When i told him i was ready to get the car towed he said ' WELL GIVE ME A DAY TO PUT EVERYTHING BACK TOGETHER AND PUSH IT OUT OF THE GARAGE SO THEY CAN TOW IT' to which I said ok. Got my car towed back home today in PIECES!!! Lights and car parts falling off of it and my interior is shredded!!! Called the dealership, AUSTIN acts like he's done nothing wrong, speak to the SERVICE MANAGER (forgot his name but will post it when I remember) who starts listing EVERYONE ELSE that could have caused this problem, and offering to tow it back to see the issue ( uh DECLINED) before finally asking what I wanted. I stated simply, my money back and then he'd starts with the semantics, like putting a dollar amount on each broken item, but he got excited when I mentioned this review and pictures. By then, I was done with the conversation and on my way to this review. Pictures included

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Vanity, thank you for sharing your recent experience in our service department. It sounds like your main complaint is the state that your vehicle was returned to you in. For us to roll the vehicle onto the tow truck we did have to put the mount back on and secure it. After both parties agreed that the cost of the repair was more than the value of the vehicle, only putting the mount back on helped us keep your cost down. We only have the best intentions and strive for our customers to leave the store completely satisfied with their experience but understand that that does not happen 100% of the time. I do want to add that the photos you uploaded to the google review are inaccurate. We have a policy where we take photos of the vehicle before it enters our service department in order to protects us against customers that claim we damage their vehicle while in our service department. These photos are time stamped and the front end damage to your 2008 Cobalt was done prior to visiting us. Thank you again for sharing your experience.

amazing!!!!

5.0
by joshua.farrington on Jul 21, 2020

Best experience ever buying a new truck! Paris Chevrolet has my business from now on! No hassle and very knowledgeable about the vehicles they are selling!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

We LOVE Paris Chevrolet! Such friendly and helpful...

5.0
by banker _cvte4 on Jul 01, 2020

We LOVE Paris Chevrolet! Such friendly and helpful people! We had prompt and awesome customer service! We definitely recommend Paris Chevrolet to all of our family and friends!

Overall experience 5.0 Does recommend this dealer.

Mr Bostic?s review

5.0
by Bostic, Shannon on May 03, 2020

I a Chevy GMC man for Sure. So I?ve been to a few Deanships in my time. Paris GMC stands at the top in Service. This dealership is Very respectfully and they get me taking care of Every time I stop by. Thank You Paris GM Team! You Crew is Class Act.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Best dealership around

5.0
by Keith Flowers on May 01, 2020

Great deals and great service department coupled with an outstanding staff. Best place to shop for your next vehicle.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Amazing

5.0
by MEREDITH OSTERBUHR on Apr 28, 2020

8 years and 4 vehicles later, I could not ask for better service!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Paris Chevrolet

5.0
by CODY HEAD on Apr 17, 2020

Awesome service at Paris Chevrolet! I would definitely recommend.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Paris Chevy GMC Buick

5.0
by ADRIANA MATA on Apr 17, 2020

Love my experience here, I would purchase another car here again.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Best place to buy a new car!!!!

5.0
by ALAN SUTTON on Mar 20, 2020

Mark Ritchey (Salesman) was very professional and friendly and will def refer him to friends and family, There was no pressure and he took the time to show us several cars without thinking twice until we found the one we both wanted.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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