Ourisman Volkswagen Volvo of Bethesda

4.3

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
11:00am–5:00pm

Cars on the lot

57 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Ourisman Volkswagen Volvo of Bethesda are from Cars.com and DealerRater.com

283 reviews

We brought our Plug in XC-90 in for a charging problem

5.0
by Eric’s Muscle Cars on Jul 19, 2022

We brought our Plug in XC-90 in for a charging problem and the service department was prompt and professional. 5 Huge Stars to Matthew for keeping us up to date on the repair. I would Highly recommend this service Department to anyone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're so happy Matthew could help take care of this issue for you and provide a five-star experience in the process! Thank you for being part of the VOLVO CARS OF BETHESDA family!

Transaction was very professional and timely.

5.0
by Sean S on Apr 20, 2022

Transaction was very professional and timely. All the employees I interacted with were easy to deal with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share this wonderful feedback, Sean! We hope we have the opportunity to work with you again in the future! - The Volvo Cars of Bethesda Team

car was damaged at the Service center

1.0
by Michael Kashani on Feb 14, 2022

On Monday, July 19th, 2021, the infotainment screen on my Jetta was becoming discolored called them to get it replaced, however. When I picked up my car it was a total shock to me with how they returned my car to me. I brought my car back in and they called me back on the 26th saying it was ready, but they did not accomplish anything. I talked to the manager, he told me to leave the car which I did, and the car sat in the shop until August 3rd. They called me to say the car was ready. The car once again had not been touched. On Tuesday, August 10th I did pick up my car still left damaged. I also called to ask for the ECM to be upgraded as I received a recall notice about it and was told that was taken care of, but I will talk more about this in the last part. August 19th, I got a phone call from Leo and Brian, and I was told by Leo and Brian that they would take care of it. Brian told me to bring it back on Saturday, September 25th. After picking up my car on the 25th of September, there remains a scratch on one of the trims and the work they have done is all falling apart again. For one of the trim pieces, they used super glue to hold it together. They said in a text that the scratch was buffed out the trim was replaced which is not true as it has been stated by other dealership technicians. When I took my car on the 25th I was first threatened by Kevin at the front door saying I am not welcome and that I cannot step foot here and that they will do nothing for me or for my car and that I should leave while pointing his finger in my face. Then on the 27th, he sent me a text asking for a survey 1-5 for the service experience I said 1 he sent a laughing emoji. His threatening behavior, bullying, harassment, and intimidation have all been documented and the police were notified later that night. I was unhappy with this service and asked my mom to go talk to Paul the general manager and co-owner of the dealership he said that there is no issues and then Brian got involved only for him to say the car will not be returned to day one and that this is the end of that and that I should contact Volkswagen and get a buyback since they are unable to return the car to the factory condition it was. However not being satisfied with the conclusion of Paul and Brian I asked my mom to go to another dealership on October 20th to inspect the vehicle and get advice. The service advisor said that the car was damaged along with every other Volkswagen dealership I have been to. They also ran the VIN and saw an open recall for the ECM but mind you that Ourisman had told me it was completed on August 10th. They took two hours to update the ECM properly. I decided to contact Volkswagen corporate for assistance. Volkswagen and I ultimately reached a settlement however with that being said if I want to put it towards a new car that I cannot afford it does not do much for me in that regard and it is not like I can get my car fixed at any other dealership as it is not covered by my warranty since Ourisman was the one who caused damages to the vehicle and no other dealership wants to touch it. As of 2022 Ourisman Volkswagen of Bethesda has given up on any attempts to repair my car or even acknowledge that my car is damaged. We have talked to Paul the co-owner and got no resolution. Leo left me on read and Brian has never followed up either. Please avoid this dealership at all costs unless you want a damaged vehicle in return with no option to get it fixed. Kevin and other service advisors told me I should have not received my car like that in the first place and they also failed to warn me verbally and in writing that this repair could potentially damage my vehicle which they all have said was their fault for not doing so.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

On Monday, July 19th, 2021, the infotainment screen on my

1.0
by Michael Kashani on Feb 14, 2022

On Monday, July 19th, 2021, the infotainment screen on my Jetta was becoming discolored called them to get it replaced, however. When I picked up my car it was a total shock to me with how they returned my car to me. I brought my car back in and they called me back on the 26th saying it was ready, but they did not accomplish anything. I talked to the manager, he told me to leave the car which I did, and the car sat in the shop until August 3rd. They called me to say the car was ready. The car once again had not been touched. On Tuesday, August 10th I did pick up my car still left damaged. I also called to ask for the ECM to be upgraded as I received a recall notice about it and was told that was taken care of, but I will talk more about this in the last part. August 19th, I got a phone call from Leo and Brian, and I was told by Leo and Brian that they would take care of it. Brian told me to bring it back on Saturday, September 25th. After picking up my car on the 25th of September, there remains a scratch on one of the trims and the work they have done is all falling apart again. For one of the trim pieces, they used super glue to hold it together. They said in a text that the scratch was buffed out the trim was replaced which is not true as it has been stated by other dealership technicians. When I took my car on the 25th I was first threatened by Kevin at the front door saying I am not welcome and that I cannot step foot here and that they will do nothing for me or for my car and that I should leave while pointing his finger in my face. Then on the 27th, he sent me a text asking for a survey 1-5 for the service experience I said 1 he sent a laughing emoji. His threatening behavior, bullying, harassment, and intimidation have all been documented and the police were notified later that night. I was unhappy with this service and asked my mom to go talk to Paul the general manager and co-owner of the dealership he said that there is no issues and then Brian got involved only for him to say the car will not be returned to day one and that this is the end of that and that I should contact Volkswagen and get a buyback since they are unable to return the car to the factory condition it was. However not being satisfied with the conclusion of Paul and Brian I asked my mom to go to another dealership on October 20th to inspect the vehicle and get advice. The service advisor said that the car was damaged along with every other Volkswagen dealership I have been to. They also ran the VIN and saw an open recall for the ECM but mind you that Ourisman had told me it was completed on August 10th. They took two hours to update the ECM properly. I decided to contact Volkswagen corporate for assistance. Volkswagen and I ultimately reached a settlement however with that being said if I want to put it towards a new car that I cannot afford it does not do much for me in that regard and it is not like I can get my car fixed at any other dealership as it is not covered by my warranty since Ourisman was the one who caused damages to the vehicle and no other dealership wants to touch it. As of 2022 Ourisman Volkswagen of Bethesda has given up on any attempts to repair my car or even acknowledge that my car is damaged. We have talked to Paul the co-owner and got no resolution. Leo left me on read and Brian has never followed up either. Please avoid this dealership at all costs unless you want a damaged vehicle in return with no option to get it fixed. Kevin and other service advisors told me I should have not received my car like that in the first place and they also failed to warn me verbally and in writing that this repair could potentially damage my vehicle which they all have said was their fault for not doing so.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Danny at Ourisman Volvo of Besthesda

5.0
by Mark on Oct 06, 2021

Danny was extremely helpful in my buying process. I did not know much about the Volvo brand however, Danny provided both the history of Volvo and the Safety features that follow the brand. I would highly recommend Danny at Ourisman Volvo of Bethesda to assist anyone in their buying process.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for coming to VOLVO CARS OF BETHESDA, Mark! We're so happy to hear the team gave you a five-star experience!

Buying a car can be a nightmare, but Danny Javaherian...

5.0
by lesrobe on Sep 12, 2021

Buying a car can be a nightmare, but Danny Javaherian made the entire experience pleasant. He listened to what I wanted and explained the pluses and minuses of different cars, and he found me the car I wanted when inventory was low. He's very knowledgeable and trustworthy; he's also easy going--no pressure--and a delight to work with. He went out of his way to explain the sophisticated electronics of my new Volvo XC 40 and has been available to answer additional questions since I bought the car. I couldn't recommend him more highly.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're so happy Danny helped you have a great purchase! The XC40 is a great vehicle and we know you'll love the comfort and style it has to offer! The VOLVO CARS OF BETHESDA team is happy to have you in the family! Thank you for your five-star rating and recommendation!

Called to get information and spoke to a sales rep...

1.0
by bobbyd1dj on Jul 13, 2021

Called to get information and spoke to a sales rep Sediq.... Very unprofessional. Told me that Dante was on leave, when I asked for the sales manager, he then told me he is my best contact because the sales manager can get very busy. I PROCEEDED TO TELL HIM WHY I CALLED, HE THEN PUT ME INTO THE VERY SAME PERSON'S VOICE MAIL THAT HE JUST FINISHED TELLING ME IS ON LEAVE. REALLY? If that isn't the height of Unprofessionalism, then I do not know what is. I am waiting for the manager Eddie to return my call. This is supposed to be a business, and games like this should NOT be tolerated in any professional environment. This is in the VW area.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We apologize for the recent interaction you had with one of our team members. I would like to know more about your recent experience so I can prevent this from happening again and repair our relationship with you. Paul Tibolla - General Manager - (866) 799-0755

Our salesman Sediq was fantastic from the test...

5.0
by Katherine.rhodes on Jun 30, 2021

Our salesman Sediq was fantastic from the test drive-purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're thrilled Sediq could be helpful throughout the entire process! Thanks for choosing VOLVO CARS OF BETHESDA!

Volvo Bethesda

5.0
by Greg Lowman on Jun 03, 2021

The team at Volvo Bethesda was first class. Danny in sales was excellent at making our family feel at home; Paul the manager was responsive to us and so accommodating, and Alex in finance made the execution efficient and fair.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Greg, we are so happy to hear that you had such a great time working with our team at Volvo Cars of Bethesda! Thank you for coming in.

Highly dissatisfied and disappointed with Lindsay Service...

1.0
by nadeemnadeem on May 03, 2021

Highly dissatisfied and disappointed with Lindsay Service (Sterling, VA) as well as Ourisman Service Center(Bethesda, MD). Service Maintenance package is TOTAL SHAM. I bought 2019 Jetta from Ourisman Bethesda with external paint protection in Jan 2019 and Dec 2019 bought 8 years maintenance plan for a hefty price from the same dealer. I was told, you have paid for 8 maintenance services and external paint protection. I got my first years maintenance done at Stohlsman near my work place on Feb 14th, 2020 @12k mileage with VA Safety inspection. Experience was super smooth and helpful. I asked them about getting the car polished, they could not see anything on my account wrt Paint protection I bought along with the car. I thought that must have been glitch in the system. After the first service I hardly drove the car and procrastinated 2 year/20k Service little longer, mainly because of pandemic, low mileage (15.8K miles), work schedule and need to align with my wife's availability for pickup and drop off. Finally on 4/22 upon receiving a mail with option to schedule online, my stars aligned and I scheduled the service with Lindsay on 4/30 requesting a. VA Safety Inspection, b. Recall work and c. 20k maintenance Service. After going there to drop the car off, Lindsay service rep gave me a shocker that the 20k service has expired and cannot use it. Its been 14 months since the last service and I have to pay from the pocket, though it was fully paid years in advance. I declined the service and asked him to do inspection and recall work. Just when I was leaving, Service advisor came and told me that, car will be ready on Saturday 5/1. I said, that's fine, just perform inspection also tomorrow so that I get May sticker as opposed to April Sticker. Next day, I called Ourisman Service center, explained service rep in detail what happened to 20k service. He was first apologetic, said you can bring the car here 50 miles away in MD and can perform 20k service but obviously cannot do VA Safety inspection. He kept on saying, you bought it but did not consume it, whatever that means. I requested him to talk to Lindsay or someone in VW, after some more discussion, he put me on hold for 40 minutes with no response. I had other activities lined up, so I thought I will take it up later and instead decided to get the car back from Lindsay. On Saturday, I did not get a call as previously promised, then I started following up late Saturday night. After 2-3 texts, Monday 2pm, got the response that car is ready for pickup. When I picked up the car at 4pm, I noticed: - VA Safety Inspection was done on Friday with April sticker, though I requested to be done next day. - Invoice said, "Drive through Car wash" was performed. I saw car covered with layer of green pollens, no car wash was done. I saw other cars freshly washed but not my car. - Recall work was performed. - 20K service was not performed but under parts section 20k service was marked completed. This was a pathetic service. I feel Maintenance package is total RIP-OFF. Despite paying in advance, VW refuses to perform the service. Dealers are not responsive and seemed least bothered. I am very frustrated with the overall experience and attitude shown towards me, to the extent that I don't want to continue with VW, want my money back for the packages I bought. I would like to return the car as well, provided I get my hard earned money back. Hope someone from VW is listening. - Nadeem P.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Nadeem, thank you for taking the time to share your recent service experience. We understand your frustration and would like to take the time to discuss how we can improve your experience. Please reach out at your earliest convenience. Thanks, Leo Bethancourt - Service Director - (888) 617.8515

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